About Us
The Ohio Department of Aging (ODA) a cabinet-level agency within the executive branch of the Ohio state government. The director of ODA is a member of the Governor’s cabinet, serving as principal advisor and advocate for 2.8 million older adults and their families. Through services, supports, and activities that cover a wide spectrum of issues, ODA strives to achieve its mission to foster sound public policy, research, and initiatives that benefit older Ohioans.
ODA is the federally designated agency responsible for developing and administering multi-year state plans that advocate for, and provide assistance to, older Ohioans and their families. In addition to the centralized functions, the agency designates and contracts with community providers and a network of 12 Area Agencies on Aging, who manage a wide array of federal and state-funded supportive services. These services assist older adults to live as independently as possible; promote healthy aging and active community involvement; and support family members in their vital care giving role.
To promote the agency’s vision of Ohio – the best place to age in the nation, ODA actively collaborates with consumers, stakeholders from key associations, government, and the public. The independent Office of the State Long-Term Care Ombudsman and the Board of Executives of Long-Term Services and Supports are also located within ODA.
Our core values are:
- Promote Independence- Provide resources that foster independence and autonomy throughout the lifespan.
- Empower Communities- Deliver sustainable, relevant solutions that empower communities to act within the best interest of their elders.
- Challenge Ageism- Promote new perspectives of aging that challenge the traditional declinist narrative.
- Advocate for Excellence- Advocate with and for Ohio’s elders to ensure their voices are heard and their needs are met.
- Engage in Innovation- Engage the aging network by staying innovative, flexible, and attentive to the evolving needs of our partners and stakeholders.
To learn more about the Ohio Department of Aging and our programs visit our website .
About the Division
The Division for Community Living (DCL) develops and manages a comprehensive and coordinated system of community services for seniors and individuals with disabilities. Their pre-admission review and long-term care consultation program facilitates consumer access to available options. Staff develops and furnishes operational oversight of services and programs funded through home and community-based services (HCBS) as well as through state funds and grants. Some of these programs include PASSPORT, the Assisted Living Waiver program, and Program for All-Inclusive Care for the Elderly (PACE).
About the Role
Further your career with an agency that values advocacy, collaboration, and purpose.ODA is looking for a talented individual to serve asa Provider RelationsCustomer Service Assistant. This role will provide support and assistance to providers who serve older Ohioans and the Aging Network.This is a hybrid eligible position with manager approval; up to three days from home with two days in the Columbus office.
Key functions ofthis position include but are not limited to:
- Answer inquiries from current and potential internal and external customers
- Provide assistance in completing provider applications
- Indexing incoming documents
- Handles routine administrative duties
For more in-depth job duties, please click here to view the position description.
About You
Our ideal candidate will possess the following knowledge and experience:
- Public relations
- Office practices
- Word processing
Experience with Agency Policies and Procedures, Government Structure and Process, and/or Public Relations is valued.
Ability to:
- Provide effective customer service
- Take initiative & implement innovative ideas
- Be accountable for one’s actions or inactions
- Embrace diversity, equity, inclusion, and accessibility
- Seek continuous educational opportunities
Qualifications
9 mos. trg. or 9 mos. exp. in office practices & procedures; 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people; 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing; 9 mos. trg. or 9 mos. exp. in operation of personal computer.
-Or equivalent of Minimum Qualifications for Employment noted above.