Purpose of the Position:
Promote and enable a successful and efficient collaboration between Boehringer Ingelheim Pharmaceuticals Inc. (BIPI) Clinical Development & Operations (CD&O) department and Strategic CRO Partner and vendors.
The BIPI CD&O Vendor Manager ensures relationships with Strategic CRO Partner and/or vendors are running smoothly and efficiently. Supports BIPI’s vendor management strategy in alignment with BIPI’s CD&O Targeted Operating Model (TOM), local and global business strategies and initiatives across various types of clinical outsourcing engagements (e.g., FSP, Staff Augmentation, Full Service CRO, and Ancillary Services).
Job Duties:
- Lead operational vendor governance with Strategic CRO Partner, and vendors supporting BIPI’s clinical trial execution. Leads operational governance meetings on behalf of BIPI’s CD&O function including agenda development, minutes, follow-up on action items. Ensure appropriate documentation is developed and maintained.
- Monitor operational metrics and KPIs for Strategic CRO Partner and vendors. Ensure issues are triaged and escalated per the established process in conjunction with CD&O stakeholders. Provide recommendations to mitigate against poor performance. Work with Strategic CRO Partner, Vendors, and BIPI cross functional teams to develop the appropriate corrective and preventive actions allowing for the appropriate execution and delivery of clinical trials on time.
- Address vendor issue resolution for assigned vendors/categories in accordance established processes. Manages issue escalation and resolution process for assigned vendors for associated trials, and or functional area(s).
- Lead new vendor identification, evaluation, and due diligence assessments in conjunction with cross functional partners and enabling functions (e.g., Sourcing, Quality Management). Liaises with the Global Vendor Management, Global and Local Sourcing personnel for activities related to the implementation of vendor engagement for assigned vendors and/or categories (e.g., FSP, FSP, Staff Augmentation, Full Service CRO, and Ancillary Services). Ensure qualification & contracting activities are completed in accordance with established processes and procedures.
- Facilitate vendor capability meetings with new potential vendors. Coordinate Request for Information/Request for Proposal events in conjunction with BI Sourcing (Local and Global). Lead the development of business cases for new vendors that require stakeholder approval/funding.
- Coordinate and facilitate the scope of work development process in conjunction with cross functional stakeholders. Liaise with Sourcing (Local and Global) to ensure scope of work, project delivery schedule, key deliverables are properly outlined in contractual documents (e.g., Statements of Work, Change Orders). Ensure Master Service Agreements are structured appropriately to reflect BIPI’s CD&O’s business requirements.
- Monitor external market drivers and identify potential risks that could result in an interruption of service. In conjunction with enabling functions (e.g., Sourcing, Legal) ensure business continuity strategies are developed and in place based on market conditions or for high-risk vendors/categories.
- Ensure appropriate oversight plans are developed, maintained, updated and accessible per local and global processes and procedures. Support Quality Management during internal and regulatory audits and inspections.
Experience Requirements:
- 5 years’ experience in clinical research setting with a preferred focus on vendor management and/or clinical outsourcing practices and project management concepts
Education/Degree Requirements
- 5 or more years’ experience in clinical research setting or similar industry with a preferred focus on vendor management and/or clinical outsourcing practices
- Bachelor’s Degree required
- Major focus: Science or Business
- Experience: Clinical Operations relevant experience within pharmaceutical industry and/or CRO
Pay Rate: $60 – $89/hour
- Health, Dental, Vision, 401k