Pay Range: $25.31 – $26.90
This position operates communications equipment to efficiently and appropriately answer non-emergency calls, enter accurate information into the computer aided dispatch (CAD) system, and provide applicable instructions to assist Jefferson County residents with access to county services and provide customer service in a 24/7/365 communications center.
Flexible Hybrid Work Schedule
This position is Monday – Friday, 32-40 hours per week between the hours of 12 p.m. – 10 p.m., with the option to work 4 x 8 hour days, 5 x 8 hour days or 4 x 10 hour days. Initial on the job training will be 40 hours per week.
Remote work opportunity. Upon successful completion of training and a period of time working in the Communications Center, you may be eligible to work up to 75% from home.
Career Advancement
This position has the opportunity for career advancement and training to become a 9-1-1 Emergency Communications Specialist, which starts at $29.81/hour.
Currently accepting applications for the August 28, 2023 academy (subject to change) Hiring Timeline
- Criticall testing – Online Assessment
- One-way Recorded Interview
- Suitability Exam – Psychological Dimensions (Virtual)
- Backgrounds – 4-week process – Lakewood Police Department
- Drug/Vision/Hearing exams – Concentra – Lakewood, CO
*Applicants that are disqualified from the process may reapply no sooner than 1 year from the date of the disqualification. Applicants dismissed for failure to pass job related skills test may reapply no sooner than 2 months from the dismissal.
Jeffcom 911 is an equal employment opportunity employer.
Essential Duties, Functions and Responsibilities
(The duties listed are intended only as illustrations of the various types of work that may be performed, and are in no way construed or perceived to be exhaustive. The employee may also be required to perform additional functions and duties as assigned.)
- Receive and process non-emergency calls for multiple police, fire, and other agencies in Jefferson County in compliance with agency expectations.
- Demonstrate knowledge of Jeffcom’s rules, policies and procedures included in Jeffcom’s Personnel Rules, Policy Manual, and Standard Operating Procedures.
- Answer, evaluate, and prioritize incoming calls for service, communicating effectively with citizens to obtain complete and accurate information using a computer aided dispatch (CAD) system, telephones, TDD (text telephone device for hearing/speech impaired), and supporting software applications and systems.
- Ready/not ready status must be in compliance with agency expectations.
- Quality assurance scores must be in compliance with agency expectations.
- Maintain accurate and complete logs and records of communications.
- Maintain positive and professional written and verbal communication skills at all times.
- Consistently provide excellent customer service to all citizens and emergency responders.
- Maintain confidentiality at all times for citizens, emergency responders, and employees, including Protected Health Information (“PHI”) as defined under the Health Insurance Portability and Accountability Act of 1996 (HIPAA) in a sensitive, information-rich environment.
- Promote a positive, professional image of Jeffcom at all times.
- Complete job-related training and continuing education as assigned and required.
- Reliable, predictable attendance is required. On call status may be required.
- Work 32 to 40 hours per week, to include days, evenings, and holidays, to provide customer service to community members.
- Initial on the job training will be 40 hours per week.
- Mandatory overtime may be required.
- Expected to engage in ongoing education and attend training to maintain and expand skills and knowledge.
- Performs all other duties as assigned.
Minimum Education, Experience, License and Certification Requirements
- Possess high school diploma or equivalent.
- Obtain within six (6) months of hire, and maintain National Crime Information Center (NCIC)/Colorado Crime Information Center CCIC certifications. Other certifications may be required during employment.
- Ability to accurately type a minimum of forty (40) words per minute while entering data or information relayed over the phone, or other audio and electronic data input into a terminal, computer system, or other device linked to Jeffcom’ s CAD system.
- Ability to memorize, retain, and accurately recall information and codes; multi-task, organize, prioritize and adapt to constantly changing situations, and effectively take appropriate action; perform detailed work with a high degree of accuracy, at times during stressful situations; understand various transmissions and transcribe information (numbers, letters, names and details) from one source to another quickly and accurately.
- Ability to consistently remain calm and effective at all times, even during times of heavy workloads, exercise critical thinking, to include sound judgment and decision making, prioritize emergent and non-emergent situations, and obtain and act on information quickly and accurately.
- Ability to communicate effectively with citizens, emergency responders, and team members.
- Ability to understand and execute complex verbal and written instructions, policies and procedures.
- Ability to perform multiple tasks simultaneously while remaining detail-oriented.
- Ability to read, write, speak, and understand the English language at a level adequate to perform the duties of the position.
- Illicit drug and marijuana use is prohibited even if medically prescribed.
Benefits:
Jeffcom offers a competitive benefit package. Below is a brief summary.
- Medical, Dental, Vision and dependent life insurance
- Employer covered employee life insurance and supplemental life insurance options.
- Retirement benefits
- PTO and Holiday time
- Short-term and Long-term disability benefits.
- Tuition Assistance
- Employee Assistance Program
ADA Compliance Statement:
The human resources goal of Jeffcom is to select and retain the best qualified applicant for each available job. An applicant’s or employee’s disability will not remove the application from consideration or current employee from his/her job if the applicant or employee is able to perform the essential functions of the job with or without reasonable accommodation unless such accommodation will result in undue hardship for Jeffcom or pose a safety risk to the applicant, employee, or others.
Jeffcom complies with the American with Disabilities Act. If you require special accommodation in order to apply for this position, please contact the Human Resources Manager.