IT System Administration – Journey

Salary: $65,988.00 – $107,676.00 Annually

Location : Thurston County – Tumwater, WA

Job Type: Full Time – Permanent

Job Number: 2023-06577

Department: Dept. of Corrections

Division: ODS – IT

Opening Date: 05/18/2023

Closing Date: 6/19/2023 10:00 AM Pacific

Salary Information: The high end of the salary range, Step M is typically a longevity step

Description

IT System Administration – Journey

Full Time | Permanent

Location: Tumwater, WA

Salary Range: $65,988 – $107,676 Annually

Are you well versed in Microsoft Dynamic 365, analyzing engineering and designing software systems and performing high risk, mission critical software maintenance? If so, the Washington State Department of Corrections may have your next career move! We are searching for a detail oriented and customer focused individual to join our Information Technology (IT) team as an IT System Administration – Journey! In this role, your goal will be to provide support, manages vendor relationships/contracts, and provides upgrades for several major enterprise applications used to run the Department of Corrections, Correctional Industries.

The Application Support Group provides System Administration for the agency’s mission critical vendor applications by implementing upgrades, monitoring, and testing these enterprise systems ensuring availability of DOC business operations. In addition, you will collaborate with the Microsoft Dynamics 365 system administrator, ensuring effective implementation, standardization, and troubleshooting of all matters relating to the Dynamics 365 application suite, including Great Plains (GP).

A large piece of responsibility added to your day will be for the system administration, configuration data management and the development and maintenance of business solutions, and hardware related to Microsoft Dynamics 365. If you are excited about the potential of working with additional technical staff on the Microsoft Dynamics 365 application deployment and management, we encourage you to apply!

A completed application packet will include:

• A detailed resume
• A cover letter regarding your interest for this position with our agency
• Three professional references

In order to expand the candidate pool, this position may be filled with by a candidate meeting the IT System Administration – Entry qualifications, with a one year in training plan, to the goal class of IT System Administration – Journey. To learn more about the in-training plan and the qualifications of the IT System Administration – Entry, please see the qualifications section of this recruitment.

Duties

We are looking for teammates who share our vision of public service, committed to an equitable and inclusive culture that fosters and inspires excellence, while promoting innovation, engagement, and safety, leading to better outcomes for our incarcerated population, our agency, and our community.

As an IT System Administration – Journey, some of your duties will include:

• Providing multi-tiered maintenance and operational and technical support of Correctional Industries Information Technology (IT) systems (applications, servers, and workstations for both staff and incarcerated individuals) which could include:
  1. Basic to complex Active Directory (AD) administration on the OSN
  2. Managing and reviewing security logs and table permissions framework
  3. Performing MS Dynamics 365 compliance center configuration, administration, and maintenance
• Providing Coordination and Key Operational Solutions for the Microsoft Dynamics Systems across multiple agency locations including:
  1. Actively seeking to understand operational challenges and work closely with system users and IT staff to develop, test, train and support functional solutions for improvement
  2. Troubleshooting and communicating design problems with vendors on computer code issues and recommends enhancements
• Other Duties as Assigned

Qualifications

What we need (required qualifications):

• Bachelor’s degree in computer science or related field from an accredited institution whose accreditation is recognized by the U.S. Department of Education or the Council for Higher Education (CHEA), or foreign equivalent

OR

• Four (4) years of Information Technology experience, achieved in the last five (5) years, such as consulting, analyzing, scripting, installing and/or maintaining computer software applications and workstations hardware or network infrastructure equipment**
• Two (2) years of technical work experience administering Microsoft Windows Server v2016 or greater (preferably in a virtual environment) (This experience can be achieved concurrently with the four (4) year requirement above).
• Two (2) years of experience in the operation and maintenance of any of the listed technologies in a Microsoft Windows network environment (e.g., network devices (router/switch), network data storage, virtual devices, client/server, .NET, Java applications and web architectures.)
  **This experienced may be gained concurrently

What will make your application stand out (preferred qualifications):

• MSC, MCSA or MCSE certification
• CompTIA A+ or Network+ certification

This position may be filled with by a candidate meeting the IT System Administration – Entry qualifications, with a one year in training plan, to the goal class of IT System Administration – Journey.

IT System Administration – Entry Salary: $65,988 – $88,788 Annually

In Training Qualifications:

• Bachelor’s degree in Computer Science, Business Administration, Public Administration, or closely related field.

AND

• Two years of professional experience in any of the following areas: analyzing systems and data, consulting and providing customer, end user or technical support for enterprise applications, system administration, server administration, documenting technical and functional requirements, software specifications and system diagrams. **This requirement can be run concurrently with the degree requirements.

OR

• Five years of experience may be substituted for education in any of the following areas: analyzing systems and data, consulting and providing customer, end user or technical support for enterprise applications, leading customers in elicitation and management of requirements, system administration, server administration, documenting technical and functional requirements, software specifications and system diagrams.

In collaboration with the Microsoft Dynamics 365 System Administrators, this position ensures effective implementation, standardization, and troubleshooting of all matters relating to the Dynamics application suite, specifically Great Plains (GP), and Microsoft Dynamics 365 in support of the Department’s Correctional Industries (CI) mission. The position is specifically responsible for system administration, configuration data management and the development and maintenance of business solutions related to Microsoft Dynamics GP. This position also serves as a resource to other technical staff on the Microsoft Dynamics 365 application deployment and management, and the decommissioning of Microsoft Great Plains.

Incumbent’s “In-Training” position will:

Upon completion of System Administration Entry Level – System Administration Journey in-training plan advance to System Administration Journey provided the incumbent has satisfied all the training requirements, can demonstrate the required skills and competence, and have met the required qualifications in the twelve-month training time frame.

Training will consist of:

• On-the-job training:
  1. Understanding the mission and vision of Washington State Department of Corrections and Correctional Industries. Learn about different divisions and business processes implemented in DOC.
  2. Total understanding with the Application Development, Change Management, Release Management, and System Administration methodology utilized in DOC.
  3. Learn and demonstrate the knowledge to support the Microsoft Dynamics 365 Application suite by providing multi-tiered maintenance, testing, and operational support.
  4. Learn and demonstrate system support for relative systems of Correctional Industries stakeholders.
  5. Learn and demonstrate the knowledge and ability to use Microsoft Azure Dev Ops.
  6. Acquire and demonstrate the knowledge to provide project coordination and key operational solutions for the Microsoft Dynamics 365 suite across multiple agency locations using DOC standards and release processes.
• Classroom instruction / Computer / Video instruction:
  1. Utilizing training/webinars to gain knowledge and skills through organizations such as Lynda.com. and Microsoft. Participate in DOC funded training as available.
  2. Acquire and practice the knowledge to capture User Requirements, Business Processes and Project Management skills.
  3. Acquire and practice the knowledge to understand the functions and system attributes of Microsoft Dynamics 365.
• Written, oral, and/or practical examination at three month intervals to evaluate progress.
  1. Demonstrate the knowledge and proficiency with Microsoft Dynamics 365.
  2. Demonstrate the knowledge to elicit and document System Requirements.
  3. Demonstrate the knowledge to capture and document business processes utilized by DOC CI staff
  4. Demonstrate the knowledge to develop and manage large tasks and projects using the DOC standard release process.
  5. Demonstrate the knowledge and ability to use Microsoft Azure Dev Ops.
  6. Demonstrate the knowledge to complete assigned Incidents, Service Requests, and Problems through the DOC Change Management Service Application.
• Competencies acquired by the employee and methods used to determine success of the incumbent.
  1. Obtain approval and coordinate “In-Training” activities with the CIO and appropriate Human Resources personnel.
  2. Supervisor will monitor training progress every step of the way throughout the training period.
  3. Supervisor review and sign off tasks every three months to ensure that all tasks have been accomplished in accordance with the training plan outline.
• Competencies:
  1. Assists with analyzing, engineering, designing and development of software systems.
  2. Assists with capacity planning, application performance evaluation and tuning of high risk, high impact mission critical services and applications.
  3. Possess necessary skills to communicate in both business and technical terms to technical staff, customers, and management.
  4. Performs support and maintenance of existing high risk, high impact mission critical software systems.
  5. Possesses strong problem solving skills and show good judgement.
  6. Displays a behavior that shows their acceptance of cultural differences and embracing diversity.

The competencies will be measured through observation, scheduled meetings, completed work products, completed and in-process training, customer interviews, input from other IT and ASG team members.

When the progress reviews indicate the employee has met the training requirements, the twelve-month training time frame, and the supervisor has submitted to HR of completion, the employee will automatically advance to the IT System Administration – Journey level.

Supplemental Information

Vision: Working together for safer communities.

Mission: Improving public safety by positively changing lives.

Our Commitment: To operate a safe and humane corrections system and partner with others to transform lives for a better Washington.

DOC is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity, gender expression, age, honorably discharged veteran, veteran status, genetic information, or the presence of any sensory, mental or physical disability or the use of a trained guide dog or service animal by a person with a disability.

IMPORTANT NOTES:

• Please include a minimum of three (3) professional references with your application. A professional reference is defined as an individual who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies. If you do not have any or sufficient professional references, please include non-related professionals, such as educators or other professional associates.
  **Please note: Phone number AND email address are required for all professional references.
• A background check including criminal record history will be conducted prior to a new hire. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
• Employees may work directly with or near incarcerated individuals in a potentially hazardous setting. Please consider this when deciding whether to apply.
• We are committed to maintaining a drug and alcohol-free work environment, and our employees are expected to comply with all state and federal laws. A pre-employment drug test may be administered as part of the selection process, and applicants who test positive for any controlled substances, will be disqualified from consideration.
• Oleoresin Capsicum (OC) is an aerosol pepper spray made available as a means of self-defense and/or de-escalation. Applicants with sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
• Animal care projects are a common component of most Washington State prisons, including dog and cat programs. Applicants with animal sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
• Tuberculosis (TB) is a priority health issue for DOC employees. The successful candidate may be required to provide valid proof of a baseline TB skin test within 60 days from the date of hire. When positive tests result, further information, testing and treatment will also be required. Employment is not contingent upon test results.

Telework Details

This position may be allocated for telework. Work may be performed from your home or another offsite location within the state of Washington using a reliable internet or cellular hotspot service at that time. Employees are expected to perform assigned duties in a safe manner, to take proper care all state-issued equipment, and maintain confidentiality of all information in possession while working offsite. Employees will be required to commute to a Department of Corrections facility or field office as business requires, to potentially include components of the onboarding process. Some offices will have a “drop in” area available, however, a dedicated workspace within a DOC facility will not be provided.

What We Offer:

As an employee of the Department of Corrections, your work-life integration is a priority. Washington State employees are offered one of the most inclusive and competitive benefits packages in the nation. Besides comprehensive family insurance for medical, dental, and vision, these perks also may include:

• Remote/telework/flexible schedules (depending on position)
• Up to 25 paid vacations days a year
• 8 hours of paid sick leave per month
• 12 paid holidays a year
• Generous retirement plan
• Flex Spending Accounts
• Dependent Care Assistance
• Deferred Compensation and so much more!

For questions about this recruitment, or to request reasonable accommodation in the application process, please email mackenzie.conley@doc1.wa.gov or call us at 509-630-9160. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6388.

More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That’s why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees’ Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems’ web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave
Most employees whose family member or household member dies, are entitled to three (3) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave
Leave Sharing

Family and Medical Leave Act (FMLA)
Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 12-31-2022

01

Are you a current DOC employee?

• Yes
• No

02

Please indicate your highest level of education:

• High school diploma or equivalent
• Associates degree
• Bachelor’s degree in computer science or related field from an accredited institution whose accreditation is recognized by the U.S. Department of Education or the Council for Higher Education (CHEA), or foreign equivalent
• Masters degree or higher

03

Within the last five years, how many years of Information Technology experience, such as consulting, analyzing, scripting, installing and/or maintaining computer software applications and workstations hardware or network infrastructure equipment do you possess?

• I have one year or less of this experience
• I have two to three years of this experience
• I have four or more years of this experience

04

Please indicate all knowledge, skills and/or abilities in which you have experience with:

• Analyzing systems and data
• Consulting and providing customer, end user or technical support for enterprise applications
• System administration
• Server administration
• Documenting technical and functional requirements
• Software specifications and system diagrams
• I do not have experience with any of the above knowledge, skills and/or abilities

05

If you indicated having experience with the above knowledge, skills and/or abilities, how many years of experience do you possess?

• I do not have experience with any of the above knowledge, skills and/or abilities
• I have one year of experience
• I have two to four years of experience
• I have five or more years of experience

06

How many years of technical work experience administering Microsoft Windows Server v2016 or greater do you possess?

• I do not have this experience
• I have one year of this experience
• I have two or more years of this experience

07

How many years of experience in the operation and maintenance of any of the listed technologies in a Microsoft Windows network environment (e.g., network devices (router/switch), network data storage, virtual devices, client/server, .NET, Java applications and web architectures) do you possess?

• I do not have this experience
• I have one year of this experience
• I have two or more years of this experience

08

Do you possess an MSC, MCSA or MCSE certification?

• Yes
• No

09

Do you possess a CompTIA A+ or Network+ certification?

• Yes
• No

Required Question