Job Description
Starting Pay: $13
JOB SUMMARY
It is the primary responsibility of the Barista to courteously greet all guests and perform cashier transactions accurately and according to the Company policy.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Entering all food orders in system
- Settle all customer checks in the system accurately
- Properly complete all cash or credit transactions as necessary
- Ensure an excellent customer service atmosphere for all guests
- Thorough knowledge of menu items, ingredients, prices and the ability to describe all specials, beverage and food items on the menu.
- Assist other staff as necessary to insure pleasant guest experience
- Provide all guests with a copy of their receipt
- Perform necessary side work and maintain a clean and orderly work space
- Complete pick up orders by using the proper procedure
- Follow departmental rules to ensure safety, cleanliness, sanitation and customer satisfaction
- Always thank guests for their patronage and invite them back
- Maintain proper uniform attire which includes proper name tags, ID
- Perform assembly and service of food and drink items
- Properly brew and mix coffee drinks
- Handle all food items according to sanitation guidelines
- Package “TO-GO” items with all necessary service ware and condiments
- Perform any additional duty which the management deems necessary to insure smooth operation and maximize good customer experience
KNOWLEDGE, SKILLS & ABILITIES
- Strong verbal communication skills.
- Experience using basic cleaning supplies (broom, dust pan, spray bottle & towel).
- Ability to smile, make eye contact and communicate easily with the public
- Clearly communicate verbally and by telephone and/or beeper
- Regular and dependable attendance
- Positive attitude and ability to be courteous during demanding times
- Understand and comply with all company and departmental rules, regulations, policies and procedures
- Skill in establishing and maintaining effective working relationships with co workers
- The ability to read, write and speak the English language
- Maintain a professional, neat and well-groomed appearance, adhering to Hotel standards
- Work varied shifts, including weekends and holidays
PHYSICAL DEMANDS & WORK ENVIRONMENT
- Ability to stand for long periods of time.
- Work is performed in an area which may be unusually noisy and crowded.
- Mobility to include bending, reaching, prolonged standing and walking, accessing and lifting items from floor level to six feet high
- Normal sense of smell, touch, sound and vision range
- Eye/hand coordination and manual dexterity as well as the ability to distinguish letters, symbols and currency
- Repetitive lifting of up to 15 lbs.
- Frequent pushing, pulling, bending and walking.
- Work area is subject to variable temperatures.
- May be subject to smoking environment and moderate noise.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation