Job Details
Job Location
Palmetto CAP – Charleston, SC
Position Type
Full Time
Education Level
2 Year Degree
Salary Range
$17.52 – $22.00 Hourly
Travel Percentage
None
Job Shift
Day
Job Category
Nonprofit – Social Services
Description
SUMMARY: The Customer Service Specialist I will assist clients with status inquiries regarding applications also assessing and completing applications for individuals desiring services for the programs provided to low-income residents of Charleston, Berkeley and Dorchester counties.
- Interacts with customers via telephone, email, online, or in person to provide support and information on products or services.
- Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
- Determine client eligibility and complete applications.
- Accurately enters and maintains electronic documentation through computerized record keeping, along with manual documentation as required for operational efficiency.
- Receives application verification documents and enter them into the file electronically.
- Identifies and provides emergency crisis services as necessary; makes immediate assessments and responds according to accepted crisis intervention methods and techniques.
- Refers clients to community resources and other organizations for services not rendered by the Agency.
- Maintains customer accounts and records of customer interactions with details of inquiries.
- Performs other duties as assigned.
Qualifications
Education and Experience:
- Minimum Associates degree in Human Services, Social Services, Psychology or Sociology field desired or a combination of education and /or experience.
Special Skills:
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of clients in a diverse community.
- Ability to listen to, understand, and follow directions.
- Ability to gather data and compile information.
- Ability to work in a fast-paced environment.
- Ability to work with a team as well as independently.
- Proficient computer skills with the ability to learn new software.