- Customer Service
- Provide the highest quality of internal and external customer service as expected of our culture.
- Serve as a role model of professionalism, including personal conduct, and customer service efforts.
- Define the scope of the project in collaboration with Executive Team Members and Project Sponsors.
- Assist in prioritization of assigned projects.
- Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project
- Determine the resources (time, money, equipment, etc) required to complete the project
- Develop a schedule for project completion that effectively allocates the resources to the activities
- Review the project schedule with applicable staff that will be affected by the project activities; revise the schedule as required.
- Determine the objectives and measures upon which the project will be evaluated at its completion.
- Create and track tasks in project management software.
- Execute the project according to the project plan.
- Develop forms and records to document project activities.
- Set up files to ensure that all project information is appropriately documented and secured.
- Develop test plans and coordinate the testing of all projects assigned.
- Monitor the progress of the project and make adjustments as necessary to ensure the successful completion of the project.
- Must be highly effective in working with vendors and business partners, and must be able to communicate well with all staff.
- Serve as a liaison to department management to help anticipate and plan upcoming projects and assist with the project request.
- Ensure that all projects are delivered on-time, within scope and within budget.
- Report and escalate to management as needed.
Education/Knowledge/Skills & Abilities
- High School diploma or equivalent at minimum; college experience strongly desired
- PMP Certification or sufficient hours and course work to Certify within 6 months.
- 2 – 5 years Project Management experience required
- Experience working with multiple people in multiple departments across the organization.
- Understanding of bank policies and procedures.
- Proficient with Microsoft Office products
- Ability to develop and execute project plans
- Ability to work on multiple projects with changing priorities and deadlines.
- Ability to work well with multiple direction from people with diversified personalities with focus on a common goal.
- Ability to take ownership of projects and manage timelines, tasks, and resources.
- Strong interpersonal, written, and verbal communication skills.
- Ability to find problems, analyze solution options, and make independent decisions.
- Demonstrated independent proactive behaviors and time prioritization.
- Experience working with multiple people and departments.
- Collaborate and manage relationships with internal and external partners to ensure seamless integration of strategy and process as well as strengthening partnerships.
- Use of bank standard word processing software and spreadsheet software with strong understanding of multiple math formulas.
- General communication (oral and written); clear voice communication; business telephone etiquette; distribute and exchange information with others; interaction with managers, employees, regulatory agencies, industry peers, customers, communicate/work with confidential information; compose draft written materials, correspondence/memoranda, reports, publications.
- Train others in specialized skills or specific procedures; supply direction; conduct one-on-one training.
- May advise others; recommend course of action; set priorities; set objectives or goals; set example for good performance; redirect and prioritize work activity as necessary; support corporate philosophy and strategy; may supervise the completion of work and provide guidance to less experience co-workers; resolve problems; disseminate information; may schedule work activities; establish and monitor quality control standards; originate operating methods and documentation guidelines; make decisions and take actions within scope of authority; establish proper record keeping systems.
- Solid organizational skills including attention to detail and multi-tasking skills.
- Flexibility and eagerness to learn.
Physical and Mental Requirements:
- General office environment
- May be necessary to work extended hours
- Ability to effectively discern information and formulate appropriate action
- Ability to think critically and provide appropriate solutions
- Ability to perform repetitive finger, hand, and arm movements
- Ability to lift up to 20lbs.
- Ability to sit or stand for extended periods of time
- Ability to reach, squat, bend, and manually manipulate standard office equipment
Our Mission is simple, to be the best Bank for our employees, customers, investors and community.
At Bank of the Pacific, we are committed to delivering memorable service beyond the customer’s expectation, to include both external and internal customers. We consistently demonstrate our values through teamwork, open communication, integrity, honesty and respect for others. Additionally, we will maintain a professional appearance through dress, conduct and an orderly work area. A successful candidate will possess these qualities and be enthusiastic, professional and of high ethics. They will embrace our Mission, Vision and Values and actively contribute to our success.
Our Core Values – We Care.
We consistently demonstrate this through:
Teamwork and open communication ~Integrity, honesty and respect for others ~ Enthusiasm and positive recognition ~ Professionalism, initiative and innovation ~ Accountability, focused action and timely follow-through ~ Commitment to make our company a success
For your Benefit We Offer:
- Salary range for this position is $65,000 to $81,000 annually. The specific salary offered will depend on several factors including but not limited to applicant’s knowledge, skills and experience relevant to the position.
- Eligible to participate in annual incentive plan.
- We offer a comprehensive healthcare benefit package that includes: Medical, Dental, Vision, EAP, LTD, STD, Group Life, VTL, AD&D, FSA, DCAP, LFSA, and HSA.
- Retirement Savings Plan through 401(k) with an additional Roth 401(k) option. We match 100% of your deferral up to 5% of eligible compensation.
- Wellness Dollars up to $500 per year.
- Weekend Wellness Hours, 4 per quarter.
- Paid Birthday and Anniversary Holiday
- 11 paid Holidays per Year
- Sick Leave Time – Earn up to 8 days each Year
- Vacation – 12 days each Year (first year adjusted based on hire)
- Vacation Purchase Plan
- Tuition Reimbursement
- Employee Banking Privileges and Special Loan Features.
All employees are responsible for internal controls in the performance of their assigned duties. Internal Control responsibilities are established in various policies, procedures, and documents including the Code of Conduct.
Bank of the Pacific is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status.
Salary Range Disclaimer:
The base salary range represents the minimum and the maximum of Bank of the Pacific’s salary range for this position. Actual salaries will vary depending on factors related to business needs and the employee’s relevant knowledge, qualifications, experience, and job performance for the position.