Department Summary
This would be a full-time onsite role at our Englewood, CO office.
We are looking for a detail-oriented and analytical Chargeback Analyst to join our team. The successful candidate will be responsible for maintaining chargeback documentation, charting progress and publishing reporting regarding chargeback metrics & KPI’s, supporting management by attempting root cause analysis for unauthorized deductions, and investigating individual transactions using internal policies and review methodologies to determine if the transactions are fraudulent or not. The ideal candidate will have strong communication skills, the ability to work collaboratively with other team members and external partners, and maintain a strong domain knowledge about chargebacks and fraud.
Job Duties and Responsibilities
Key Responsibilities:
- Maintain chargeback documentation in accordance with company policies and procedures
- Chart progress and publish reporting regarding chargeback metrics & KPI’s
- Support management by attempting root cause analysis for unauthorized deductions
- Provide necessary documentation, details, and evidence in a timely manner to ensure all recoverable chargebacks are addressed
- Develop chargeback policies and processes to identify and minimize disputes
- Lead external communication with issuing partners to ensure all industry regulations are delivered in chargeback responses
- Collaborate with other team members to standardize internal dispute responses and share best practices
- Investigate individual transactions using internal policies and review methodologies to determine if the transactions are fraudulent or not
- Collaborate with internal and external partners to improve our fraud prevention mechanisms, processes and tools
Skills, Experience and Requirements
Required Qualifications/Experience:
- Bachelor’s degree in business, finance, or related field
- Minimum of 2 years of experience in a chargeback analyst role
- Excellent analytical and problem-solving skills
- Strong communication and interpersonal skills
- Knowledge of chargeback regulations and industry standards
- Proficiency in Microsoft Office, particularly Excel and Word
- Experience with chargeback management systems is a plus
Salary Range
Compensation: $57,400.00/Year – $82,000.00/Year
Compensation and Benefits
We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role’s location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.