Job Description
****We are currently offering remote work from one of our footprint states which are inclusive of AK, WA, OR, MT, CA and or TX****
Providence is seeking an IS Program Manager:
The Program Manager is responsible for managing a number of projects beneath a common objective supporting a program at PSJH. This position will work collaboratively with business/facility operational leadership, intake and governance teams, as well as IS groups required to deploy IS services and technology. The Program Manager is the primary point of contact between business/facility executive leadership and the resource managers of all IS teams, and is responsible for engaging executive leadership and communicating progress of the program. The Program Manager is accountable for working with and facilitating processes to accomplish complex program objectives, managing change, and resolving issues that span project teams and departments by planning, organizing, directing and supervising program activities in a cost-effective and productive manner to achieve customer satisfaction. This position relies on extensive experience and judgment to plan and accomplish goals on complex issues where analysis of situations or data requires an in-depth evaluation of variables. The Program Manager ensures projects related to the program are planned and executed in a manner that supports the Providence St Joseph Health Mission, and supports integration and collaboration across the health system while meeting the organizational objectives. The Program Manager may oversee teams of up to 25-50 Caregivers.
In this position you will have the following responsibilities:
- In this role, the Program Manager is responsible for managing a program of projects designed to support PSJH to achieve strategic goals and initiatives – including but not limited to – IS operations, informatics, project intake, growth and expansion, healthcare intelligence, integration, applications, and IT infrastructure.
- Strategic Functions:
- Develop projects within a program in alignment with the organization’s strategic plans and objectives.
- Builds support to influence decisions in order to ensure work toward common objectives.
- Proactively informs and influences others in order to maintain the balance required between business needs; project partner strategy and standards; and financial requirements and budgets.
- Facilitates strategic planning with internal customers for deployment of information technologies and/or major services and products related to new growth and expansion efforts.
- Management Functions:
- Manage client expectations for timelines and deliverables throughout the project/program lifecycle.
- Develop and gain sponsor approval for project delivery dates.
- Manage portfolio programs with increased complexity, strategic priority and/or visibility, system and/or regional priority.
- Engages and organizes the assignment of activities of multi-functional teams, as well as the project estimates, task dependencies and schedule.
- Scope, risk and issue management, including documenting, communicating and facilitating resolutions or mitigation plans.
- Develops, initiates and manages a communication plan, including regular program status reports.
- Manages stakeholders and multiple project teams in the context of a single program.
- Acts as a coach and mentor to others, especially (but not limited to) other project management staff.
- Facilitates customer needs for multiple departments and their associated lines of business.
- Operational Functions:
- Develops root cause analyses and process improvement plans.
- Maintains all program artifacts.
- Identifies, delivers and documents organizational, application and human workflows that contribute to policy and procedure updates throughout each project (when applicable).
- Prepares and delivers presentations to senior leadership, management and stakeholders.
Job Specific Knowledge, Skills and Abilities:
- Expertise with Project Management methodology based upon project management principles.
- Planning: Skilled in strategic and tactical planning and program management- with demonstrated ability to quickly understand and align with an organization, its structure, and priorities. Ability to take initiative, prioritize work, manage time and respond effectively to a rapidly changing environment.
- Judgment and Problem-Solving: Demonstrated superior judgment, problem solving, and cognitive skills with the ability to understand business or clinical strategies and plans, and their relationship to organizational strategies. Ability to analyze and report on foreseeable future implications of current decisions.
- Leadership: Advanced leadership skills, with the ability to successfully serve as a coach and mentor to others with demonstrated ability to inform and influence senior leadership, management and individuals in various parts of the organization to work toward successful outcomes. Exercising sound political and environmental judgment as appropriate to support successful project implementation with excellent skills related to group motivation, discipline, and diplomacy.
- Communication: Superb written and oral communication that is excellent in the areas of timeliness, accuracy, professionalism (both interpersonally and technical) with demonstrated experience as a speaker in a professional presentation environment, such as conferences and association meetings.
- Management: Demonstrated success managing project managers, project portfolios and/or multiple projects and teams simultaneously, assessing and mitigating risks through risk planning, managing the process of design, development, integration and/or implementation of software products, equipment, and facilities.
- Ability to utilize special equipment such as telephone and personal computer equipment; software including business applications, electronic medical record, practice management, financial management, project management and reporting.
Required qualifications:
- Bachelor’s Degree or equivalent educ/experience.
- 5 years Information Services/Information Technology and/or Healthcare Industry experience.
- Experience with Project Management methodology based upon project management principles, including experience implementing and facilitating complex decision-making structures among multiple executive stakeholders with varied interests and priorities.
- Demonstrated experience as a speaker in a professional presentation environment, such as conferences and association meetings.
- Experience with vendor/contract management and negotiations.
- Development and execution experience with business development, marketing, communications, financial planning, and benchmarks/metrics in support of improved quality and process design.
Preferred qualifications:
- Master’s Degree.
- Project Management Professional (PMP) upon hire.
- PgMP (Program Management Professional) upon hire.
- Lean Six Sigma certification upon hire.
- Lean certification upon hire.
- CQIA (Quality Improvement Associate) upon hire.
- 6 years in the project / program management field.
- Large scale Epic projects or Epic Implementation experience.
Salary Range by location:
NorCal (Napa, Sonoma)
Min: $58.68, Max: $96.32
Southern California, NorCal (Humboldt) Alaska (Kodiak, Seward, Valdez)
Min: $52.30, Max: $85.85
WA Puget Sound Oregon (Portland) Alaska (Anchorage)
Min: $50.17, Max: $82.36
Oregon (Hood River, Medford, Seaside)
Min: $46.77, Max: $76.78
Eastern Washington (Richland, Spokane, Walla Walla)
Min: $44.65, Max: $73.29
Montana
Min: $40.39, Max: $66.31
Texas
Min: $38.27, Max: $62.82
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
About the department you will serve.
Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.
About Us
At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Check out our benefits page for more information about our Benefits and Rewards.
About the Team
Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.
We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment.
We are committed to cultural diversity and equal employment for all individuals. It is our policy to recruit, hire, promote, compensate, transfer, train, retain, terminate, and make all other employment-related decisions without regard to race, color, religious creed (including religious dress and grooming practices), national origin (including certain language use restrictions), ancestry, disability (mental and physical including HIV and AIDS), medical condition (including cancer and genetic characteristics), genetic information, marital status, age, sex (which includes pregnancy, childbirth, breastfeeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, genetic information, and military and veteran status or any other applicable legally protected status. We will also provide reasonable accommodation to known physical or mental limitations of an otherwise qualified caregiver or applicant for employment, unless the accommodation would impose undue hardship on the operation of our business.
We are a community where all people, regardless of differences, are welcome, secure, and valued. We value respect, appreciation, collaboration, diversity, and a shared commitment to serving our communities. We expect that all workforce members in our community will act in ways which reflect a commitment to and accountability for, racial and social justice and equality in the workplace. As such, we will maintain a workplace free of discrimination and harassment based on any applicable legally protected status. We also expect that all workforce members will maintain a positive workplace free from any unacceptable conduct which creates an intimidating, hostile, or offensive work environment.