Company Description
Company Description
Starting pay rate: $18 / hour – Use our Daily Pay benefit and get access to your pay as you need it.
About Westgate Myrtle Beach Oceanfront Resort:
A beautiful oceanfront resort across the street from Family Kingdom Amusement Park, Westgate Myrtle Beach offers an incredible opportunity to enjoy the sunshine, cool breezes, and spectacular oceanfront views along the beautiful Grand Strand. Enjoy the satisfaction of assisting guests from all over the world who arrive to enjoy our spacious villas and numerous onsite amenities.
Job Description
We are an organization that is built on the idea of service to others and on the idea of making dreams come true. In order to achieve these goals, we expect all employees to fulfill the Services Philosophy and the Service Standards in all interactions with guests and fellow employees.
Supervises Front Desk, Night Auditors and Guest Services Agents.
ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDES THE FOLLOWING:
- Schedules and directs Front Office team members as needed.
- Serves as Manager of Duty in the absence of the General and Front Office Manager.
- Greets, registers, assigns rooms to guests and inputs information into property management system.
- Collects and posts security deposit as each guest checks in.
- Explain room charges to guest and accepts payment by cash, check or credit cards.
- Issues room keys.
- Checks guests out of property management and phone system.
- Answers all phone calls to the front desk and operator, transfers calls as needed.
- Turns on or restricts guest phones as needed.
- Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, shuttle and travel directions.
- Remains aware of room occupancy and availability.
- Computes bills, collects payments, and makes change for guests.
- Handle and count cash and process credit card payments and credits.
- Makes and confirms reservations.
- Posts charges including rent, phone, and miscellaneous fees to guest folios.
- Able to listen and find solutions to guests problems.
- Balance all cash, credit card and other postings to the daily report at end of shift.
- Makes cash deposit in safe.
- Coordinate with housekeeping when VIP Guests arrive
- Train all new Front Desk personnel
SUPERVISORY RESPONSIBILITIES
Directly supervises Front Desk and Guest Services team members. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty below and adhere to the following core values:
- Integrity
- Passion
- Work Ethic
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Associates degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Additional Information
Why Westgate?
- Comprehensive health benefits – medical, dental and vision
- Paid Time Off (PTO) – vacation, sick, and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy, and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life, Disability, Accident, Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
- Advancement & development opportunities
- Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.
Additional Information
Why Westgate?
- Comprehensive health benefits – medical, dental and vision
- Paid Time Off (PTO) – vacation, sick, and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy, and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life, Disability, Accident, Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
- Advancement & development opportunities
- Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.
Videos To Watch
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