Do you have a passion to make and serve the best drinks for the best customers? Big E’s Downtown Grand Rapids has the opportunity to make and serve amazing food and drinks for amazing guests every day. Big E’s is a fast-paced, high-energy workplace, with endless opportunities for skill development and advancement. Come join the best team in the Food and Beverage and the Hospitality Industries!
* Bartender Shifts: 2nd
* Bartender Wage: $10.10 plus tips and tip pool
* Bartender Position can be used as a paid internship
Bartender Benefits Include:
- Hotel and restaurant discounts
- Earned Paid Time Off for ALL Team Members
- Insurance (health, vision, dental, life) for full time Team Members
- Flexible schedules (dependent on position)
- Holiday Pay
- 8 hours of paid volunteer time per year (must be accredited)
- Advancement opportunities
- 100% paid maternity/paternity or adoption leave for those who qualify for FMLA
- Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)
Bartender Position Summary:
Responsible for the mixing and service of all types of beverages according to standards, as well as taking food orders. Must be able to converse with all types of guests. Alcoholic beverage service must be done responsibly and according to the law, while following local health department standards, Suburban Inns’ Core Values, and IHG standards (standards are available online at IHGmerlin.com), as well as going above and beyond to ensure that guests are 100% satisfied.
Bartender Essential Functions:
- Report to work in professionally appropriate attire, presented neat and clean
- Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
- Anticipate and meet the needs and expectations of our guests, then go one step further
- Ensure all guests have proper ID, are over 21 years of age, and that drinks are not served to intoxicated patrons
- Inspect bar prior to shift for adequate supplies
- Prepare garnishes, set up mixers, and pre-mixed drinks
- Follow the 10 steps of service
- Stock glasses, liquors, beers, and wines
- Follow setup procedure (well, ice, garnishes) upon opening the bar
- Mix, prepare, and serve drinks according to the make recipes
- Collect payment for all checks to be closed
- Responsible for cash drawer reconciliation
- Run and cash out keno tickets
- Responsible for keno cash drawer reconciliation
- Maintain and clean bar area and equipment
- Maintain daily inventory
- Maintain sanitizer log
- Advise supervisor of any complaints as soon as possible, but also follow the One More Step guidelines by taking charge of the issue and offering solutions
- Request supplies as needed
- Clean and close down the bar at the end of the night according to procedures
- Help with monthly cleaning and routine maintenance of bar equipment
- Attend required employee meetings
- Follow proper “to-go” order guidelines
- Exhibit regular and recurrent attendance records
- Other duties as requested by management
Bartender Position Requirements:
Minimum Knowledge: Requires ability to interpret / extract information and / or perform arithmetic functions. Good communication skills
Formal Education and Job-Related Experience:
License, Registration, and/or Certification Required: TIPS Certification
External and Internal Personal Contact:
Communications:
- Daily- Verbal & Written
- Weekly- Participation in meetings
Teamwork and Collaboration: This job is part of a formal work team which includes all departments within the restaurant
Bartender Uniform and Appearance Guidelines:
Uniform: Uniform shirt and name tag provided. Suburban Inns approved black slacks or jeans (within guidelines) and black, close-toed, non-slip shoes are the responsibility of the Team Member.
Appearance: Visible earrings are allowed in the ears only or must be covered throughout the course of the shift. Hair must be kept well-groomed. This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Director of Operations has the authority to veto any decision made by the position’s supervisor.