Do you have a passion to lead an amazing team in ensuring quality service, food and beverages for amazing guests? Big E’s Downtown Grand Rapids needs a Front of the House Manager. We have the opportunity to serve, cook, and present amazing food and drinks to amazing guests every day. Come join the best team in the Food and Beverage and the Hospitality Industries! Big E’s is a fast-paced, high-energy workplace, with endless opportunities for skill development and advancement.
Wage: $48,000-54,000 Annually
Benefits Include:
- Employee and Friends & Family hotel and restaurant discounts
- Earned Paid Time Off for ALL Team Members
- Insurance (health, vision, dental, life) for full time Team Members
- Flexible schedules
- Holiday Pay
- 8 hours of paid volunteer time per year
- Advancement opportunities
- Monetary recognition program
- Monetary referral program
- 100% paid maternity/paternity or adoption leave for those who qualify for FMLA
- Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)
Position Summary:
Responsible for service and management of the Front of the House in a manner most pleasing to guests, while following Suburban Inns’ Core Values, Suburban Inns/Big E’s standards, and local health department standards
Essential Functions:
- Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
- Schedule Front of House (FOH) personnel according to labor guidelines established by the General Manager
- Ensure the correct appearance, cleanliness, and safety of FOH areas, equipment, and fixtures
- Assist with inventory as delegated by management
- Maintain high levels of guest satisfaction
- Maintain a presence on the floor to help drive staff engagement and create the ultimate guest experience
- Conduct table touches to 100% of tables serviced
- Assist in service of guests as needed
- Generate, carry-out, and follow-through on all service recovery efforts
- Implement side work, opening, and closing procedures
- Lead, Manage, and Hold Team Members accountable to the standards of employment and job performance set by the core values of Suburban Inns and Big E’s. Discipline Team Members as needed, according to Suburban Inns’ policies
- Monitor FOH Team Member hours to ensure compliance with posted schedules
- Make cuts at the end of the night so not to effect guest service standards, but also positively impact labor cost goals
- Ensure that the dining room areas are secure at the end of the business day
- Attend scheduled staff meetings
- Follow all Suburban Inns Processes
- Exhibit regular and recurrent attendance records
- Other duties as requested by management
Position Requirements:
Minimum Knowledge: Requires ability to interpret / extract information and / or perform arithmetic functions. May require typing, record keeping, or word processing. Good communication skills
Formal Education and Job-Related Experience: High School Diploma or equivalent related experience required. One-year job-related experience
License, Registration, and/or Certification Required: ServSafe Food, CPR, and TIPS Certifications (May be completed upon hire)
Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs
Required Travel: Position may require travel to other Suburban Inns properties, client locations, or other locations
Uniform and Appearance Guidelines:
Uniform: Professional attire according to Suburban Inns guidelines
Appearance: Hair must be kept well-groomed. All facial piercings and tattoos that are not covered by a work uniform must be approved by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Operations has the authority to veto any decision made by the position’s supervisor.