Position Summary
This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.
The Master of Applied Data Science Student Services Coordinator at the UNC School of Data Science and Society ( SDSS ) will be primarily responsible for ensuring a student-centered and efficient student services process that complies with Campus guidelines. The Coordinator will:
Liaise with the Graduate School, Digital and Lifelong Learning ( DLL ), and other units on campus to ensure alignment with policies and procedures.Works with DLL to ensure University and Program processes and procedures are followed.
Work with leadership, staff, and faculty to create a scalable, data-driven, and efficient student services process for MADS , according to the program timeline and the School’s priorities.Assist the program associate director and faculty in drafting and producing SDSS -specific guidelines, processes, and training materials.
Engage with internal and external key stakeholders, such as online program management ( OPM ) partners, to implement efficient student services processes.Support and back-up program leadership in reviewing applications, managing stakeholders/committees providing input for admissions, and providing recommendations to the leadership and faculty involved in the admissions process.
Work with internal stakeholders and OPM partners to define strategies to mitigate attrition, foster student well-being, and increase the likelihood of graduation success, among others.Assist the program associate director in implementing scalable and efficient mechanisms to engage with admitted students throughout their journey from admittance to graduation to job placement.
Capture and consolidate students’ expectations and needs, align them with the School’s and program’s capabilities, and mobilize program resources to meet expectations where feasible/relevant.Work with the program associate director and internal and external stakeholders to create/improve an inclusive online community where students are satisfied, engaged, and graduate on time.
Liaise with roles within the School and on campus that manage industry/government/community relations to consolidate capstone, networking, and job placement opportunities, among others.Produce frequent, timely, and data-driven progress reports for key stakeholders.
Provide data-driven recommendations to SDSS leadership on human, technological, and other resources required to scale up and improve processes.Other responsibilities as needed in the realm of admissions, enrollment, and student services.
Minimum Education and Experience Requirements
Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Required Qualifications, Competencies, and Experience
Ability to problem-solve and manage time effectivelyStrong interpersonal and customer service skills
Superior oral and written communication skillsProficient in Microsoft Office
Preferred Qualifications, Competencies, and Experience
Minimum of 1-2 years of related experience in admissions and/or student affairs in higher education.
Experience in student affairs and student support is desirable.Strong proficiency in computer skills, especially Customer Relationship Management ( CRM ) is desirable.
Highly developed relational skills and student-oriented (customer-oriented) processes.Strong written and oral communication, organizational and management skills
Ability to communicate effectively with faculty, leadership, and students.
Required Licenses/Certifications
Special Physical/Mental Requirements
Campus Security Authority Responsibilities
This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.
Position/Schedule Requirements