Company Description
As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network – enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.
At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.
You’re an Individual. We’re the team for you. Together, let’s transform the way the world pays.
Job Description
The Payment Account Solutions (PAS) Implementation Consultant is a client facing individual contributor role responsible for managing Issuer Processing projects and configuration activities across various programs and services with mid to high complexity. Further, a successful Implementation Consultant will identify, manage, and resolve project challenges and issues through collaboration and innovative solutions driving client partnerships and satisfaction. This position is at a professional level and requires strong project management, analytical, and customer service skills. This role works independently and receives minimal guidance, with guidance only in the most complex situations. Responsibilities also include proactively identifying opportunities to improve and document processes, increase speed to market, efficiency, and overall service delivery.
Responsibilities
- Provide implementation and configuration support to Visa DPS National Clients; execute all milestones and deliverables in a timely manner; ensure customer expectations are met and exceeded.
- Coordinate directly with clients and internal stakeholders to understand card program set up requirements and facilitate new card program installations, changes, conversions, and maintenance requests without customer impact.
- Lead and/or participate in meetings and conference calls associated with projects and initiatives – including internal and/or external clients.
- Provide responsive, accurate, and timely communications to internal and external stakeholders.
- Ability to demonstrate subject matter expert knowledge in implementations and change management from a technical and/or operational perspective.
- Manage standard, moderate, and non-routine/complex processing and change requests, as well as new customer initiatives.
- Partner and present opportunities to clients and internal stakeholders with the objective of increasing performance and further educating clients on programs, configuration, system functionality, etc.
- Act as reviewer and approver for other analysts on client program changes.
- Conduct and trend internal and external opportunities and present for development within department.
- Act as lead for corporate and/or client initiatives – both internal and external – using best practices, lessons learned, and technical/analytical skills.
- Assess operational opportunities to increase service quality or efficiency within department.
- Prepare and maintain detailed project scoping documents, project plans, status reports, and issues logs in support of initiatives.
- Build and enhance positive working relationships and partnerships with Visa clients and internal stakeholders.
- Represent customer system and operational requirements to internal Visa organizations.
- Effectively manage external and internal resources to ensure planned tasks are delivered
- Proactively collaborate and coordinate cross-functionally with internal Visa resources to ensure delivery on commitments.
- Report customer project accomplishments and deliverables to management as necessary.
- Provide training and support to internal and external stakeholders, as applicable.
- Proactively identify and recommend opportunities for process improvement resulting in improved efficiency and effectiveness, and increased customer satisfaction.
This position is to be based in our Denver Office location and may not offer any relocation or sponsorship assistance at this time.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Qualifications
Basic Qualifications
- 5 or more years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
Preferred Qualifications
- 6 or more years of work experience with a Bachelor’s Degree or 4 or more years of relevant experience in Business, Finance, Computer Science, or Information Technology, or a minimum of 5-7 years’ equivalent work experience in a customer support role in software, financial or information services. 3-5 years of direct Visa experience is preferred.
- Proficiency using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, Dynamics, etc.).
- Excellent time management, organization, and planning skills are essential.
- Excellent verbal, written, presentation and interpersonal skills are required.
- Ability to comprehend and translate complex technical issues and apply to business solutions.
- Demonstrate ability to articulate complex technical terms or processes into business language.
- Able to set priorities, influence others, and manage customer expectations.
- Demonstrate success in customer relationship management.
- Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines.
- Working knowledge of client business drivers as it relates to their operations and processing services.
- Ability to work creatively with strong problem-solving skills and ability to manage multiple priorities and demands.
- Strong understanding and experience of electronic payments, transaction processing networks, issuer processing, etc.
- Proficiency with Visa DPS and Payment Account Solutions applications including PAS, PED, CED, VDM, etc.
- Seeking a team player who can have fun while delivering success against goals.
Additional Information
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is $96,100.00 to $125,000.00 USD, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.