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Job Title: Manager, Inside Sales, Colorado Avalanche
Department: Ticket Sales and Service
Business Unit: Colorado Avalanche
Location: Denver, CO
Reports To: Director, Ticket Sales, Colorado Avalanche
Employment Type: Full-Time/Salaried/Exempt
Supervisor Position: Yes
Kroenke Sports & Entertainment (KSE) is an American Sports and Entertainment holding company based in Denver, Colorado. KSE is committed to providing world class sports and entertainment for both live and broadcast audiences. We are the employer of choice as the owner and operator of Ball Arena, DICK’S Sporting Goods Park, the Paramount Theatre, 1STBANK Center, Denver Nuggets (NBA), the Colorado Avalanche (NHL), Colorado Mammoth (NLL), Colorado Rapids (MLS), KIMN, KXKL, KKSE (FM/AM), Altitude Sports & Entertainment, Major League Fishing/Fishing League Worldwide (MLFLW), Winnercomm, Outdoor Sportsman Group and SkyCam.
Nature of work – The Manager of Insides Sales for the Colorado Avalanche is in charge of training and coaching the Inside Sales team to hit revenue goals and help to give each representative an opportunity for a full-time promotion internally or externally. Also responsible for exceeding sales goals for the Denver Nuggets, Colorado Rapids, and Colorado Mammoth.
Examples of work performed:
- Train the Colorado Avalanche Inside Sales reps on how to sell with the goal of promoting them internally and externally. This includes not just teaching sales techniques and processes, but how to communicate and run a face-to-face appointment.
- Create and implement Inside Sales strategies to increase revenue through season memberships, partial memberships and group sales for the Colorado Avalanche, Denver Nuggets, Colorado Rapids, and Colorado Mammoth.
- Drive revenue during games at sales tables, distributing seat tags and appointments.
- Attend career fairs locally and nationally to find the best available talent. This proactive recruiting model means this manager is constantly interviewing, inquiring, and selling the program. Expectation to always have a strong pipeline of candidates.
- Create an onboarding plan for the Inside Sales representatives. This will include an extensive training course led by the Inside Sales Manager.
- Create and prepare sales training focused on the six-step sales process.
- Responsible for meeting with each representative on a weekly basis to discuss personal updates, goal pacing and training needs.
- Responsible for giving consistent and constructive feedback to accelerate the learning curve.
- Establish goals and incentive programs for Inside Sales representatives.
- Research and implement sports industry “best practices.”
- Monitor and report on the sales process and results to all Avalanche Ticket Sales and Service Management.
This description is a summary only and is describing the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business needs. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority.
Working Conditions & Physical Demands:
- Ability to work flexible hours, evenings, weekends, holidays.
Qualifications:
- Minimum
- Bachelor’s degree or equivalent combination of education and experience
- Minimum three years ticket sales experience. (Excluding inside sales)
- Ticketing system experience
- Microsoft Dynamics CRM experience
- Applicants must meet minimum qualifications at the time of hire.
- Preferred
- Some leadership experience/mentoring and leading training for ticket sales staff preferred.
- Archtics Ticketing system experience preferred.
- Ability to acquire or produce and maintain a valid driver’s license and meet company vehicle driving standards.
Competencies/Knowledge, Skills & Abilities:
- Strong work ethic and passion for training and helping Inside Sales reps grow their process.
- Excellent verbal and written communication skills.
- Strong teaching, motivating and development skills.
- Ability to work under pressure, meet deadlines and multi-task.
- Demonstrate a consistent, successful track record in hitting ticket sales goals.
- Hardworking, Passion for the Industry, Positive Attitude, Open to Learning and Leadership characteristics including people management skills.
- Knowledge & Proficiency in Microsoft Word, Excel and Outlook.
- Knowledge of Microsoft Dynamics CRM.
Compensation:
- Base salary $75,000 per annum
- Eligible for commission plan
Benefits Include:
- 12 Paid Company Holidays
- Health Insurance (Medical, Dental, Vision)
- Paid Time Off (PTO)
- Life Insurance
- Short and Long-term Disability
- Health Savings Account (HSA)
- Flexible Spending plans (FSAs)
- 401K/Employer Match
Deadline to apply: Application materials must be received by June 16th, 2023
Working Conditions & Physical Demands –
Normal office environment. Requires prolonged sitting, some bending, stooping and stretching. Occasionally lifting files or paper weighing up to 30 pounds. Requires eye-hand coordination and manual dexterity enough to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Requires mobility enough to travel.
Equal Employment Opportunity
Kroenke Sports & Entertainment (KSE) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.