Care Synergy has an immediate opening for a Technical Support Analyst I.
Location: Denver, CO
Status: Full-time
Schedule: Monday-Friday, 8-5
Pay Range: $24.32 – $30.28 per hour
Supplemental Pay: Based on position, schedule and/or availability: Overtime
Mileage and Expense Reimbursement: Sixty-two and a half cents per mile – one of the highest in the industry!
CULTURE, BENEFITS AND PERKS:
- We value diversity, equity and inclusion and know it matters for our team members and our patients. We provide welcoming, supportive and inclusive care to our patients and a work environment where all team members feel respected and valued.
- We support a culture of work-life balance and provide team members with two, free, confidential and robust benefit programs designed to provide solutions to the logistical and financial problems that arise in life.
- Low healthcare premiums: no increases in five out of the last seven years, including 2023
- Employer pays over 90% of employee medical premium in some plans
- Health Savings Account (HSA) with significant Employer Funding: Single $1,000, Family $2,000
- Healthcare Benefits are effective on the 1st of the month following date of hire
- Extensive Paid Time Off (PTO/Vacation Pay/Sick Leave) and EIB (Extended Illness Bank): accrued
- Seven Paid Holidays with an additional Floating Holiday
- 403(b) Retirement Plan with Employer Match: 50% match up to 8% of total compensation
- Company-Paid Life and AD&D Insurance
- Career & Logo wear
- Company-Paid Costco Membership
- Education Reimbursement Program
- Clinical Career Ladders
- Certification Pay
- Generous Discover-a-Star Team Member Referral Program
- Robust Team Member Service Awards
- Early Wage Access
- Legal and Identity Protection
REWARDING WORK YOU WILL DO:
The Technical Support Analyst I position is primarily responsible for assisting employees with issues related to IT and tracking tickets within the help desk software. Inquiries may include troubleshooting user access issues, software questions, hardware issues, replace/install hardware, build/rebuild computers for distribution, and administrative tasks such as adding/deleting users from network & voice mail. Telephony support includes setting up new extensions, moving extensions and troubleshooting phone issues. When appropriate, contact vendors for support. Activate and distribute cell phones and other individual equipment. Train new users on how to use laptops and tablets, downloading after hour’s reports, encrypting files, etc. Additionally, this position will assist in the day-to-day management of all servers and network & telephone components. Management of this equipment consists of assisting with or performing operating system and software upgrades and making necessary adjustments to improve system performance. Also included is monitoring and logging system performance.
- Answers help desk calls, enters calls into help desk tracking software, going out on calls.
- Provides support, maintenance and troubleshooting for servers, laptops, workstations, printers, peripheral equipment and software. Loads software and applies software fixes and updates.
- Supplies telephony and WAN/LAN system configuration and maintenance.
- Provides end user training (one on one, and occasionally in small groups).
- Manages communication devices.
- Monitors and logs system performance across all platforms.
- Provides administrative functions such as adding new users and modifying distribution lists.
- Maintains policy and procedure documentation.
- Maintains on-call after hours ranging from every other week to one week per month as need arises.
WHAT WE ARE GOING TO LOVE ABOUT YOU:
- Minimum Education: High School Diploma
- Minimum Experience: One (1) year Help Desk experience
PHYSICAL REQUIREMENTS: Ability to lift/carry a minimum of 30 lbs.
If you need assistance completing the electronic application please contact our Talent Acquisition team via email at cs-recruitment@caresynergynetwork.org. You may also call the Human Resources Department at (303) 228-5647. Applications can be completed in-person at any one of our affiliate office locations.
The Organization does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, gender identity, pregnancy, national origin, age, disability, creed, ancestry, genetic information, marital status, sexual orientation/identity, transgender status, military or veteran status, or any other characteristic protected by federal, state, or local law. This prohibition includes unlawful harassment based on any of these protected classifications.