Company Overview
DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people’s lives.
What you’ll do
As the Strategy & Planning Lead, you are a highly motivated and proactive individual responsible for developing and refining metrics across our DTS functions to ensure they are both measurable and meaningful. You possess a keen understanding of business acumen and are well-versed in knowing which areas of the process to measure in terms of adoption, usage, efficiency, and productivity. Your hunger for knowledge and willingness to adapt quickly, even in uncertain circumstances, sets you apart. You are dedicated to comprehending our objectives and have the capacity to fine-tune each key result based on the current maturity of the deliverables and releases. You take ownership of managing the key results for each of our objectives in our organization, collaborating closely with functional leaders and SMEs to ensure they meet their metrics. You ensure that this is a living document that we utilize as a foundation for our quarterly business reviews and metrics scorecard, holding yourself accountable for its success.
This position is an individual contributor role, reporting to Senior Director, Business Operations and is designated as Flex.
Responsibility
- Collaborate with cross-functional teams to develop and oversee ambitious Objectives and Key Results (OKRs) that align with the company’s overall OKRs and articulate business needs
- Create and maintain accurate metrics formulas for OKR tracking, ensuring they can be effectively measured and tracked
- Develop and manage real-time digital dashboards to document and maintain metrics across all DTS functions, enabling streamlined decision-making
- Conduct detailed analysis on software and other budget items, providing insights on spend trajectory and identifying areas for optimization
- Synthesize spend analysis findings into comprehensive quarterly dashboards, enabling leadership to make informed decisions regarding budget allocation
- Drive innovation by identifying and implementing new approaches to enhance organizational and team performance, ultimately driving improved results and productivity
- Lead and organize the quarterly and annual planning cycles along with the leadership offsites
- Help build out and execute the strategy for our DTS organization by working with each of the functional leaders
What you bring
Basic
- 12+ years of relevant experience in consulting or SaaS company
- BA/BS degree in a business or quantitative field
- Experience with OKRs, KPIs and metric dashboards from different technology companies
- Experience driving programs from start to finish
- Experience with Google Suite
Preferred
- MBA
- Strong analytical skills, business acumen and intellectual curiosity
- Customer service oriented
- Ability to partner with individuals at all levels
- Effective, clear and concise communication skills
- Results-driven and self-motivated with the ability to multitask
- Experience in strategy, planning and operations work
- Consulting background
- Understands financial and business metrics
- Passion for data
This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.
This role is eligible for bonus, equity and benefits .
Based on legislation in California the following details are for individuals who reside and would be working in California only: California pay range: $139,000 – $226,850 base salary
Life at DocuSign
Working here
DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.
Accommodation
DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures. If you need such an accommodation, including if you need accommodation to properly utilize our online system, you may contact us at accommodations@docusign.com .
If you experience any technical difficulties or issues during the application process, or with our interview tools, please reach out to us at taops@docusign.com for assistance.
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