Overview
Enterprise Fleet Management, an affiliate of Enterprise Rent-A-Car, has an exciting opportunity for an EFM Shared Services Coordinator on the Activations and Accounting Customer Service Team. Fleet Management is a fast paced and highly energetic sales company that manages vehicle fleets for companies with 20-300 units in service. We handle all aspects of fleet management including vehicle acquisition, financing and disposal as well as provide risk management, maintenance and fuel programs for our clients.
This position will be responsible for processing activations for multiple fleet groups and will be the main point of contact for the groups on all activations questions. It is designed to provide support to a select group of clients, utilizing a pooled support structure. This person will be responsible for providing great service to these accounts, which will deliver on our brand promise and increase the probability of account reactivation. This is a unique and evolving position which provides the opportunity to partner with various EFM groups, as well as, support EFM clients. The ideal candidate will have a strong passion and skillset to identify opportunities and develop solutions to strengthen the client experience.
This position works 40 hours per week and offers a flex schedule! The starting salary for this position is $36,100 per year. In addition, we offer full benefits, 401K, profit sharing and great discounts!
Our office is located at 9315 Olive Blvd, St. Louis, MO 63132. This position is primarily work from home with the occasional opportunity to come into the office for team building activities and meetings.
Responsibilities
- Activate leased units for all Fleet Management groups
- Partner with the group on various issues and questions related to unit activations
- Document and evaluate current procedures, providing suggestions for improvements
- Complete various monthly reports to support the activation team
- Assist with miscellaneous tasks as needed
- Manage Activation teams Service Now mailbox
- Back up Accounting Customer Service coordinators with lease modification and lease extension tasks
Equal Opportunity Employer/Disability/Veterans
Qualifications
Minimum Qualifications Include:
- Must be willing to accept a starting salary of $36,100 per year
- Must currently reside in the Greater St. Louis, MO area
- Minimum 1 year customer service experience
- Minimum 1 year administrative experience
- Intermediate PC knowledge with experience in Excel and Word
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
The ideal candidate will possess the following competencies:
Executing
- Takes action to meet goals and objectives
- Follows a business plan
- Accomplishes tasks according to the direction and instructions provided
Customer Service
- Provides excellent service to both internal and external customers
- Meets others’ needs in a timely manner and with a positive attitude
- Places others’ needs above one’s own needs
Detail-Oriented
- Demonstrates a strong attention to detail
- Provides facts and details when conveying information
- Thoroughly reviews information for accuracy and consistency
Analyzing
- Gathers and examines information from multiple sources
- Studies facts and details
- Considers past experiences and history
Communication
- Effectively communicates both verbally and in writing
- Clearly communicates messages, thoughts, and ideas to others
- Demonstrates strong presentation skills
Flexibility
- Readily adapts to change
- Moves easily from one task or responsibility to another
- Is able to perform tasks or complete processes in ambiguous situations