Why Mayo Clinic
Mayo Clinic has been ranked the #1 hospital in the nation by U.S. News & World Report, as well as #1 in more specialties than any other care provider. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.
Responsibilities
This position will partial on-site and partial remote. Candidates must be within a reasonable driving distance from the Phoenix, AZ site.
The Senior Rep role will serve as a financial navigator for oncology/radiation oncology patients. The individual will be responsible for financial screening, external funding applications (e.g., copay assistance/grant applications), billing questions, and other requests as needed. The individual will serve in a hybrid onsite/offsite role. The individual should be familiar with revenue cycle with particular focus on financial counseling or patient account services. The individual must be comfortable with face-to-face patient communication and have excellent written/oral communication skills. Epic or oncology experience is a plus.
Qualifications
High School Diploma or GED and a minimum of 5 years of relevant healthcare, medical billing (hospital and/or professional), financial clearance or denial management experience. Associates degree or higher preferred.
OR
Bachelor’s degree and a minimum of 1 year of relevant healthcare, medical billing (hospital and/or professional), financial clearance or denial management experience.
Excellent written and verbal communication skills, i.e. English, including proper phone etiquette. Advanced financial and mathematical competencies are essential. Analytical, problem-solving, and decision-making skills are essential. Advanced computer/keyboarding skills. Must maintain regular and acceptable attendance; may be required to work OT. Competence and experience with Epic is preferred. Advanced knowledge of medical billing and collections processes required. Advanced knowledge of healthcare terminology preferred. Advanced knowledge of multiple payers preferred.
Exemption Status
Nonexempt
Compensation Detail
$27.41 – $37.01 / hour
Benefits Eligible
Yes
Schedule
Full Time
Hours/Pay Period
80
Schedule Details
Monday thru Friday between the hours of 8:00am to 5:00 pm and may vary depending on workload.
Weekend Schedule
No
International Assignment
No
Site Description
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.
Affirmative Action and Equal Opportunity Employer
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.
Recruiter
Ronnie Bartz
Department Title
Mayo Clinic Finance