Job Description
The Technical Support Analyst reports to a Senior Manager of Technical Product Support. This is a customer-facing role will be responsible for driving customer satisfaction with our products and services. The position requires someone to demonstrate excellent problem-solving skills, technical ability, a service mentality, and ability to troubleshoot.
The Support Services team is a dynamic customer- facing organization staffed predominately with individuals with desire to learn and possess strong software technical skills in property tax or other types of software. This role provides our customers with a unique experience that leans more toward a direct customer relationship role than a typical support center.
Our primary location for Customer Operations is in San Diego, CA with roughly 70% of our current staff distributed across the United States. The Technical Support Analyst role is a fully remote role and will support a national customer base.
Position Responsibilities
- Provide excellent technical service to our TCI customers
- Troubleshoot any technical issues
- Assure timely, professional and accurate responses to end user inquiries
- Perform software installations as necessary
Position Qualifications and Requirements
- Bachelor’s degree
- 2-3 years of previous product customer support or implementation, ideally in property tax software support or software application support
- Knowledge of MS Windows, MS Office, and MS SQL network setup preferred
- Ability to problem-solve
- Ability to use initiative in identifying, addressing, and resolving day to day issues and challenges
- Strong, positive, contagious attitude and work ethic
- Effective communication skills
- Desire to learn
#LI-DNP #remote #BI-Remote #Corptax
At CSC, compensation decisions are dependent on a number of factors including job location and the knowledge and experience of each individual. A reasonable estimate of the current range is $47,000 to $65,000.
Additional Candidate Considerations
The information above describes the general nature and level of work performed by employees in this role. It is not intended to be a description of all duties, responsibilities, and qualifications.
As CSC is actively hiring around the world, we may retain your CV in our database for other opportunities, unless you direct us otherwise.
Below would be one of the following Global Mobility options:
- Candidates for this position must be eligible to work in the country without sponsorship.
As used in this posting, CSC refers to all of our global business units. Please see cscglobal.com for a detailed description of our businesses, locations, services, and products.
About Us
We are the premier global business, legal, and financial services company providing knowledge-based solutions to clients worldwide. Based in Wilmington, Delaware, USA, we have locations and capabilities in more than 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, with more than 7,500 employees. We are the business behind business.®
Working with us means entering a dynamic, international, and growth-oriented company. Diverse teams give us a competitive advantage and drive innovation. We’re committed to attracting, developing, and retaining talented people who create an environment where everyone is valued and respected. CSC is an equal opportunity employer.
- CSC is a great place to work with smart and dedicated people. We’ve been voted a Top Workplace every year since 2006.
- We offer challenging work and career opportunities. Many positions are filled with internal moves and employee referrals.
- CSC offers excellent benefits. Employees are eligible for an annual success sharing bonus or commission plans based on role and individual performance.
Careers | CSC (cscglobal.com) Visit our careers site to learn more about CSC’s diversity and belonging program, as well as our commitment to our clients, communities, and each other.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to be a description of all duties, responsibilities, and qualifications.