Organizational Objective
DreamSpring is looking for a highly capable IT Support & Vendor Management Specialist to support our Staff’s day-to-day IT and provide oversight of IT vendors and service providers. Duties include ensuring optimal user experience with hands-on user support and managing various IT and systems vendors. Maintain an inventory of current technology assigned and advise on IT equipment upgrades. The IT Support & Vendor Management Specialist will also onboard new staff and personnel with hardware and software applications and cell phones, as required.
Position Summary:
Under direct supervision of the Director of Operations & Technology assists with IT equipment, software applications, and operations projects and implementations. Manages the technology vendor relationship. Manages technology and cybersecurity plans and implementations.
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.
Essential Duties & Responsibilities:
IT Services Management
Responsible for overall planning and management of all IT services, including quality of systems, inventory, onboarding and offboarding standards, and IT purchase and usage policies, including:
- Owns the relationship with IT services providers and management of other technology, operations, and security vendors.
- Provides IT assistance to staff and customers, remotely and onsite.
- Trains and onboards new and current staff in hardware functionality and software programs.
- Documents and updates IT processes and policies.
- Monitors industry trends, identifies new technologies that, when implemented, further empowers Staff in the execution of their work.
- Takes ownership of one-off projects, as assigned, and drives the effort to completion.
- Develops IT project planning roadmaps, timelines and identify key stakeholders in project planning.
- Ensures aspects of IT projects are duly attended to and completed at the right time, regardless of challenges that may be encountered.
- Contributes to a team effort and accomplishes related results as required.
- Performs other duties as assigned.
Vendor Management
- Responsible for IT vendors including managing the vendor relationship, operations, and ensuring agreements, contracts and deliverables are met, including:
- Ensures standards for vendors are documented and monitors vendor compliance to these standards.
- Ensures that guidelines for selecting and on-boarding vendors are documented
- Serves as a guide and resource for Staff to properly on-board vendors into the organization.
- Ensures that each vendor has an established and valid method of payment (if auto paid by credit card, the Vendor Manager’s card is used)
- Maintains a database of all vendors, known contacts, and relationship terms (renewal dates, lead times for notifications)
- Retains copy of all fully executed contracts, agreements, and other binding documents pertaining to a vendor.
- Updating, renewing, and canceling vendor contracts whenever needed
- Maintaining and updating all vendor documentation
- Updating contract terms of existing vendors
- Altering external contract terms and conditions to suit current industry developments.
- Establishing standards by which to assess the performance of approved vendors
- Evaluating current vendor management programs and identifying ways to improve them.
- As requested, assist in the initial identification of potential new vendors for evaluation by the line of business
- Works to reduce or prevent redundancy of vendors, unless deemed desirable by the line of business.
Minimum Qualifications:
- Bachelor’s degree required. (Information Technology, Computer Science, Business Information Systems, or a similar field is strongly preferred.)
- One year working experience with project management and implementation.
- 3-5 years’ experience working in IT support and/or vendor management.
- Current valid State Driver’s License.
- Must be able to successfully pass a pre-employment drug/alcohol screen and background investigation.
Physical Demands:
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel crouch, or crawl and be able to reach out and pick-up and hold small objects. The employee frequently is required to sit; stand; walk; and talk or hear. The employee must occasionally lift and/or move up to 50 pounds.
Work Environment:
Work is generally performed in an office setting. This is a hybrid in-office role. It is required that the person in this role lives within driving distance of DreamSpring’s home office in Albuquerque, NM.
The salary range is $25 – $32+ per hour depending upon years of relevant experience and education.
**Thank you for your interest in a DreamSpring position. To ensure the validity of communications, please make sure that any messages claiming to be from a DreamSpring representative originate from a DreamSpring.org email address. If you believe you have received a fraudulent message, please report it to the third-party employment site and apply directly on DreamSpring’s Careers Page (https://dreamspring.applytojob.com/). We will never ask for your banking information as part of the application process. We look forward to reviewing your application. **
Please let us know how we can make our job interviews or application formatting accessible to your needs by emailing info@dreamspring.org.
All DreamSpring employees must be fully vaccinated against COVID-19 and provide proof of full vaccination prior to hire date or complete a religious and medical accommodation request that is reviewed and approved prior to starting date.
DreamSpring is an equal opportunity employer. At DreamSpring, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, national origin, age, marital status, military and veteran status, and any other characteristic protected by applicable law. DreamSpring believes that diversity and inclusion among our teammates is critical to our success.
About DreamSpring
DreamSpring is a nonprofit community lender dedicated to eliminating systemic wealth inequities and accelerating the economic inclusion and strength of underserved communities. Founded in 1994, the organization, which operates in 26 states, provides rapid access to capital and customized wrap-around support to the most vulnerable small business owners, focusing on communities including people of color, women, low- to moderate-income earners, people with disabilities, and start-ups. To date, DreamSpring has issued more than 42,000 loans totaling over $465 million to small businesses that support an estimated 72,000 jobs. Learn more at dreamspring.org.
DreamSpring benefits include:
- Remote, Hybrid, & Flexible Work Options
- Health Insurance – 100% Paid Employee Coverage and a Buy-Up Plan Option
- Dental & Vision Coverage
- Employer-Paid Health Reimbursement Account (HRA) to help towards out of pocket costs
- Flexible Spending Account and Dependent Care Spending Account Benefits
- 100% Paid Long-Term Disability Plan and Accidental Death & Dismemberment
- SIMPLE IRA Retirement Match 3%
- Paid Time Off – 12 Paid Holidays; 12 Paid Sick Days; 3 Personal Days, 1 Wellness Day; Starting 10 Days of Vacation (with increasing accrual schedule with tenure) and 4 Weeks of Paid Sabbatical every 7 years of service
- Annual Company Retreat Event, Bring Pets to Work, In-Office Snacks, Seasonal Half-Day Fridays
To learn more about working for DreamSpring visit our Guide Here.