Closing Date to Apply:Open Until Filled
Salary: $74,297.60to$119,620.80
Typically, selected candidates are hired at a salary rate between the minimum and midpoint of the range.
Benefits: This link below will provide you with Grant PUD’s benefit that may be available if hired, different employee types are eligible for different benefits.
Grant PUD – Unified Insurance Program (uip-wa.org)
Grant County PUD is a drug free workplace. A pre-employment drug screen and background check will be administered as part of the hiring process.
Position Summary
Under limited supervision and broad direction, provides analysis, design ideas, development goals, and ongoing support for the implementation of short and long-term IT solutions. Serves as a technical expert or technical project lead and participates in problem analysis, solution development, action planning, coordination, and evaluation. This position is responsible for making decisions affecting the capabilities, feature sets, workflows and use cases for supported systems and applications. The position supports business process re-engineering related to changes in systems, technical capabilities and provides operational support for incident resolution.
Essential Functions
Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:
- Senior Business Systems Analyst is responsible for the management and support of the Utilities’ hosted and on-premises Enterprise application services. The ideal candidate has the interpersonal skills to work with all levels of the organization, and the technical skills to ensure the Utility is maximizing the value, reliability, and confidentiality of the hybrid Enterprise Application solutions through continuous learning and improvement.
- Effectively collaborates with business users to understand their needs, requirements, and capability gaps, then strategizes, designs, and implements solutions to increase work efficiency and capabilities. Responsible for staying abreast of new technology, methodologies, and the software roadmaps for supported systems. Capable of refining general user requirements and problem statements into functional and non-functional technical requirements and solutions.
- Performs business system software analysis and research appropriate best practices, implementation patterns and solution options to maximize benefits and facilitate high user performance. Participates in training events and can competently share knowledge about the functionality and quality of the existing technology solutions at the utility.
- Provides technical leadership, guidance, and subject matter expertise on the supported systems portfolio. Strong competence and knowledge in the capabilities of supported solutions and understands how solutions are implemented and deployed within the environment. Acts as technical lead on medium-large projects. Supports quality assurance efforts on existing systems and new projects. Coordinates vendor and service provider relationships. Manages and drives project and product lifecycle activity. May participate in multiple projects at once.
- Works closely with the Software Engineering and Technology Operations teams to design, develop, and maintain user interfaces, templates, data models, business intelligence capabilities and data transformations as required to support changing business needs and processes.
- Provides software application support including incident and problem management. Conducts performance testing and troubleshooting on applications. Facilitates user group meetings to discuss roadmaps, findings, and brainstorm solutions. Documents changes, decision-making processes, system requirements, and work activity. Provides on-call support – after hours / weekends as required.
- Performs root cause analysis on reported or discovered problems and analyzes systems to identify capability gaps, efficiency improvements and growth strategies. Recommends and implements changes to business processes to utilize new system capabilities and features.
- Identifies and implements improvement opportunities for their team’s functional area. Proactively engages in larger department transformation initiatives to improve quality and professionalism of work. Analyzes and recommends new tools, processes, and standards within the team. Mentors other team members.
- Demonstrates commitment to Grant PUD’s mission, vision, values, and strategic plan. The incumbent should be familiar with these organizational priorities and behave in a way that aligns with these expectations.
- Performs related duties and responsibilities as assigned. Completes all required training. Maintains a working knowledge and comply with Grant PUD safety procedures and specific safety requirements of this position, and those in accordance with applicable provisions of the Revised Code of Washington (RCW) and Washington Administrative Code (WAC).
- Understands and adheres to compliance requirements for this position that may include laws, regulations, security guidelines, Grant PUD policies & procedures.
- Actively participates in all aspects of our safety program, including but not limited to:
- Following all safety policies and procedures.
- Alerting supervisors and coworkers to unsafe or hazardous working conditions.
- Reporting any safety incidents or close calls within 24 hours to your supervisor.
- Accepting feedback from supervisors and coworkers regarding your own safety performance.
Education and Experience
Required
- Bachelor’s Degree in Information Systems, Computer Science, or other related technical degree.
- Five plus years’ experience in a business systems analysis, technical solution design, computer/user application support, or similar role.
License and Certification
Required
- Valid State driver’s license with no restrictions is required. Occasional travel to other Utility locations required.
Other Knowledge, Skills, and Abilities
- Experience with Azure Dev Ops (ADO), MSSQL databases in addition to SQL Management Studio and/or SQL Developer.
- Experience integrating and deploying COTS solutions.
- High degree of technical competence and a deep understanding of the SDLC methodologies.
- Experience in Scrum/Agile and linear project management disciplines.
- Experience with Amazon Web Services, Azure, or other cloud-based systems highly preferred.
- Requirements gathering, rationalization and development
- Project Management principles and terminology
- Software quality assurance and testing principles
- ITIL Service Management concepts
- Agile methodologies (KanBan, Agile, SCRUM, LEAN)
- Analyzing and solving problems logically and conceptually
- Communication with peers, users, and stakeholders
- Developing and implementing technologies
- Effectively mentoring others
- Supporting large enterprise COTS systems
- Team Foundation Server, Git or Other Version Control, and Technology Work Management Systems
- SQL Server Reporting Services (SSRS), PowerBI or other reporting, analytics, and visualization technologies
- Vendor and support service coordination
- Exercising pragmatism in identifying and articulating tradeoffs between features, quality, and timelines
- Applying continuous improvement principles to all aspects of daily activity
- Ability to quickly act and triage issues in a crisis to make decisions and keep key stakeholders informed.
- Ability to think strategically and identify and understand business needs and translate to strategic direction, plans and solutions.
- Self-starter and able to work independently in a deadline-oriented environment serving many stakeholders with conflicting priorities.
- Strong analytical and problem-solving skills.
- Excellent communication skills, including the ability to tailor communications based on the audience.
Physical Requirements
- Position may be eligible for hybrid work arrangement: ☒Yes • No
- Majority of work is performed in a standard office setting.
- Typical shift of employees in this position: ☒8 hours • 9 hours • 10 hours • 12 hours
*For a full list of requirements, the applicant/incumbent should refer to the Physical Capacity Evaluation (PCE).
The statements contained herein reflect general details as necessary to describe the principal functions for this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas.