About the Practice and Mission
At Beverly Hills Cancer Center (BHCC), our primary goal is to cure every patient’s cancer. Since we know that in many cases advanced-stage cancers cannot be cured, our next goal is to make cancer a chronic disease, with which our patients can live and lead relatively normal lives. We accomplish our goals daily in our Los Angeles facility, which provides state-of-the-art, cutting-edge medical treatment, and caring attention to the mind, body and soul of each and every patient. With this fusion of science and caring, we find that we are able to provide our patients with the best possible healing, and among the best cancer treatment in Los Angeles, and the world.
As a private, academic facility, Beverly Hills Cancer Center provides state-of-the-art comprehensive cancer treatment modalities under one roof. Our facilities include an innovative radiation oncology center, a soothing and spacious infusion center, a full-service diagnostic imaging center (with MRI, CT, PET/CT, X-Ray, Ultrasound and Bone Scan technology), and a complete, award-winning diagnostic laboratory. We also conduct some of the world’s leading clinical trials for cancer treatment right here in our facility – making ours one of the top cancer centers in Los Angeles and worldwide.
Driven by our unique model and goal to provide exceptional care, we have become the only private comprehensive cancer treatment facility in Southern California. By combining advanced treatment modalities and technologies, in a soothing environment with caring physicians and staff, we are able to provide maximum peace of mind for patients. While such things may seem like a luxury to some, here at the Beverly Hills Cancer Center we understand that a tranquil, stress-free environment is integral to the healing process.
POSITION PURPOSE
The Patient Financial Counselor offers financial advice and assistance to patients regarding medical bills, insurance authorizations and verifications. Serves as a liaison between Patient Care Coordinators and patients while coordinating payments and answering billing questions. Responsibilities include providing individualized patient financial counseling and handling financial questions so that patients can focus on their comprehensive healthcare and access to services.
ESSENTIAL FUNCTIONS & REQUIREMENTS
- Perform patient financial counseling which may include knowledge of financial obligations and financial assistance programs available to help patients with meeting their financial obligations, educating patients and assisting in the enrollment process.
- Establish patient payment plans in accordance with financial hardship policies.
- Work closely with the pharmacy department to assist with medication, co-payment processing, collections, and financial assistance support.
- Prepare and monitor patient payment plan agreements and advise supervisor of issues related to collections.
- Prepare daily statements for patient collections and meet with all patients with outstanding balances.
- Assist with patient communication when medical coverage authorizations are denied and/or pre-determination is required and monitors when waivers and advance beneficiary forms are required.
- Understands insurance verification for new and current patients, and incoming authorizations process.
- Ensure all required agreements, waivers and financial support applications are accurate and properly documented within the electronic medical records (EMR).
- Post and reconcile all daily patient payments received through front desk effectively utilizing practice management and EMR.
- Knowledge of insurance verification and eligibility, and authorization process along with the ability to identify different kinds of insurance coverage and limitations.
- Knowledge of HCPCS, CPT and ICD9/ICD 10 codes.
REQUIREMENTS
- Excellent computer skills and EMR knowledge
- Excellent verbal and written communication skills
- Excellent customer service skills.
- 3 years of experience preferred; experience in medical oncology, radiation therapy and/or imaging helpful
- BS preferred
BENEFITS
We offer competitive salaries and a diverse blend of benefits and incentives. Benefits include:
- Health, dental, and vision insurance
- 401k
- FSA
- Company-sponsored life insurance
- Voluntary supplemental life insurance
- Voluntary short-term / long-term disability options
- Flex PTO & paid holidays
- Employee recognition programs
- Team building events & employee appreciation lunches
- Referral bonus programs
- Job training, professional development, & continued education
Beverly Hills Cancer Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.