The City of North Las Vegas is excited to announce a continuous (ongoing) recruitment for the position of Police Communications Call Taker! Candidates will be notified of their status at various times throughout the recruitment process. Please thoroughly review the information and selection process outlined on this announcement. This posting will close September 1, 2023, or earlier depending on operational needs.
IMPORTANT INFORMATION!
- Submit a complete application – For your application to be considered, you MUST fully complete an online application, and answer ALL questions. Select “Apply for Job” at the top of this announcement and click “SUBMIT” at the end of your application. Failure to answer all questions and failure to submit application may result in automatic disqualification.
- Shift work required – This position supports an operation that is open 24 hours a day, 365 days a year. You must be able to work any shift (days, swings, or graveyard), and any day of the week, to include weekends, holidays, and overtime. Currently, the schedule consists of 10-hour shifts and are divided into two squads with days off being Sunday, Monday, and Tuesday, or Thursday, Friday, and Saturday.
- Must successfully complete training program – The training program lasts approximately 8 months and assigned shifts will rotate throughout the training program. Employees will be required to learn, memorize, and apply material, including self-study of material. Employees will be evaluated on a daily basis.
- Pay considerations – The starting hourly pay for this position is $22.98 (step 2). All new employees hired for this position will start at step 1 of the range, no exceptions. Existing employees will receive increases as outlined by their bargaining agreement.
- Background and Disqualifiers – Applicants who proceed in the selection process will be required to complete an extensive police background check. Among other items, the following are disqualifying behaviors –
- Any felony conviction.
- Any domestic violence conviction.
- Gross misdemeanor and misdemeanor convictions will be reviewed on a case by case basis.
- Although there have been recent changes to laws regarding the legal possession and consumption of marijuana, the City of North Las Vegas will continue to adhere to its professional standards and guidelines as it relates to recent and continuous use of the drug.
IDEAL CANDIDATES
The ideal candidate will be a level headed individual who can keep calm, effectively communicate and multitask during emergency, high stress, and non-emergency situations. They will be high multitaskers who maintain confidentiality, demonstrate professionalism, compassion and empathy in the course of service to our community and who are dedicated to working in an operation that is open 24 hours a day, 365 days a year. They will have the ability to work any shift and overtime shifts.
THE ROLE
Police Communications Call Takers are an integral part of the North Las Vegas Police Department. Police Communications Call Takers perform a variety of complex duties that includes the following: receives, screens, and prioritizes emergency 9-1-1 and non-emergency calls; enters calls for service into a Computer-Aided Dispatch System (CADS); relays and updates Police Communications personnel on the status of incidents reported by callers, such as crimes in progress, medical condition of persons, unusual situations, events, and other information that could affect dispatch or police operations; queries and enters information into criminal history databases; maintains confidentiality; demonstrates professionalism, compassion, and empathy.
The full job description can be found here: Police Communications Call Taker Job Description
MINIMUM QUALIFICATIONS
Education and Experience:
- Must be at least 18 years of age at the time of hire.
- Must have a high school diploma or GED at the time of hire into the position.
- Preferred Qualifications: Successful completion of law enforcement emergency response training and/or experience using a multi-line telephone system and/or a two-way radio system. Possesses the ability to speak Spanish fluently.
Licenses and Certifications:
- NCIC Certification within six months of hire/reclassification and be recertified as required.
- Must possess a valid state driver’s license and maintain satisfactory motor vehicle record, and the ability to obtain appropriate Nevada state driver’s license within required time frame.
- Typing Certificate confirming Typing 45 accurate net words per minute. (Certificate dated no less than one (1) year from application/transfer date.)
SELECTION PROCESS
1. Typing Test (Pass/Fail)
Must be able to type 45 accurate net words per minute. The typing test will be provided by the department via Criticall. In order to move on to the next step in the selection process candidates must pass the typing test.
2. CritiCall Test(Ranked based on scores: Overall Data Entry – 3436 keystrokes per hour, and Non-Data Entry – 68%.)
Once the application and other supporting documentation have been reviewed and it has been determined that the minimum qualifications have been met, an invitation to take the CritiCall Test may be sent. The invitation and testing instructions will be sent to the email provided on the application. The CritiCall Test is a computer-based test that is used for the Police Communications Dispatcher position. The test measures job-related skills that are necessary for this position. The CritiCall Test modules include:
- Decision Making
- Data Entry
- Call Summarization
- Cross Referencing
- Memory Recall
- Prioritization
- Map Reading
- Spelling
- Sentence Clarity
- Personality Test
Candidates much achieve the required minimum score determined by the Department using a validation process. Allow 2-3 hours to complete the test. Those successfully completing the CritiCall Test, may be called for an interview. The North Las Vegas Police Department reserves the right to modify the selection processes and test instruments in accordance with accepted legal, ethical, and professional standards.
3. Oral board interview with performance exercise (Interview weighted 70, performance exercise weighted 30%)
Top qualifying candidates may then be invited to an oral interview, by appointment only. During the interview process, a performance exam will be administered.
4. Background Investigation
Includes an extensive background check, polygraph/CVSA examination, medical/drug screen exam. All top scoring candidates must pass the Background Investigation in order to move forward in the process.
5. Selection/Offers
BACKGROUND PROCESS & PRE EMPLOYMENT REQUIREMENTS
Candidates for this position are subject to pre-employment screenings and employment is contingent upon these results. Pre-employment screenings may include but are not limited to: local, state, and federal criminal history checks, and may require submission of fingerprints; drug screen; and physical examinations to include a psychological evaluation.
SALARY AND BENEFITS
All selected candidates will start at Step 2 with an hourly rate of $22.98.
The City of North Las Vegas offers a comprehensive benefit package that includes:
- Comprehensive group health insurance plan
- Disability insurance
- Dental, vision, and life insurance options
- Vacation, Sick leave, and excellent retirement benefits
- Bilingual pay (testing required)
For question please contact:
Cheyenne Silva – Talent Acquisition Partner
silvac@cityofnorthlasvegas.com
This class specification may not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this job. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description. Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodations for the specific disability will be made for the incumbent/applicant as possible. **NRS 286.042 NV PERS Official Policy 11.6