Puget Sound Energy is looking to grow our community with top talented individuals like you! With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.
PSE’s Customer Energy Mgmt & Renewables team is looking for qualified candidates to fill an open Sr Quality Assurance Specialist position!
Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process.
Job Description
Reviews and evaluates energy efficiency projects installed by independent contractors in order to verify installation, examine the quality of installation and to calculate energy savings achieved or to be achieved. Quality assurance ensures all program standards are adhered to including customer and structure qualifications, quality of contractor workmanship, effectiveness of installed measures, and home performance before and/or after customer’s program participation. Inspections are performed to determine contractor and/or customer eligibility for PSE grants or rebates. Informs contractor of findings, potential consequences and remedies for work not meeting the standards specified by the program. Trains independent contractors on PSE systems, program and installation requirements and rebate qualifications. Requires a significant amount of field presence and travel within the company operations area. The ability to communicate PSE demand-side management programs and identify best practices in providing energy efficiency services and installation of energy efficient equipment and materials is also required.
Responsible for broader range and advanced knowledge in energy efficiency utility products, programs and other energy conservation services. Provides resolutions to technical product issues from multiple EE Programs by working with Program Managers. Responds to more unique, difficult or unusual customer services issues and uses independent judgment in selecting and applying the most appropriate guidelines to facilitate resolution. Provides training needs for the Verification team in company-related verification and quality assurance program policies and procedures.
Upholds the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety.
Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct. Ensures duties are performed in accordance with all regulatory compliance obligations.
Job Responsibilities
- Monitors a variety of project types, which may include site installations, home and/or business energy performance analyses, and/or review of energy efficiency program installations.
- Performs a variety of inspections in residential, commercial and industrial settings, both on-site and remotely, including real-time video chat communication and reviewing photo documentation.
- Performs inspections on energy audit performance including interpreting and analyzing pre- and post-installation test results.
- Documents findings and enforces program standards through proper communication channels with contractor engagement, contactor quality control management, and other PSE elements. Provides concise descriptions of both deficiencies and necessary remedial actions.
- Communicates with contractors and appropriate management personnel regarding deviations from approved installation, operation or maintenance. Additionally, communicates inspection results with energy efficiency program management, and other PSE departments as necessary.
- Coordinates correction of discrepancies with contractors.
- Evaluates customer/contractor disputes by inspecting and collecting all project circumstances, and provides concise descriptions of both deficiencies and remedial action needed to Project Manager. Coordinates process to resolution after PM approval.
- Identifies, tracks and reports contractor performance issues and trends.
- Understands and adheres to PSE quality assurance standards for validation and sample population research requirements.
- Works within a team environment to achieve an optimum quantity, variety and level of inspection.
- Recognizes immediate and long-range effects of design defects, poor construction practices and product problems.
- Identifies preemptive solutions.
- Weekends and evening work may be required.
- Provides input on process improvements initiatives and ensures documentation and follow-up where necessary.
- Responds to unique, difficult or unusual customer service issues and facilitates resolution.
- Coaches the team on energy efficiency product knowledge and customer inquiries.
- Coordinates, facilitates and conducts trainings with internal and external stakeholders.
- Provides quality control over findings and reviews with Program Manager’s for transparency and process improvement opportunities (Contractor Performance Updates).
- Provides subject matter expertise in one or more fields of verification.
- Performs other duties as assigned.
Minimum Qualifications
- Associate’s degree in business, economics, finance, engineering or related, and at least 2 years of energy management experience; or equivalent combination of education and/or experience.
- 5 years’ experience in building science to heating, cooling, lighting, weatherization, and/or other energy efficiency products and projects.
- Demonstrated experience in building science specific to heating, cooling, lighting, weatherization, and/or other energy efficiency products and projects.
- Demonstrated experience in customer service and customer issue resolution.
- Proficient in basic computer skills, utilization and file management.
Desired Qualifications
- Experience in various Microsoft programs such as Outlook, Word, Excel, PowerPoint and Access.
- Proficient in the use of digital cameras and camera software.
- Experience as an energy services professional.
- Familiarity with local, state and federal building codes and ordinances.
- Building Performance Institute (BPI) certification, NW Public Power Association (NWPPA) Residential Inspector certification, or equivalent certification.
Additional Information
At PSE we value and respect our employees and provide them opportunities to excel. We offer a competitive compensation and rewards package.
The pay range for this position is $67,200.00 – $104,400.00, and this position is eligible for annual goals based incentive bonuses.
PSE offers a suite of benefits to our employees. Employees are eligible for medical, dental, vision, basic life, and short- and long-term disability insurance. There are additional voluntary options of supplemental life insurance, accidental death and dismemberment insurance, flexible spending accounts for health care and dependent daycare, and an Employee assistance program (EAP). For long term savings, PSE offers a 401(k) investment option and a cash balance retirement plan. Employees will also receive Paid Time Off (PTO) and Paid Holidays throughout the calendar year. Detailed benefit overviews can be found on our Career page – Why Work For Us (pse.com).
Families and businesses depend on PSE to provide the energy they need to pursue their dreams. Our steadfast commitment to serving Washington communities with safe, dependable and efficient energy started in 1873. Today we’re building the Northwest’s energy future through efforts like our award winning energy efficiency programs and our leadership in renewable energy.
Puget Sound Energy is committed to providing equal employment opportunity to all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status or presence of a disability that with or without reasonable accommodation does not prevent performance of the essential functions of the job, or any other category prohibited by local, state or federal law.
Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources Staffing department at jobs@pse.com or 425-462-3017.