Job Summary:
As part of the Department of Orthopedics and Rehabilitation IT team, the User Support Specialist III will be working with faculty, researchers, staff, residents and fellows engaged in leading-edge clinical support, medical research, and education for future doctors. The position will have the opportunity to work with computer systems that are used for a wide range of applications, including system and network services, research data acquisition, productivity applications, databases, web sites, custom software, instructional, file and backup servers, data sharing and archiving, and more. The current infrastructure includes virtual servers, Windows and macOS computers, local and network printers, laptops, tablets, smart phones and dedicated research equipment. The User Support Specialist will perform a combination of technology consulting, installation, troubleshooting and maintenance duties as needed. This includes the support and repair of computing infrastructure, websites, network, and lab research computing systems. Participate in introducing new technologies and ideas to streamline and improve the IT operations that support the clinical, education, and research mission.
SMPH is committed to being a diverse, equitable, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged.
Responsibilities:
Delivers strategically significant and highly specialized information technology (IT) support services to end users in support of institutional technology operation. Develops and provides training to end users.
- 40% Completes procurements, installations, configurations, repairs, automations, and modifications of complex technology hardware, software, and associated components independently
- 5% Designs, implements, troubleshoots, and resolves complex data, network connectivity, client/server processes, and application issues according to established policies and procedures
- 5% Leads, schedules logistics, and secures resources for the completion of technology system integrations, compatibility tests, and functionality maintenance according to established user requirements
- 20% Serves as a main point of contact for individuals and groups providing advanced-level organizational information about technology resources and addressing their needs
- 25% Develops and facilitates individual and group end user trainings, answers questions, and provides information specific to complex information technology end user products and services
- 5% May plan, schedule, assign, and review work of individuals or for a defined project, program, or function
Institutional Statement on Diversity:
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background – people who as students, faculty, and staff serve Wisconsin and the world.
For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion
Education:
Preferred
Associate’s Degree
Qualifications:
Required:
– Experience with Windows OS and Macintosh OS
– Experience with laptop and desktop hardware
Highly Preferred:
– at least one year of User Support/IT work experience
– Experience with Citrix
– Experience with Active Directory
– Experience with VPN
Work Type:
Full or Part Time: 80% – 100%
This position may require some work to be performed in-person, onsite, at a designated campus work location. Some work may be performed remotely, at an offsite, non-campus work location. The training period for this position will require the incumbent to be fully onsite. Once training has been completed, the person is able to work partially remote.
Appointment Type, Duration:
Ongoing/Renewable
Salary:
Minimum $55,000 ANNUAL (12 months)
Depending on Qualifications
Additional Information:
The successful applicant will be responsible for ensuring eligibility for employment in the United States on or before the effective date of the appointment. University sponsorship is not available for this position.
This position will work fully onsite during the training period. Once the training period is complete, the incumbent will have the option to work partially remote if desired.
How to Apply:
To apply for this position, please click on the “Apply Now” button. You will be asked to upload a current resume/CV, a cover letter briefly describing your qualifications relevant to the position, and a document listing contact information for three (3) references, including your current/most recent supervisor. References will not be contacted without prior notice.
Contact:
Cody Roekle
croekle@wisc.edu
608-263-7676
Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.
Official Title:
User Support Specialist III(IT051)
Department(s):
A53-MEDICAL SCHOOL/Informatics and IT
Employment Class:
Academic Staff-Renewable
Job Number:
276049-AS
The University of Wisconsin-Madison is an Equal Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence through diversity and encourage all qualified individuals to apply.
If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/
Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).
The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.
Applications Open: Mar 15 2023 Central Daylight Time
Applications Close: Apr 2 2023 11:55 PM Central Daylight Time