Who Are We?
Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range
$91,900.00 – $151,700.00
Target Openings
1
What Is the Opportunity?
What Will You Do?
- Lead Process Optimization & Managing Partner Relationships:
- Enable business model transformation; responsible for defining the interim and future state process
- Drive and participate in long and short-term business strategies
- Align with functional partners to develop and implement service strategies, policies and best practices to ensure appropriate customer and agent /broker experience (e.g., broker consolidation work, premium audit expectation types)
- Lead migration of work to the ideal organization model
- Partner with Business Unit leadership to identify business resources to support the optimization initiatives
- Collaborates with the SP&E process reengineering team to drive the discovery, planning, identification of solutions and objectives for the targeted business units and specialty practices
- Partner with business subject matter experts to optimize processes
- Lead optimization impact assessment; working with the team in identify problems, gather data and complete data analysis to determine the magnitude of the issue.
- Partner with UW Effectiveness business support team to define process/procedures updates, communication and training needs
- Drive the implementation of optimized processes and monitor change adoption/ decisions/activities
- Assists the line of business to escalate and resolve project blockers
- Coach team members on areas of development to increase their knowledge and work performance.
- Strategic Investments /Benefit Realization:
- Lead the roadmap development, prioritization and governance. In partnership with SP&E, drive initiation, planning, approval process and execution of new or existing projects and initiatives.
- Align investments/enhancements to process effectiveness for Middle Market and National Property owned systems
- Partner with leaders to manage and direct the effective implementation of new technologies, utilization of existing systems and benefit realization across multiple years.
- Partnering across the organization and enterprise to ensure strategic initiatives are embraced and executed appropriately and fully support the strategic vision.
- Track and monitor field execution for the line or industry; works with field leadership to establish and adjust execution strategies on an ongoing basis
- Evaluate the investment outcomes to ensure they deliver on the expected benefits and make recommendations to the multi-year plan
- Continuous Improvements and Knowledge Management:
- Monitor and manage continuous improvement and adjust workflow documentation to ensure we standardize, simplify and streamline
- Leverage feedback loops to understand identify/resolve issues/problems and meet with leaders to share and resolve
- Leverage data and analytics in support of organizational performance and continuous improvement
- Ensure the Practices/Segments are capturing, developing, sharing and effectively using organizational knowledge in partnership with BI UW, training and communications. Ensure information is easily accessible (e.g., portal/sharepoint site management)
- Coaches and mentors business areas in process optimization and design methodologies and tools.
- Perform other duties as assigned.
What Will Our Ideal Candidate Have?
- Experience working in a multi-discipline, matrix structure team fostering collaboration and team work.
- Demonstrated track record of strong execution, influence, and ability to drive results.
- Proven ability to lead change and operate strategically in a complex, matrix organization structure.
- Project management experience preferred.
- Leadership:
- Influences without authority (leading from the middle
- Consistently sets clear strategic direction by defining goals and priorities.
- Makes sound business decisions.
- Develops a high degree of trust through demonstrated personal integrity, ethics and a commitment to doing the right thing.
- Energizes others to commit to achieving the highest standards.
- Establishes and maintains an environment that encourages everyone to act in the best interest of the company.
- Management & Teamwork:
- Establishes strong coalitions and networks both within and outside of the Division/Company.
- Works effectively with all levels and can easily build new relationships.
- Takes responsibility for decisions and actions.
- Manages own work and directs the work of others.
- Understands the business and responds to all related issues, concerns and problems.
- Knows how to get things done.
- Takes intelligent risks
- Systems Thinking
- Communication:
- Strong communications/ presentation skills, verbal and written
- Financial:
- Understands the business objectives and can act in a decisive manner to achieve financial results.
- Understands products, financials, objectives and service requirements of specialty practice.
- Customer Focus:
- Identifies customer needs and takes appropriate action to meet those needs.
- Certification as a Green Belt Process Engineer or equivalent qualification.
What is a Must Have?
- 3 years experience in business process or Commercial Lines required.
What Is in It for You?
- Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
- Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
- Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
- Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, you’re eligible for five free counseling sessions with a licensed therapist.
- Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Employment Practices
Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/ .
Careers at Travelers
When you work at Travelers, life’s most important moments become your life’s work. That means helping families feel secure, businesses to prosper, knowing that you’ve made a difference, and feeling like you belong to something bigger. It also means being part of a team comprised of 30,000 + talented and passionate people that are evolving to meet changing needs – from customer service to data science and beyond. If that’s more than you imagined in an insurance career, it’s time to join us at Travelers.