About Us
Chorus Innovations is a fast-growing healthcare technology company with an adaptive platform as a service (PaaS) that enables the rapid development of mobile, desktop, text messaging and interactive voice applications. Chorus’ platform currently powers transformative healthcare, biomedical research and community health projects across institutions and public health agencies nationwide. We believe every community should have world-class health technology so they can thrive.
Our mission is to improve the lives of people and communities by democratizing technology development in health and research.
Job Summary
As a Senior User Experience Researcher at Chorus Innovations, you will play a crucial role in shaping the user experience of our digital health solutions. You will lead user research efforts, employing a deep understanding of human behavior, psychology, and technology to uncover valuable insights. Your expertise will guide our product design and development process, ensuring that we create intuitive, user-friendly, and impactful healthcare products that address the needs of our diverse user base.
Responsibilities
- Design, plan, and execute qualitative and quantitative user research studies to gain comprehensive insights into user behaviors, needs, and pain points.
- Identify appropriate research methods, such as interviews, surveys, usability tests, and ethnographic studies, and apply them effectively to answer critical product-related questions.
- Collaborate with cross-functional teams, including designers, product managers, engineers, and community engagement managers to integrate research findings into the product development process.
- Develop detailed user personas based on research findings to represent the diverse user groups and their distinct preferences, goals, and challenges.
- Create compelling narratives and visual representations of user personas to aid the design and development teams in empathizing with the end-users.
- Advocate for user-centered design principles throughout the product development lifecycle, ensuring that user needs are always at the forefront of decision-making.
- Analyze research data, employing both qualitative and quantitative analysis techniques, to derive actionable insights and inform product improvements.
- Translate research findings into clear and actionable recommendations, presenting them to stakeholders and driving decision-making.
- Stay up-to-date with industry trends, competitive products, and best practices in user experience research and design within the healthcare technology sector.
- Conduct competitive analyses to identify strengths and weaknesses of competing products and identify areas for differentiation.
- Provide guidance and mentorship to junior researchers and team members, fostering a culture of continuous learning and professional growth.
- Collaborate with other research and design teams to share knowledge, methodologies, and insights to foster a collaborative and innovative work environment.
Requirements
- Preferred but not required: Bachelor’s or Master’s degree in Human-Computer Interaction (HCI), Psychology, User Experience Design, or a related field.
- Proven experience (5+ years) leading user experience research initiatives for digital products, ideally within the healthcare, medical, or consumer technology domain.
- Strong expertise in various user research tools and methods, including usability testing, interviews, surveys, and analytics tools.
- Proficient in data analysis and visualization techniques to derive meaningful insights.
- Excellent communication and presentation skills, with the ability to articulate complex research findings to both technical and non-technical stakeholders.
- Knowledge of user-centered design principles and their application in the development of intuitive user interfaces.
- Familiarity with agile product development methodologies preferred.
- Passion for staying updated with the latest industry trends, technologies, and best practices in user experience research and design.
- A collaborative, proactive, and adaptable mindset, able to thrive in a fast-paced startup environment.
Why You’ll Love Working with Us
- Truly mission-driven company – be part of a team that is helping to improve people’s lives by democratizing technology development in health!
- Full medical, dental, vision and life insurance benefits
- 401K plan
- Company stock options
- Unlimited paid vacation
- Performance bonuses
- Company support for career and skill development
- Fun company events and outings
Chorus Innovations values diversity as a core principle of the work we do and the communities we serve. We are committed to equal employment opportunity, and we do not discriminate on the basis of race, color, religious creed, citizenship, marital status, age, national origin, ancestry, physical or mental disability, medical condition, genetic information, sex, sexual orientation, military and veteran status, gender, gender identity, gender expression, or any other protected characteristic.
Pay and Benefits
At Chorus, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The compensation range for this role is between $135,000 and $175,000, and your base pay will depend on your skills, qualifications, and experience.