About NetApp
We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it’s in our DNA. We push limits and reward great ideas. What is your great idea?
“At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization.” -George Kurian, CEO
Job Summary
The Workplace Experience (WX) team creates inspiring spaces and innovative services that bring NetApp’s culture and values to life. We manage the services and programs that help make NetApp a great place to work – from how we design energizing and collaborative workspaces, create healthy food experiences, provide total wellness fitness options, to delivering inclusive environments where our employees can thrive.
WX provides essential services in accelerating and supporting the business for corporate real estate, facilities operations, and infrastructure maintenance of the workplace. Our Business Services programs are critical to the engagement and success of employees and reinforces the strong culture NetApp is known for. The Business Services Manager plays a key role in those initiatives, overseeing daily tasks and deliverables associated with providing services to employees.
Job Location:
Based in San Jose, CA, the Business Services Manager – Services has responsibilities within the San Jose NetApp headquarters campus facilities and in service of its employees.
Job Requirements
This position works closely with the Facilities Manager and Space Planners, other Facilities Support Program Manager(s), General Technicians, as well as the overall WX organization as needed. The Business Services Manager has responsibilities for the daily management of Business and Employee Service scheduling, planning, and execution of events, services and tasks and manages teams that support these services. This position requires management experience, the ability to work independently, as well as cross-functionally with various WX teams.
This position requires strong internal customer focus, strong critical thinking skills, and an ability to be flexible and adaptable with constantly changing deliverables, and is directly responsible for the following:
Responsibilities:
• Manages the food services program for San Jose HQ site, including café, barista service, and breakroom snack and beverage programs.
• Manages local shipping and receiving (S&R) team (serving San Jose, Santa Clara, San Francisco) and working with other Americas sites to coordinate and streamline S&R operations
• Manages the receptionists at the San Jose HQ, including mandatory check-in of employees, visitors, contractors and vendors
• Coordinates site-wide events and departmental events within the facility; resolves schedule changes and conflicts
• Daily, direct end-user interaction that requires high-level interpersonal skills; many interactions are directly with senior executives in a headquarters environment
• Coordinates with Space Planning teams for building space planning assignments
• Manages and schedules Work Order requests that are assigned to Business Services & San Jose Space Planning Departments through the IWMS/CMMS platforms
• Coordinate with internal customers, including overall WX team, on upcoming projects, which could include but are not limited to capital construction, conference room management, furniture reconfigurations and management, event planning/set-up, communications, moves and/or data laboratory changes, organization, and inventory management for storage spaces
• Management of office supply inventory, ordering and distribution in San Jose and Santa Clara locations
• Collection and analysis of data for metrics and monthly reporting, and creation of SOPs
• Administrative duties including correspondence, work orders, reports, and maintenance of appropriate files
• Maintains relationships with vendors, suppliers and customers
• Coordinates with the national laptop return program for off-boarded employees
• Manages required and business-related internal signage and bulletin boards
• Ensures all operations under purview adhere to and remain in compliance to all company policies, guidelines, and objectives
• Coordinates closely with Ergonomics Team to schedule and track any necessary accommodations
• Performs additional job duties as requested
Education
• A Bachelor’s degree or equivalent from four-year college or technical school
• Direct experience with the management of a corporate food service program
• Minimum eight years related experience and/or training or equivalent combination of education and experience
• Prior managerial experience with employees, with an emphasis on supporting their career growth
• Strong time management and multitasking skills, along with a high attention to detail
• Commitment to high levels of customer service and direct customer interaction
• Ability to respond to inquiries or complaints from clients, coworkers, and/or supervisor in a professional manner, with excellent oral and written communication skills
• Proficiency with Microsoft Office Suite, especially Excel, as well as work-order and/or inventory management systems is highly desirable
• High attention to detail Ability to work well as part of a team
• Show high levels of enthusiasm, initiative and quality work performance
Did you know…
Statistics show women apply to jobs only when they’re 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.
Why NetApp?
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world’s biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.
If you run toward knowledge and problem-solving, join us.
USA Residents Only: The base salary hiring wage range for this position which the Company reasonably and in good faith expects to pay for the position in the specified geographic areas or locations, is $123,840-$151,360. Final compensation will be dependent on various factors relevant to the position and candidate such as geographical location, candidate qualifications, certifications, relevant job-related work experience, education, skillset and other relevant business and organizational factors, consistent with applicable law. In addition, the position may include some of the following comprehensive benefits such Medical, Dental, Vision, Life, 401(K), Paid Time off (PTO), sick time, leave of absence as per the FMLA and other relevant leave laws, Company bonus/commission, employee stock purchase plan, and/or restricted stocks (RSU’s).
In accordance with NetApp’s Policy, all U.S. employees of NetApp must be fully vaccinated against COVID-19 if they work at a Company location or remotely. If there is a reason preventing you from receiving the COVID-19 vaccination, you must request and be approved for one of the legally acceptable exemptions and reasonable accommodation must be established.