If you require an accommodation due to a disability to complete this application OR you are experiencing issues submitting your application and accompanying
materials please e-mail talent@disabilityrightsca.org.
Make a difference! We stand for the rights of people that have disabilities….JOIN US!
Individuals who are Deaf or Disabled are encouraged to apply.
Location: Oakland (Hybrid – Home/office)
SALARY RANGE (Depending on Experience): $62,470 – $91,243 annually (Band 8)
We base salary and position offers on experience and an internal equity analysis.
Employment Status: Exempt; Regular; Full time (37.5 hrs)
EXCELLENT BENEFITS including 8% 401k Match, a language differential up to $250/mo. Health (HMO and PPO options), dental, vision, basic life insurance, short-term and long-term disability insurance and flexible spending accounts (medical, dependent care and commuter). Additionally, we offer ample vacation, sick/self care leave and eighteen paid holidays (including the last week in December) and more….. We are a Public Service Loan Forgiveness (PSLF) – eligible employer.
Application Deadline: Open until filled. Submit a resume and detailed cover letter outlining how you meet all the minimum qualifications for the job.
WHO WE ARE
Disability Rights California (DRC) defends, advances, and strengthens the rights and opportunities of people with disabilities.
DRC works for a world where all disabled people have power and are treated with dignity and respect. In this world, people with disabilities are supported, valued, included in their communities, afforded the same opportunities as people without disabilities, and make their own decisions.
DRC values all forms of human diversity. We are committed to a culture of belonging where all people are welcome. In order to be effective advocates for all people with disabilities, we must address discrimination in all its forms, including the unique challenges faced by people who experience the intersection of multiple systems of discrimination.
PURPOSE OF THE JOB
Our Office Manager Team is seeking a passionate, driven, and proactive Office Manager for the Oakland (Bay) office who will:
• Effectively manage office operations and support litigation work, including the development and implementation of office procedures and protocols (office environment, safety, day-to-day operations, and coordination of legal support work coverage).
• Lead the legal and administrative support team by hiring, training, and mentoring staff to help them develop the necessary skills to do their best job for our clients.
• Effective supervision and coordination of litigation workloads and support planning.
• Work as a team player with other statewide office managers to continue fostering a unified, collaborative culture across DRC.
• Collaborate with the development and implementation of statewide procedures and protocols.
JOB RESPONSIBILITIES
Essential functions are the job responsibilities an employee must be able to perform, with or without reasonable accommodation. Office Manager 2 essential functions include:
Support – 60%
– Oversee office day-to-day operations, including the coordination of office resources, and temporary staffing needs.
– Oversee and implement case management and litigation procedures for support staff per Legal Advocacy Unit protocols.
– Conduct legal and administrative performance evaluations for support staff.
– Assist in the development, implementation, and monitoring of career goals for the legal and administrative support staff.
– Process Personnel Action Emails (PAE) for office hires.
– Assist with the onboarding process for new hires.
– Oversee and manages purchasing and inventory control for supplies, furniture, equipment and law library.
– Ensure the office safety/emergency evacuation plan is current and followed.
– Provide reasonable accommodation assistance and perform ergonomic evaluations for staff.
– Provide back up for legal and administrative support staff.
– Maintain and process accounting and administrative records and forms.
– Review and approve travel for LAU staff.
– Review and approve timesheets and travel reimbursements for Legal and Administrative support staff.
– Assist with office lease/purchase negotiation and office relocation coordination.
– Perform other duties as assigned.
Customer Service – 15%
– Assist in providing resolution to escalated issues with staff and clients.
– Serve as a liaison with other units and departments to ensure compliance with company policies and procedures.
Technical – 20%
– Analyze operating procedures to identify the most efficient methods of accomplishing work; recommend and implement new systems and processes.
– Recommend and implement new software applications for case management.
– Knowledge and implementation of court rules (State, Federal, and Appellate) and procedures, along with Administrative Hearing rules and procedures.
– Prepare and monitor fiscal year budget and budget requirements.
– Participate in the development and implementation of agency goals, objectives, policies, and procedures; and identify resource needs.
– Assist with the process, distribution, and collection of Minimum Continuing Legal Education (MCLE) forms for in-house training.
– Assist with the process of monitoring the Attorney Fee Log and process Transcript Reimbursement Fund (TRF) invoices.
– Process DAD Reports and Service Request Reopening.
Other Responsibilities 5%
– Participate in outreach activities to minority and underserved communities.
– Participate in various agency-wide committees.
– Perform other duties as assigned.
SUPERVISORY RESPONSIBILITIES
Directly supervises five (5) or more full-time legal and administrative support staff for the Legal Advocacy Unit in various locations in accordance with the agency’s policies and applicable laws.
The supervision of legal and administrative support staff includes:
– Interview, hire, train, and coach.
– Develop, implement, and monitor career goals.
– Set up effective work teams and appraise work performance.
– Reward and discipline employees.
– Address complaints and resolve problems.
TRAVEL REQUIREMENTS
Ability to travel infrequently for activities such as training or outreach activities up to 10% of the time.
MINIMUM QUALIFICATIONS
Education and Experience
Associate degree (AA) or Paralegal Certificate, plus seven years of solid office support experience and/or training, or equivalent combination of education and experience plus:
• Five years of office management and supervision experience in a law office environment.
• Five years of experience assisting attorneys with litigation work from initial proceedings to trial work.
• Successfully, leading, developing, mentoring, and training legal support teams of at least 3 or more.
• Expertise and knowledge in using legal software applications.
LICENSES / CERTIFICATES
This position has no licenses or certificates requirements.
PREFERRED QUALIFICATIONS
– Bachelor’s degree in Business Administration or a related field.
– Seven years of supervision and office management experience.
– Experience using software applications for case management, litigation, and record review.
– Experience using Microix accounting or other accounting software.
– Able to communicate fluently and write effectively in Spanish or Asian language; or able to communicate in American Sign Language.
– Experience working for non-profit and/or social services organizations.
– Experience in the disability rights movement and/or extensive contacts in the disability community.
– Experience with and/or extensive contacts in ethnic or language distinct communities.
– Familiarity and/or extensive contacts with one or more of the following: homelessness, criminal justice, substance abuse or Lesbian, Gay, Bisexual, Transgender, Queer plus (LGBTQ plus) communities.
– Experience working with and/or sensitivity to persons with disabilities and/or experience working with and/or sensitivity to persons from multi-ethnic communities.
– Life experience as a person with a disability or direct experience as a caregiver of a family member with a disability.
CORE COMPETENCY SKILL LEVELS
The competencies below represent the knowledge, skills, behaviors and/or abilities required to be successful at DRC, with or without disability related reasonable accommodations. Identify the level of each necessary for this particular job. Each higher level includes the skills that came before it.
Advocacy
Ability to represent clients in formal hearings or proceedings. Ability to objectively conduct fact-intensive investigations, evaluate cases based upon legal, regulatory, and policy requirements, and then make appropriate findings and recommendations. Ability to apply law, facts, and analysis in a coherent and effective way. Ability to develop communication strategies to reduce stigma and improve and enhance the public’s perception of disabilities.
Communication
Ability to read, analyze, and interpret common legal documents/terminology, laws, financial reports, medical records, or technical journals. Ability to conduct interviews and obtain relevant information. Ability to respond to common inquiries or complaints from clients, regulatory or government agencies. Ability to write legal arguments, draft legislative correspondence and/or position letters. Ability to write articles for publication that conform to prescribed style and format. Ability to effectively present information to governmental entities, facility leadership, public groups/officials, and/or boards of directors.
Critical Thinking
Understands that few things are black and white. Ability to explore factors in any situation for the purpose of determining the array of best possible solutions. Incorporates facts, impact on others, and communication strategy into problem solving methodology.
Diversity & Inclusion
Creates an environment of learning about, valuing, encouraging, and supporting differences. Creates opportunities for inclusion in a variety of settings. Promotes and sustains a community that acknowledges and celebrates differences.
Relationship Building
Ability to take proactive steps to reach out to clients, community partners, facilities and/or community agencies in more direct, relevant, and personal ways. Addresses issues in an open, constructive, professional manner, and persuades others to approach issues in the same manner. Seeks to resolve confrontations and disagreements constructively. Focuses on the situation, issues, or behaviors, rather than the people. Supports the good ideas of others.
WORKING CONDITIONS
Work is done in a typical office environment, which includes regular sitting, use of a computer, written and verbal communication through a computer. May occasionally require standing, stooping, kneeling, and crouching primarily related to filing and processing paperwork. May occasionally encounter lifting, as exampled by adding paper to a copy machine.
$62,469 – $91,242 a year
SALARY RANGE (Depending on Experience): $62,470 – $91,243 annually (Band 8)
We base salary and position offers on experience and an internal equity analysis.
If you are interested in becoming a part of DRC, please submit the following:
1. Online Disability Rights California Application Form
2. Your resume
3. Cover Letter: Outlining how you meet all the minimum qualifications for the job.
Incomplete applications will not be considered.
At Disability Rights California, we value diversity among our employees because unique perspectives allow us to effectively serve Californians with disabilities from a wide range of cultural backgrounds. As an equal opportunity employer, we hire without regard to race, color, ancestry, national origin, religion, creed, age (over 40), Disability (mental and physical), sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military and veteran status, or any other protected characteristic.
Disability Rights California endorses and supports the intent of the Americans with Disabilities Act of 1990 (ADA) and the California Fair Employment and Housing Act (FEHA) and is committed to providing reasonable accommodations to qualified individuals with disabilities who are applicants or employees who need accommodations.