About Us:
Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It’s where millions of people come together to chat, interact, and make their own entertainment.
We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and Twitter, get interviewing tips on Instagram, and discover projects we’re solving on our Blog.
About the Role:
The North American Partnerships Onboarding Manager team manages the processes and daily tasks that ensure baseline Partner experiences on Twitch.
Reporting to the Senior Manager of NA Partnerships Operations, you will handle the processing of daily internal Partner request queues, North American partnership applications, and support partners across the business with ad-hoc requests related to our systems.
You can work in San Francisco, CA or remotely US.
You Will:
- Manage Partner related internal requests queues across onboarding, partner conduct & contract management
- Accomplish and meet manual onboarding workflow service level agreements
- Partner with Finance, Legal and Global Creator teams to address partner related issues
- Maintain data and document repositories to assist Customer Support and Legal teams with Partner tickets
- Manage onboarding and offboarding processes for internal Partnership Programs
- Formalize templates across NA Partnerships to reduce friction for deal pipelines
- Track Strategic and Community Partnerships OKR metrics and report them to senior management
- Oversee NA Partnerships event planning
Perks
- Medical, Dental, Vision & Disability Insurance
- 401(k)
- Maternity & Parental Leave
- Flexible PTO
- Amazon Employee Discount
- Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, off-site massages, etc.)
BASIC QUALIFICATIONS
- Managed processes with a high volume of tickets or requests
- Customer service or other user-facing experience
- Comfortable handling and processing data sets
- 2+ years of experience with Project Management
- 3+ years of experience with CRM platforms and tooling (Salesforce)
- Familiarity with the Twitch platform
PREFERRED QUALIFICATIONS
- Familiarity with the Twitch platform
We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status, or other legally protected status.
Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $69,500/year in our lowest geographic market up to $167,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.