Overview
The Administrative Representative will provide a high level of customer service by assisting both internal and external customers primarily via the phone, in addition to administrative support.
This is a part time position paying $17.50 / hour and is located at MSP International Airport (4901 Glumack Drive St. Paul, MN 55111) Terminal 1.
Responsibilities
- Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
- Make outgoing calls- callback management, A/Rs and miscellaneous calls as assigned
- Provide a high level of customer service by assisting customers and assessing their rental needs primarily over the phone
- Meet and greet customers in a friendly and timely manner
- Provide directions and general assistance
- Assist to assess condition of rental upon return
- Process returns, check-ins and exit kiosk transactions
- May assist with or perform customer pick-ups in a safe and courteous manner
- Notify Management of any known customer problems
- Notify Management of any known vehicle problems and any required vehicle maintenance
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed
- Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
- Perform miscellaneous and backup job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 18 years old
- High school diploma or GED required; some college preferred
- Must have at least 6 months of prior customer service, retail, or administrative support experience.
- Must have a valid drivers license.
- Given the nature of our job requirements, a drug or alcohol related conviction on your driving record in the last 3 years will disqualify you from employment.
- Given the nature of our job requirements, more than 3 moving violations (i.e. speeding ticket, failure to stop) on your driving record in the last 3 years will disqualify you from employment.
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Please reach out to Ashley @ Ashley.m.Laffen@Ehi.com or 651.905.5003 with any questions.