About the Role
The Scaled Account Manager role is a great opportunity to demonstrate your relationship management skill set. This role focuses on post-sales of Small-to-Medium Sized Business across the South West region, to work efficiently and optimally with SMB merchants by deepening the relationships. Scaled Account Managers are critical to retaining our merchants, with the tasks of ensuring new partners are successful on our platform, consulting partners that have the potential to grow, improving restaurant operations, merchant caused failures, and mitigating churn.
What You’ll Do
– Build processes and standardize best-practices within merchant success and your territory
– Partner with our operations teams on managing relationships, issues, and questions of merchants
– Mitigate Merchant Caused Failure Rates and churn across your book of business
– Increase product adoption across your book of business through scaled outreach tactics
– KPI & OKR centric methodology: generate team consciousness about the need of results measured by important metrics
– Work with cross functional support teams to solve and drive solutions complex restaurant problems
– Excel in hands-on vendor management and training of new merchant features or products
– Act as an ambassador of Uber Eats’ mission, brand, and product
– Proactively maintain communication channels with merchants via scaled email tactics and phone
Basic Qualifications
– At least 1 year of experience in a client facing role – operations, account management, or similar functions
Preferred Qualifications
– Outstanding work ethic and attention to detail
– Willingness to roll up your sleeves, and get in the weeds with our partners
– Excellent communication
– Strong critical thinking ability
– Ability to clearly frame a value proposition and ask the right questions to overcome objections to gain commitment from your clients
– Ability to navigate difficult conversations and mitigate churn within a book of business
– Proficiency in Salesforce and Google Suite products
For Dallas, TX-based roles: The base hourly rate range for this role is $31.98 per hour – $33.78 per hour.
For Tucson, AZ-based roles: The base hourly rate range for this role is $28.37 per hour – $29.94 per hour.
For all US locations, you will be eligible to participate in Uber’s bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link [https://www.uber.com/careers/benefits](https://www.uber.com/careers/benefits).
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing [this form](https://forms.gle/aDWTk9k6xtMU25Y5A).
Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.