Overview
Enterprise Holdings has an exciting opportunity for a full-time Customer Service Representative.
This is a great opportunity to work with a fantastic team and get experience with a well known and highly regarded company. Our environment is fun and friendly and we have a team oriented and results driven culture.
The responsibilities in this position include providing a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch.
This position pays $18.00 / hour and is located our branch on Bustleton Avenue located at 10100 Bustleton Avenue Philadelphia PA 19116.
In addition to this compensation, we offer a comprehensive benefits package which includes:
- Medical, dental, and vision insurance options
- Paid vacation time
- Paid Holidays
- 401(k) with company match
- Profit sharing
- Employee discounts
We are currently hiring for the following full time schedule, working up to 40 hours per week:
Schedule:
- Monday 8:00am-5:00pm
- Tuesday 8:00am-5:00pm
- Wednesday 8:00am-5:00pm
- Thursday 8:00am-5:00pm
- Friday 8:00am-5:00pm
Responsibilities
- Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
- Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
- Meet and greet customers in a friendly and timely manner
- Provide directions and general assistance
- Assist to assess condition of rental upon return
- Process returns, check-ins and exit kiosk transactions
- Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
- Understand and communicate rental terms and conditions, vehicle features and other services
- Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed
- Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
- Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 18 years old
- Must have a minimum of 2 years of customer service experience
- Must have a valid driver’s license
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Must be living within a reasonable commute of no more than 30 minutes to the location listed above within 30 days of anticipated start date