Overview
The Seasonal Customer Experience Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
This is a temporary seasonal position available May – October 2023 and cannot exceed 150 days.
This position pays $21.46 / hour and is located in the Downtown Boston Territory with locations at the Revere Hotel, 200 Stuart Street Boston MA, 02116 and the Harborside Garage, 299 Milk St Boston MA, 02110.
Schedules Available:
1. Monday, Thursday, and Friday 7am-6pm (hour lunch break provided) and Saturday, Sunday from 7:30am-12:30pm
2. Monday, Tuesday, Friday 7am-6pm (Hour lunch break provided) and Saturday, Sunday from 7:30am-12:30pm
As you are considering a position with Enterprise Holdings, we invite you to learn more about our business at careers.enterprise.com
Responsibilities
- Meet and greet customers in a professional, friendly, and timely manner
- Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
- Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
- Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
- Place outgoing calls for callback management, and miscellaneous calls as assigned
- Assist to assess condition of rental upon return
- Notify Management of any known customer problems
- Notify Management of any known vehicle problems and any required vehicle maintenance
- Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 18 years old
- High School Diploma or GED required
- Must currently have a valid US driver’s license with no more than 2 moving violations and/or at-fault accidents within the past 3 years.
- No drug or alcohol related conviction on record (DWI/DUI) in the past 5 years.
- Must have at least 6 months of prior customer service experience
- Must have a basic level experience and understanding of a PC and Microsoft Office products
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.