Overview
Full-time position starting at $25.34 – $28.18/hr (D.O.E) with COMPETITIVE BENEFITS INCLUDE:
- Medical, Dental, Vision, Life Insurance and Long-Term Disability
- Health Savings Account and Flexible Spending Account
- Generous PTO, paid sick time, 15 days of paid vacations, 13 days of paid holidays, plus a personal holiday
- CCS/CHS 403(b) Employee Saving Plan
- Employee assistance program
Program Description
The Rapid Rehousing Program provides limited financial assistance and housing stability case management to those experiencing homelessness in King County. The program assists clients in locating housing, addressing barriers to renting, and provides advocacy on behalf of clients with landlords. Housing Case Managers should expect to meet with clients at least monthly and possibly more depending on client needs. They will prepare both immediate and long term goals based on the progressive engagement model while providing the support to achieve these goals. They will also work collaboratively with organizational partners and landlords to ensure housing success. The Lead Position also adds additional responsibility in reporting, training, and availability to other staff. The Lead is expected serve as the first point of assistance for program needs in their program site. The Lead is also expected to take an active role in program reporting and development of best practices.
Responsibilities
Case Management
- Meet with prospective clients to determine eligibility and collect enrollment documentation.
- Assess clients for housing needs and develop housing stability plans to address barriers/goals.
- Provide life skills training regarding housing location, budgeting, tenant responsibilities, and other housing related skills.
- Provide housing location services as needed and advocate on behalf of client with landlords, debtors, and other parties.
- Perform outreach to landlords and property managers on behalf of the Rapid Rehousing Program.
- Maintain physical case files and database entry in accordance with agency standards on multiple platforms.
- Work collaboratively with other staff to identify resources and services that can be used to better serve clients.
- Provide individualized case management for clients as directed by their stability goals.
- Employ crisis management skills where necessary to assist clients in difficult situations.
- Manage a case load of 10-15 total clients in varying stages of the program curriculum. Of the caseload, manage 1-5 intensive case management clients in varying stages of program curriculum.
- Understand and operate under a progressive engagement model with multiple intensive, high vulnerability clients including those experiencing Mental Health concerns and Substance Abuse Disorder.
- Ability to transport high needs clients to necessary appointments to ensure housing success.
Reporting
- Assist Program Manager with monthly accounting reconcile for RRH programs.
- Work with program Manager to determine areas for program improvement and pathways to measure their implementation.
- Have a functional understanding billing and invoicing practices.
Leadership
- Provide basic programmatic assistance to program staff relating to program model and organization procedure questions.
- Ensure staff adheres to workplace expectations.
- Develop and provide training curriculum to other staff in areas of importance for client success.
- Deep understanding and experience utilizing Motivational Interviewing and ability to instill in others.
- Contribute to and support a positive, team-oriented, culturally diverse work environment.
- Represent CCS and the RRH Program in the community and amongst other agencies.
General Responsibilities
- Adhere to confidentiality guidelines and respect client privacy.
- Ensure clients guide housing search preferences and goal setting.
- Maintain accurate record of hours worked and submit timesheets on schedule.
- Attend required trainings as scheduled.
- Participate in staff and supervisory meetings as required.
- Participate in agency advocacy on behalf of the people we serve.
- Perform other job-related duties as assigned.
Qualifications
- Bachelor’s degree in social services or a related field.
- At least two years of experience in direct provision of social services, preferably within homeless housing or housing placement programming.
- At least one year of experience working in a Rapid Rehousing model.
- Understanding of issues homeless families often face, including alcohol and drug abuse, mental illness, domestic violence, and long-term homelessness.
- Understanding of barriers for homeless immigrants and refugees.
- Excellent written and oral communication skills.
- Excellent computer skills, with ability to maintain complex client records.
- Valid Washington State driver’s license.
- Clean driving History and active Insurance.
- Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.
- Functional knowledge of Microsoft Office Suite, HMIS and Foundational Community Supports systems.
- Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
- Criminal history background checks are required prior to employment.
Preferred Qualifications
- Master’s degree or higher in Social Work or a related field.
- Fluency in second language that is spoken by a substantial number of King County clients.
- Certified Peer Support Certification or equivalent or ability obtain one within 6 months of employment.
- Proficiency in Microsoft Office Suite and HMIS.
- Experience in Real Estate or Property Management.
- Proficiency in working with high vulnerability clients.
Subsititute Qualifications
- A combination of education/training, and documented knowledge/skills and experience may in some cases substitute for the BA requirement.