Salary : $48,214.40 – $61,547.20 Annually
Location : San Luis Obispo, CA
Job Type: Permanent – Hourly
Job Number: 0523PM-300177-01
Department: Health Agency
Division: Health Agency – IT
Opening Date: 05/22/2023
Closing Date: 6/5/2023 11:59 PM Pacific
About the Position
Health Agency IT is currently recruiting for an IT Technician to support their service desk.
Under supervision, incumbents perform technical-level duties in the support and maintenance of computer hardware, software and peripherals to meet business needs. Duties are typically limited to restoring equipment and/or applications back to their previous state, using prescribed solutions. May install and configure commercial off-the-shelf (COTS) and internal applications; replace, keyboards, cables and monitors, and perform other related duties as assigned.
Typical Tasks and Representative Duties
- Provides initial contact and support to users; verifies the location of the problem; elicits information from end user on the nature of the issue; resolves issue or refers to higher level staff member when necessary.
- Receives reviews and/or logs requests from end users regarding computer hardware, software and/or peripheral equipment problems; writes and tracks trouble tickets/work orders.
- Monitors the network consoles; prioritizes, schedules, and dispatches field calls; monitors network security in close coordination with Information Technology staff.
- Performs workstation troubleshooting; performs configurations of new desktop images; installs, upgrades and maintains computer workstation hardware, peripherals and associated software; manages and executes installation upgrades and system patches.
- Creates user IDs, modifies user profiles, re-sets passwords and performs regular file maintenance; sets up basic user access permissions consistent with County policies and procedures; documents all changes and revisions.
- Provides one-on-one training pertaining to the use of standard applications, equipment, and/or systems, including audio/video equipment, telecommunication equipment and systems; personal computers, lap top computers, and general office software.
- Performs basic installation, operation and maintenance of computers and peripheral equipment; tests and sets up basic hardware and software configurations; performs basic maintenance and repair on system components connects computers to printers, scanners, PDA’s and other peripheral equipment; loads software.
- Schedules and runs jobs and standard reports; performs routine system backups, upgrades and/or other hardware/software support activities;
- May provide technical and functional support to vendors and/or contract staff during the implementation of hardware and software upgrades, patches, security and backup/recovery processes.
- Administers and maintains County standards for system hardware and software; documents system related processes.
- Builds and maintains positive working relationships with co-workers, other County employees, vendors, and the public using principles of good customer service.
- May provide after-hours technology support as assigned.
for a complete job description.
This recruitment may be used to fill future permanent, substitute, limited term, and temporary positions, both full-time and part-time throughout the County.
The Ideal Candidate
Knowledge of:
- Basic computer hardware and software, operating systems, workflow processes, direct access techniques and remote processing.
- Basic operational characteristics of local and wide area network systems
- Basic operational characteristics of communication systems, equipment and devices.
- Basic methods and techniques of testing, troubleshooting, problem solving, and maintenance of desktop computer, network, and communication system hardware and software.
- Tools used in the maintenance, testing, troubleshooting, and installation of personal computers, communications equipment, network components, and peripheral equipment.
- Principles and practices of effective customer service.
- Safe work practices when working with electronic equipment.
- Operations, services, concepts, terms and activities common to a comprehensive, state of-the-art information technology program.
- Principles of records and database management.
Ability to:
- Learn the operations and functions of the assigned business unit.
- Learn to analyze problems with software, hardware, communications and operating systems; identify and locate the source of the problem; diagnosis problem and develop logical, reliable solutions; and initiate corrective actions.
- Learn to install, maintain, repair and modify a variety of computer equipment, software, communications and electronic equipment and systems.
- Learn to write procedures and documentation for problems, solutions, and standards.
- Track service requests and trouble reports and ensure problems are resolved.
- Communicate clearly and concisely, both orally and in writing.
- Communicate technical issues to individuals with varying degrees of information technology knowledge.
- Establish and maintain effective working relationships with those encountered during the course of work.
- Learn to organize and manage multiple priorities and perform a variety of work assignments.
- Work independently and as a cooperative, contributing member of a team.
- Provide on-call service during off hours, evenings, weekends and holidays.
Minimum Qualifications
A combination of education, training and experience which provide the required knowledge, skills and abilities listed. Typically, this would include:
Either A: Equivalent to the completion of an Associate Degree with major coursework in computer science, information technology, or a related field. OR B: Certificate in Information Technology (CIT) or equivalent AND one year of experience involving the applications and operations of computer equipment.
How to Apply
Applications, including answers to supplemental questions, must be submitted online by the final filing date.
An initial application review will be conducted. Candidates who meet the minimum qualifications and are best qualified will be invited to participate in selection activities which may include online assessments, performance exams, written exams, and interviews.
Final candidates will be required to have an in-depth background review performed before proceeding in the process. Please note that references will not be contacted until the end of the process.
If you have questions or would like to discuss the opportunity further, please contact Human Resources at hr@co.slo.ca.us. Confidential inquiries are welcomed.
For further information regarding the County of San Luis Obispo, visit our website at
Reasonable Accommodation Notice
Federal law requires employers to provide reasonable accommodation to individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Please call 805-781-5959 for assistance or e-mail hr@co.slo.ca.us for more information.
Veteran’s Preference Points
If you are applying for employment with the County of San Luis Obispo and you served in the United States Armed Forces, you may be eligible for veteran’s preference points as part of the recruitment process. Some dependents and survivors of eligible veterans may also be eligible for preference points. for more information and to learn how to apply for this benefit. Please note that Veteran’s credits must be on file with the County of San Luis Obispo Veterans Services Office prior to the recruitment closing date indicated on the job announcement.
Equal Employment Opportunity
The County is an equal opportunity employer. Objectives are directed toward assuring equal opportunity in selection / promotion, pay, and job assignments. Recruitment and selection procedures have been established to ensure non-discrimination on the basis of political or religious opinions or affiliations, age, sex, race, color, national origin, marital status, disability, sexual orientation or other non-merit factors. In addition, the County complies with the provisions of the Americans with Disabilities Act in hiring and retaining employees. For more information contact the Human Resources Department at (805)781-5959.
Make a Difference
Employees of the County of San Luis Obispo are public servants who impact the lives of our community every day. From supporting efforts to reduce homelessness, keeping our drinking water clean, or serving the families in need in the community, County employees make a difference.
Compensation and Benefits
Your annual salary is supplemented by a generous benefit package.
For additional information regarding the benefits listed that may be available to you, visit the associated .
Some benefits include:
– Medical (PPO, EPO), Dental (HMO, PPO) and Vision Insurance
– Cafeteria (County contribution to pay for insurance premiums)
– Free visits to the employee health clinic
– Mental Health resources/benefits
– Voluntary insurance plans (life insurance, disability, critical illness and many more)
– A lifelong retirement benefit through the San Luis Obispo County Pension Trust
– Optional deferred compensation Plan with up to $500 per year match
– Tax savings accounts (medical and dependent care)
– Paid personal, sick and vacation days
– 12 paid holidays
– Employee Assistance Program
– Education and Wellness Allowance
– Post Employment Health Plan
– Family Friendly workplace policies
– Flexible work schedule options
-Rideshare commuter benefits
The County of San Luis Obispo has been recognized as a Diamond Level Family Friendly Workplace by San Luis Obispo Chamber of Commerce. We support our employees through: childcare assistance, flexible scheduling practices, paid and unpaid leave, comprehensive health benefits, flexible spending accounts, and employee assistance programs.
Learning and Development
The County prioritizes your learning, personal and professional development, and career growth. Employees have access to over 1500 on-demand courses, instructor led courses, and job-specific trainings.
Employees can take courses to upskill to make themselves more competitive for promotional opportunities and further their career growth. Examples of courses include:
– Emotional Intelligence
– Supervisor/Manager academies
– Microsoft Suite courses
– Defensive Driving
– Financial management
– Retirement preparedness
– Teambuilding
– Written Communication
– Conflict Management
– Clifton StrengthsFinder and DISC
– Job specific conferences/trainings
Student Loan Forgiveness
Did you know that if you are employed by a government agency you may be eligible for the Public Service Loan Forgiveness (PSLF) program
County employees also have access to GotZoom, a program that offers tools and support to navigate your federal student loans.
Homebuyer assistance program
Employees have access to the “Assist-to-Own” program sponsored by to get a loan for the down payment.
01
Do you possess an Associates Degree with major coursework in computer science, information technology, or a related field. OR B: Certificate in Information Technology (CIT) or equivalent AND one year of experience involving the applications and operations of computer equipment?
- Yes
- No
Required Question