Berkshire Hathaway HomeServices California Properties, award winner of the Real Estate Agency Brand of the year in the 26th annual Harris Poll EquiTrend Study and a leader in the real estate industry, is currently looking for a Relocation Manager to join our corporate office.
The Relocation Manager oversees and performs day-to-day relocation activities and manage staff and function to ensure relocation clients within all three regions (AZ, CA & NV) receive excellent service from referral through agent assignment, marketing of property, to closing and final billing.
Responsibilities:
- Oversee department staff and the daily processing of all Incoming and Outgoing Referrals. Provide additional coverage for Counselors as needed in the event of high volume or scheduling conflicts.
- Provide management with record keeping, reporting, follow up and accountability to ensure maximum department efficiency and profitability.
- Ensure all referrals and sales data are timely and accurately entered into the CRM and monthly reports are generated to leadership.
- Counsel clients, provide relocation expense tracking information, assist with contract negotiation, and facilitate agent/client communications.
- Assist staff with any transactional problems and with agent / client / branch dispute resolutions. Initiate follow-up with clients, agents, and services to resolve issues and provide excellent service to relocation customers.
- Supervise and evaluate the activities of staff and Relocation agents in the implementation of department programs.
- Work with VP, Relocation and Branch leadership to create and evaluate Relocation agent teams for each branch and/or service area. Evaluate agent performance and train or replace as needed to ensure consistent coverage areas and high levels of customer service.
- Work with VP, Relocation and leadership on marketing and business development to increase business opportunities.
- Recruit, select, train, develop, evaluate, and motivate staff for the successful performance of the department and achievement of company objectives.
- May assist with budget preparation and administration, policy development and interpretation and closing activities.
Perform any additional relocation-related responsibilities as requested or assigned.
Required Education & Experience:
- Bachelor’s degree in business administration or related field or equivalent knowledge and work experience.
- Two to three years of related real estate or Relocation experience and supervisory background. Knowledge of real estate, title, and mortgage business helpful.
Required Skills:
- Proficiency in business software and Microsoft Office including Word, Excel, and Outlook.
- Excellent oral and written communication skills.
- Interpersonal skills and leadership ability, a customer service focus and team player.
- Analytical, problem resolution, organizational and decision-making skills.
- Project management skills, ability to prioritize and handle multiple tasks and projects concurrently.
Other (license, certification, schedule flexibility/OT, travel, etc.):
- Valid Real Estate license preferred.
- May involve travel to company offices and branches within the three regions as well as possible travel to attend industry events and conferences.
Pay Range:
- $65,000-$75,000, actual salary based on education and experience.
Benefits:
- Full suite of benefits including medical, dental, vision, life insurance, Paid Vacation (PTO), 401(k) with employer match and flexible spending account.
Location:
- San Diego, CA 92130