Branch Operations Director

Overview

Our Commitment to Equity

The Y actively promotes a culture free from bias and injustice. We are dedicated to removing institutional and systemic barriers that result in oppression and racism. We will be accountable to marginalized communities for creating equitable and sustainable environments where social justice is woven into every facet of our programs, and by caring for our communities in a culturally versatile and respectful manner.

Job Summary

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Branch Operations Director stewards the Y’s cause, promoting and protecting the brand and reputation as a global, inclusive organization within the community. The Branch Operations Director oversees the operation of the Y and participates in volunteer and staff development, financial development, and collaboration with community stakeholders.

The Branch Operations Director is responsible for the successful management of the day-to-day operations at a YMCA Branch. The position is also responsible for a department(s), program delivery, fiscal management, financial development, branch advisory council support, community outreach, and diversity, inclusion, and equity culture building for the service area in conjunction with the District Executive and Centers of Excellence.

What you’ll get from working at The Y:

• Membership to the YMCA of Greater Seattle for you and your household
• Medical, Dental, Vision, and Life insurance
• Retirement with generous employer contributions
• Free access to mental health resources
• Rapidly-accruing paid time off (PTO) available immediately upon hire
• Discounts on qualifying YMCA of Greater Seattle childcare and day camp programs

Hiring Range: $70,729 – 106,094/yr

Responsibilities

ESSENTIAL FUNCTIONS

1. Serves as the primary operations lead for the branch as well as being the point of contact and leadership decision maker when the Branch Executive is out of the branch.
2. Serves as the direct supervisor of one department or more departments, as well as dotted line to all other department heads in home branch.
3. Provides leadership and direction to assigned department heads by coaching and providing overall direction, performance management, and development.
4. Supports and manages the budgeting process so that resources are devoted to top priorities and strategic objectives for a department as well as supports the budget process for other departments. Ensures departmental operating budget meets or exceeds targets.
5. Supports the Branch Executive in financial development activities of the branch and leads staff campaign.
6. Coaches, supports and ensures branch leadership teams recruit their target campaigners for AFD community campaign.
7. Builds bridges within the community so that all segments of society have access to the Y.
8. When appropriate, represents and promotes the Y in the local communities and develops positive, effective working relationships with branch advisory council, community organizations, school district, businesses and governmental agencies in service delivery areas.
9. Effectively communicates community benefit and the Y’s impact for all stakeholders (e.g., staff, volunteers, members, and community leaders) develops positive working and collaborative relationships with other organizations, businesses, and governmental entities.
10. Supports the Branch Executive in branch advisory board development and serves as the staff lead of at least one board committee.
11. Supports the Branch Executive in branch strategic planning efforts and develops the annual operating plan of the branch.
12. Fosters a climate of innovation to develop member-focused programs which support the Y mission, goals, and strategies.
13. Oversees program delivery at branch to assure high quality results, which support branch, district and association mission, goals and strategies.
14. Ensures the safety and maintenance of high-quality facilities, grounds, and equipment.
15. Partners with Centers of Excellence, Branch Executive and District Executive to ensure consistent safety and high quality of programs in areas including marketing, facility maintenance, and health.
16. Serves as a member of assigned Association, branch groups and committees to supports the overall objectives of the Association.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LEADERSHIP COMPETENCIES

Cause Driven Leader Level: TEAM LEADER

Values

Strengthens the Y’s culture by demonstrating the values of the Y – honesty, caring, respect, and responsibility – in every aspect of work.Inclusion

Models cultural competence and supports diversity, effectively working with people of different backgrounds, abilities, opinions, and perceptions.

Develop Self and Others

Demonstrates teamwork and personal accountability, seeking and providing feedback, coaching, and resources for development.

Quality Results

Takes the initiative and holds self and others accountable to meet or exceed quantitative and qualitative goals relating to people (employees and members), philanthropy, finance and volunteerism.

Change Capacity

Facilitates change, seeks opportunities in the change process, models adaptability, and leads transition in support of the Y’s mission.

Inspire OthersPromotes creativity, generates excitement, and rewards risk taking, while consistently

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

POSITION TYPE/EXPECTED HOURS OF WORK

This is a full-time position, and hours of work and days are dependent on business needs. May include mornings, evening, and weekends at times.

TRAVEL

Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.

Qualifications

POSITION REQUIREMENTS

1. Bachelor’s degree or equivalent education/experience in business administration, human services or related field. Other applicable education, training, and experience, which provide the knowledge, abilities, and skills necessary to perform effectively in the position will be considered.
2. Five years or more of related experience in employee development programs, facilitating trainings, instructional designs. Strong presentation skills.
3. Must be highly organized, able to work independently and have an ability to work under pressure to coordinate multiple requests and meet competing deadlines. Strong project management skills.
4. Deliver high level of customer service to internal and external customers.
5. Excellent computer skills and experience with Microsoft Suite (excel, word, outlook, teams)

PREFERRED EDUCATION AND EXPERIENCE

• YMCA Multi-Team certification
• Prefer knowledge of, and previous experience in, diverse populations (language, culture, race, physical ability, sexual orientation, etc.).
• Ability to speak any language in addition to English may be helpful.

The YMCA of Greater Seattle is an equal opportunity employer committed to diversity, inclusion, and equity. We are a drug & alcohol-free workplace; all job offers are contingent on results of a background check and drug screening, including screening for marijuana.