The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.
You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.Plus, Allstate is changing how, when, and where we work-to lead us boldly into our future. We’re empowering our employees to create better ways of working through more intentional use of communication and collaboration practices, processes and tools.
Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.
About D3
The Fraud Center of Excellence (FCOE) team within D3 (Data, Discovery, and Decision Science) brings a collective lens to Allstate’s fraud fighting efforts – working to implement universal solutions using data science, artificial intelligence and industry insights. The Fraud COE enables Allstate to improve customer value and grow its customer base in a safe and secure way by:
- Discovering, identifying and illuminating fraud enterprise-wide
- Empowering enterprise teams to make quick risk and return decisions based on shared facts and supporting those actions
- Measuring effectiveness of fraud controls and monitoring fraud
Job Description
This role is on the FCOE supporting fraud risk identification through the Risk and Return Learning Loop Framework. This team has accountability for discovering, identifying, and illuminating fraud enterprise-wide, owns and enforces the Enterprise Fraud Policy and Standards, and leveraging the Learning Loop Framework to develop fraud risk and return decisions for the business areas enterprise-wide.
An integral component of the FCOE’s mission is to identify fraud risks across the enterprise, mature and elevate the transparency of fraud risks and controls across the enterprise, and risk and return decisions to drive prioritization of enterprise fraud risk capabilities/solutions. To accomplish this, the FCOE completes a review to determine fraud risk exposures using data, analytics, process maps, and root cause analysis or problem solving. This role is looking for a seasoned, experienced professional to join the team.
Key Responsibilities
- Deepens understanding of enterprise-wide view of fraud risks, mature, and elevate the transparency of fraud risks and controls across Allstate.
- Performs analysis to identify possible fraud. Identifies areas for increased controls and reports that to the front-line business through a risk and return decision framework.
- Leads the collaboration of identifying risk in a particular business area or customer journey within Allstate to drive risk-based risk and return decisions and adherence to fraud policy and standards.
- Identify gaps in current systems, policies, and strategies and recommends enhancements and process improvements based on assessment of fraud systems and processes. Risk assesses the effectiveness of controls in place.
- Analyzes activity to detect and prevent fraudulent activity based on reports, alerts, or notifications.
- Support development of the risk and return decision, creating fact base to quantify value of mitigation efforts to enable the business to manage the risk decision.
- Effectively communicates emerging and/or changing risk and related control opportunities and enhancements to management.
Job Qualifications
- Bachelor’s degree and minimum 3 or more years relevant experience, applying a risk-based framework/approach
- 3 years of analytics/data reporting, assessment, and Excel experience
- 2 years of insurance experience and business controls/fraud technology experience preferred
- Has experience with e-commerce and transactional fraud
- Preferred experience working on a team using an Agile methodology
- Preferred some experience using an Archer GRC (Governance, Risk, and Compliance) tool
- Solid understanding of fraud risks, and risk management processes to identify and monitor fraud risks within the organization
- Be comfortable navigating the grey, dealing with ambiguous projects
- Strategic thinking and ability to theme quickly while having attention to detail
Compensation Data
Salary range is $64,700to $95,000 salary comensuratewith experience
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands®.
As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life — including a generous paid time off policy.For a full description of Allstate’s benefits, visit allstate.jobs/benefits
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Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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