Overview
Are you looking for a career with premium benefits and the potential for growth?
At TKC Holdings, we’ve created something special, a better place to work and grow. Many employees start just expecting a paycheck but end up with a rewarding career. We provide exceptional training and a clear career path.
About This Position
Pay: $19.50/hour
Full Time/Full Benefits
Schedule shift Mon – Friday: 7:30a to 4:30p
Some Saturdays 10:00a to 4:00p
*** MUST LIVE IN THE ST. LOUIS METROPOLITAN AREA***
The Quality Assurance Coordinator assists with identifying agents not meeting quality standards and recommends necessary coaching. They will also identify trends or opportunites to make recommendations for changes and/or improvements. The Quality Assurance Coordinator position will also be in charge of creating and maintaining all training materials including call scripts.
What You’ll Need
- Minimum of one-year CSR training experience.
- Minimum of two year’s customer-service experience.
- Experience in monitoring contact center calls desired.
- Experience with Cisco phone systems.
- Knowledge of CSI/Virtual Observer preferred.
- Ability to successfully pass pre-employment (post offer) Company or Facility background check as well as drug screening as required by the client.
Benefits
TKC Holdings, Inc. offers comprehensive benefits to all regular-full time employees. TKC offers a variety of medical plans with:
- Prescription Coverage
- Vision
- Dental
- Life Insurance
- Short Term and Long Term Disability
- Many more benefits that can be selected to create the right package for you
TKC also understands the importance of work life balance and planning for the future. To help with both of these, employees are eligible for paid time off and a Company Match for the 401(k) Retirement Savings Plan.
EEO Statement
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace.
A copy of our Privacy Policy and CA Employee Privacy Notice can be found here: https://tkcholdings.com/privacy-policy-108