Description
In response to the COVID-19 pandemic, Hitachi High-Tech America, Inc. adopts, implements, and updates certain safety protocols in its efforts to promote a healthy and safe workplace for the well-being of our employees, their families, and visitors to our facilities, and to pursue continuity of the Company’s business operations. Where permitted by law, new hires will be required to disclose and certify COVID-19 vaccination status shortly after hire.
WORK STYLE DESIGNATION: Onsite
WORK LOCATION: Scottsdale, AZ Office
EXPECTED PAY RANGE: $24.04 – 33.06
This pay range is for the position’s base salary only. This position may be eligible for other compensation including incentive pay and/or allowances. Candidates will receive additional information during the interview and selection process.
POSITION SUMMARY
This position is responsible for day-to-day technical support of end user workstation hardware, software, networked peripheral devices and networking software; monitoring the Service Desk system and resolving or escalating tickets; and performing computer hardware replacement and data transfer. Scope of support is both U.S. domestic and international.
PRIMARY RESPONSIBILITIES
- Install, configure and troubleshoot users’ PCs, printers, video, phones and network connectivity issues.
- Monitor tickets in the Service Desk system – escalation monitoring, ticket status changes, report generation.
- Conduct onboarding training programs to assist new employees in setting up their PCs.
- Maintain managed and unmanaged asset inventory including receiving, tagging, storing and updating electronic records.
- Assist network team (ETS) with troubleshooting and resolution of onsite networking issues, as needed.
- Communicate technical information to technical and nontechnical personnel. Recommend hardware and software solutions, including new acquisitions and upgrades. Participate in testing of information technology and infrastructure projects.
EDUCATION, LICENSES, AND/OR CERTIFICATION REQUIREMENTS
- Post high school technical school or associates degree in computer science or similar discipline.
- Bachelor’s degree – preferred.
EXPERIENCE AND TRAVEL REQUIREMENTS
- Three (3) years minimum relevant IT experience required.
- Travel is not anticipated.
SKILLS AND ABILITIES REQUIREMENTS
SAFETY REQUIREMENTS
- Extensive knowledge of Microsoft applications, including Windows 11, Microsoft Office products, up to the latest version, and Active Directory.
- Familiarity with OKTA or similar identity and access management software.
- Familiarity and basic understanding of Microsoft networking fundamentals. Familiarity and basic understanding of switches, routers, firewall, servers, access points, conferencing room equipment.
- Excellent verbal/written communications skills.
- Ability to provide support over the phone, via screen sharing or remote control, chat and email.
- Strong troubleshooting skills.
- Work independently making decisions as needed regarding end user needs.
POSITION – SAFETY RISKS AND HAZARDS
Warning: Due to the nature of the work environment, this job may require working on equipment or in work areas where electromagnetic frequencies may be present from some of the equipment (intensity may vary) which could possibly interfere with certain medical implants or devices. If you have questions, contact Human Resources.
PHYSICAL AND MENTAL REQUIREMENTS
Check/Add as needed; indicate codes NOFC (see below)
Physical Abilities Lift /Carry
__F_ Stand
__F_ Walk
__F_ Sit
__F__ Handling / Fingering
__O_ Reach Above Shoulder
__O_ Climb or Crawl
__O_ Squat or Kneel
Lifting or Moving
_F__10 lbs or less
_O__ 11-20 lbs
_O__ 21-50 lbs
____ 51-100 lbs
____ Over 100 lbs
Maximum one person weight lift of no more than 50 pounds under ideal conditions. Requires at least a two-man lift or more if lifting conditions are not ideal or more than 50 pounds, unless lifting device is used that can reduce the load to a safe level.
Push / Pull
_O__ 12 lbs or less
____ 13-25 lbs.
____ 26-40 lbs
____ 41-100 lbs
Other:
N (Not Applicable) Activity is not applicable to this occupation.
O (Occasionally) Occupation requires this activity up to 33% of the time (0 – 2.5+ hrs/day)
F (Frequently) Occupation requires this activity from 33% – 66% of the time (2.5 – 5.5+ hrs/day)
C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)
Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]