Remote Work: No
Overview:
At Zebra, we extend the edge of possibility by shaping the future of work on the front line-reinventing how businesses run and moving society forward.
We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence-delivering better experiences for workers and those they serve.
Being a part of Zebra means being seen, heard, valued, and respected as you define your path to a fulfilling career. Here, you’ll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally.
Together, we’ve only begun to define the edge of what’s possible-for our people, our customers, and the world.
The End-User Computing System Specialist, II administers and monitors day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware.
Responsibilities:
- Contributes to perform on-site installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment.
- Maintains passwords, data integrity and file system security for the desktop environment.
- Works with team to communicate highly technical information to both technical and nontechnical personnel.
- Recommends hardware and software solutions, including new acquisitions and upgrades.
- May participate in development of information technology and infrastructure projects.
- May conduct training programs designed to educate an organization’s computer users about basic and specialized applications.
- May be internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions.
- Supports company-wide, web-enabled solutions.
- Mobile device administration, lifecycle management and process review/documentation across multiple regions in support of best practices for onboarding, offboarding and device/line transfers.
- Manage Zebra’s Telecom Expense Manager as well as multiple carrier accounts.
- Complete market analysis for contract renewals and negotiations on pricing and plan benefits.
Qualifications:
Minimum Education:
- Bachelor’s degree required or equivalent experience
Minimum Experience:
- 2 – 5 years of experience
- Experience being the point of contact for Vendor, User, Billing, Process, and Technical issues/escalations.
- Strong Communication and Social Skills in working with Vendor, Partners, Internal staff, and reporting status updates to leadership teams.
- Must possess a level of field related knowledge normally acquired by working with or close to a carrier, or in the telecommunications industry.
Preferred Qualifications:
- Good Communication Skills
- Ability to understand end user issues
- Technical hands-on experience
- Able to work independently and excel in a collaborative environment
- Ability to trouble shoot
- Demonstrated knowledge of applicable IT systems / applications
- Ability to develop new systems and tools
- Experience in documenting and maintaining up to date systems procedures
- Demonstrated analytical skills
- Experience in performing in a fast-paced, high growth, rapidly changing environment
- Ability to identify and implement process improvements
Physical Activities (U.S. only):
Select the frequency for each item on the below list (never, occasionally, frequently, constantly).
- Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like. (Occasionally)
- Working from heights such as roofs, ladders, or powered lifts. (Never)
- Moving self in different positions to accomplish tasks in various environments including awkward or tight and confined spaces. (Never)
- Remaining in a stationary position, often standing or sitting for prolonged periods. (Constantly)
- Stooping, kneeling, bending, crouching, reaching, pushing/pulling. (Occasionally)
- Moving about to accomplish tasks or moving from one worksite to another. (Occasionally)
- Adjusting or moving objects up to ## pounds in all directions. (Never)
- Communicating with others to exchange information. (Constantly)
- Repeating motions that may include the wrists, hands and/or fingers. (Constantly)
- Operating machinery and/or power tools. (Never)
- Operating motor vehicles, industrial vehicles, or heavy equipment. (Never)
- Assessing the accuracy, neatness and thoroughness of the work assigned. (Occasionally)
Come join the herd!
Zebra is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, ancestry, marital status, age, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at workplace.accommodations@zebra.com.
The EEO is the Law poster is available here: https://www.zebra.com/content/dam/zebra/compliance/eeoisthelawposter.pdf. The EEO is the Law poster supplement is available here: https://www.zebra.com/content/dam/zebra/compliance/ginasupplement.pdf.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive – including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work.
Salary: USD 56700.00 – USD 85100.00 Yearly
Salary offered will vary depending on your location, job-related skills, knowledge, and experience.
Additionally, all Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement. In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long-term incentive equity awards.