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Our Business
Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong financial performance for over 95 years. Focused on exceptional employee and customer experience, we are frequently recognized for awards and honors, including being named to Forbes’ 2021 Best Workplaces in Financial Services and Insurance list.
Our Culture
We genuinely care about each other, our customers, and the communities in which we operate. Our leaders actively champion career development and invite us to voice unique ideas and diverse perspectives. If that sounds appealing, we think you would feel inspired on our team to achieve and be rewarded for extraordinary results.
The Sr. Billing Technician will manage direct billed receivables, complex agents, and items in external collections. This person is also responsible for reconciling, collecting, resolving premium balances and exception items (e.g. complex cash, payment exceptions, payment plans, etc.) within department guidelines/authority while supporting the daily service requests of our customers. This person will also have a thorough understanding of billing system transactions, vendor systems and the premium recording process, including premium audit. Some transactions may be complex and must be effectively communicated to internal and external parties, including other departments, insured’s and agents. This individual will also work closely with Billing Services Analysts and/or the leadership team to ensure that assets are protected and service quality levels are maintained.
1. Manage and process individual Direct Bill, Agency Billed, and PaySync® exception items according to department
guidelines and service level agreements. Recognize opportunities to reduce or prevent past due items during daily work
assignments and account reviews. Take proactive measures to promote change. Requires the ability to understand policy
activity based on knowledge of the billing systems, company operations and electronic payment systems.
2. Respond to internal, external customer and vendor inquiries; including cash corrections and credit card disputes. This
may require the ability to reconstruct policy and payment activity based on knowledge of the P&C billing system,
electronic payment systems and company operations, including source systems.
3. Collect and/or resolve outstanding direct bill, agency billed and PaySync® receivables on accounts from low to high
complexity, including the coordination of dispute resolution and payment negotiation within level of authority. This
requires an understanding of premium development and the recording process, along with the ability to explain premium
charges to customers.
4. Manage receivables in internal or external collections (accounts placed with collection agencies and attorneys). Manage
collection agency placements, closed reports, second placement processing, SLA’s, invoice reconciliation and inquires.
Make financial decisions on internal collections, attorney placements, suit process and negotiate settlements within
authority. Maintain databases and reporting. Handle bankruptcies and dispute resolution.
5. Collect agency balances and reconcile payment processing. Communicate effectively with agents and regional personnel
regarding receivable or payment issues. Promote and train agents in the use of all electronic payment methods (direct
bill commission, sweep and agent statement payments). Update billing system with information provided by agency
licensing.
6. Ability to manage, create and format reporting in Excel and Access. Ability to perform analysis on data to detect trends,
manage receivables, and implement process improvements.
7. Foster positive relationships with agents and regional personnel and be able to effectively communicate billing decisions
to these groups. Collaborate with internal business partners to resolve processing problems that could affect balancing,
compliance and customer service.
8. Identify, recommend and participate in automation enhancements or workflow improvements. Participation may
include: suggestions for system enhancements, testing, or any improvement that is essential to the success of billing
initiatives.
9. Participate in insurance education and skill development programs.
Requirements and Qualifications:
- Thorough understanding of internal collections, knowledge of external collections
- Payment negotiation and dispute resolution skills
- Cash processing, including resolution of exception items
- Independent judgment to identify and resolve problems
- Strong written and verbal skills
- Familiar with MS Office product suite
- High school diploma or equivalent preferred
- 1-3 years credit and collection experience, along with associated record keeping
- 1-3 years customer service or related experience
- Experience with insurance products and/or premium development recommended
Salary range:$45,700.00 – $75,500.00. The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective’s footprint. Additional considerations include the candidate’s qualifications and experience
Selective is an Equal Employment Opportunity employer. That means we respect and value every individual’s unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences – and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.
Selective maintains a drug-free workplace.
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