One Team Supervisor
Description
Deloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services.
Do you have a passion for providing an exceptional customer experience? Do you enjoy leading and collaborating with a team in a fast-paced and high-energy environment while fostering their learning and development? Do you enjoy engaging others, solving problems, and thrive in a hospitality, customer-centric environment? If so, this position could be the perfect fit for you!
Work you’ll do
As a Hospitality Supervisor, you lead a team of professionals focused on providing an array of services that support our Deloitte professionals, clients, and guests with their in-office experience. Services range from space management (work and meeting spaces) to event planning, catering, day of meeting logistics (set-up, clean-up, a/v support, guest greeting/directing), and other services that support the daily work environment.
As a supervisor at Deloitte your responsibilities will include:
- Effectively managing day-to-day operations for hospitality services to ensure compliance with established policies, procedures, and service agreements
- Leading and developing your team to ensure proactive high levels of customer service, responsiveness, accuracy, service quality, communication, and professionalism
- Adding value through the analysis of department procedures, delivery of service, software, a/v equipment, and other departmental-related systems, to increase efficiencies, and ensure performance and customer satisfaction. You will also assess results and recommend process improvements, where applicable
- Managing and fostering relationships with customers, teams, vendors, and other key stakeholders through effective communications, collaboration, and engagement with the purpose to deliver a “best in class” experience
The team
At Deloitte, the internal operations team provides a full range of hospitality and business services. We help our Deloitte professionals with daily office support needs, meeting and event planning and execution, and an array of other services related to office operations and facility management. Our team members work collaboratively and apply their specialized knowledge and skills to think proactively to provide a holistic customer-centric “experience” for our Deloitte professionals, clients, and guests.
QualificationsRequired:
- Minimum of 3 years of related hospitality or office support experience in a corporate, service-oriented, or customer-centric environment leading a team
- High school diploma
- Excellent quality-conscious customer service skills, decision-making, conflict resolution, and critical thinking skills
- Excellent written/verbal communication and interpersonal skills
- Strong problem-solving and negotiation skills
- Strong technical skills, including proficiency in Microsoft Office
- Must be legally authorized to work in the United States without the need for employer sponsorship now or at any time in the future
Preferred:
- Associate’s/Bachelor’s degree
- Advanced experience in Microsoft Office applications
- Hospitality/corporate background with a focus on meetings and events
- Event planning experience
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $77600 to $129300.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
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Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our people and culture
Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.
Our purpose
Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte’s purpose, commitments, and impact.
Professional development
From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.