Job Description
**$28.80/hr-$31.63/hr **
JOB SUMMARY
Responsible for staffing and training for Activities and Concierge Departments. Ensures staff is knowledgeable regarding property facilities and daily events.
CANDIDATE PROFILE
Education and Experience
- High school diploma or GED; 3 years experience in the recreation/health club operations or related professional area.
OR
- 2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; no work experience required.
CORE WORK ACTIVITIES
Managing Activities Team
- Ensures staff is trained on all brand standard operating procedures.
- Administers and ensures employee adherence to corporate and local SOPs.
- Strives to meet the five goals of the property (e.g., guest satisfaction, profitability, sanitation, job safety, employee satisfaction).
- Demonstrates knowledge and proficiency in all safety and emergency procedures.
- Demonstrates knowledge and proficiency in the brand’s accident prevention policy.
- Demonstrates extensive knowledge of resort property, resort staff, and resort services including kitchen, food, beverage and controllable store rooms, golf, tennis, spa and front desk operations.
- Fosters teamwork and communication among different departments.
Developing, Coordinating, and Managing Property Events
- Maintains most up-to-date knowledge of daily events and locations, property facilities and hours of operation, points of interest and directions to points of interest.
- Monitors and directs concierge, boats, Kids Klub, and guest experience.
- Creates, organizes and implements activities for all age ranges.
- Acts as a liaison between resort outlets/activities and guests, including dissemination of accurate information.
- Ensures clean, well stocked and organized work areas including concierge, hospitality desk, resort activities desk, information desk, resort activities office and front office storeroom.
Managing Departmental Budgets
- Manages wages and controllable expenses within budgeted guidelines.
- Monitors and controls all expenses with requisition sheets, purchase orders, purchase log, invoices, and C-7s.
- Manages the department’s budget in the areas of man hours and wages.
- Reads and comprehends operating statements and budget worksheets.
Conducting Human Resources Activities
- Provides constructive coaching and counseling to employees.
- Supports the development, training, and mentoring of employees.
- Demonstrates knowledge of how and when to impose deadlines and delegate tasks.
- Motivates and provides a work environment in which employees are productive.
- Listens and responds to employee’s needs.
- Manages group or interpersonal conflict situations effectively.
- Develops and manages hourly employees.
Ensuring Exceptional Customer Service
- Provides excellent customer service.
- Determines guest’s needs, and strives to meet these needs.
- Handles guest problems and complaints effectively.
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Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.