Job Description
JOB SUMMARY:
Reporting to the Cage Controller, the Cage Shift Manager directs the cashiering area in a manner that safeguards the assets of the company.
JOB FUNCTIONS:
- Responsible for assisting the Cage Controller in all departmental initiatives related to the casino grand opening including hiring, training, and process/procedure development
- Provides administrative assistance and direction in the overall operation of assigned departments to ensure the most efficient and profitable operation and maintenance of high standards of quality and service
- Assists the Controller in directing the day-to-day operations of areas of responsibility through assigned department heads and supervisors
- Counseling, guiding and instructing employees in the proper performance of their duties
- Plans, develops, and implements revised procedures to improve the efficiency and profitability of assigned areas
- Performs related duties as assigned
- Responsible for cashiering operations including safeguarding assets
- Management of cashiering variance policy and subsequent disciplinary measures
- Provides labor analysis and ensures efficient utilization based upon business needs
- Executes plans and strategies to achieve Total Service goals
- Plans and implements methods to improve employee satisfaction and morale
- Fully integrates customer satisfaction strategy through anticipation of customer needs and service offerings
- Provides analysis on strategic initiatives such as turnover, Total Service, financial and operational goals
- Participation in creation and management of department budget
- Ensures training and compliance of regulatory standards
- Demonstrates strong leadership, analytical and decision making competencies
- Oversees and/or personally gather all information that is necessary to establish, update and perform periodic review of casino check cashing accounts for our gaming guests
- This position will deal with the Collections Department, Cashier Department and Regulatory Compliance Department extensively as well as have daily contact with Casino Hosts, Diamond Services and Total Rewards personnel
QUALIFICATIONS:
- Previous casino leadership experience; Cage/ Slots preferred
- Must be 21 years or older
- General business and accounting knowledge with broad knowledge of casino, slot and table games, rules, regulations, procedures and administration is preferred
- Strong organizational, managerial and communication skills are required
- Proven supervisory skills, primarily in the management of a large staff is a must
- Ability to get along with co-workers and work as a team
- Must present a well-groomed appearance
- Must be able to work independently
- Must be able to sit, stand or walk for long periods of time (4 hours)
- Must be able to respond calmly and make rational decisions, when handling employee conflicts
- Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator
- Must be able to lift and carry up to 25 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel
- Responds to visual and aural cues
- Must have the manual dexterity to operate a computer and other necessary office equipment
- Must be able to tolerate areas containing dust, loud noises and bright lights
- Must be able to work varied shifts, weekends and holidays as needed
COMPENSATION:
$65,000 yearly