IT Supervisor

Salary: $83,165.42 – $117,022.62 Annually

Location : City of Las Vegas, NV

Job Type: Full-Time

Job Number: 23MAY80134-O

Department: Department of Innovation and Technology

Division: IT – Application Services

Opening Date: 05/24/2023

Closing Date: 6/7/2023 11:59 PM Pacific

Bargaining Unit: SCEA

About the Position

Career Opportunity:

The City of Las Vegas invites applicants for IT Supervisor. This position supervises, coordinates, assigns and reviews the work of assigned staff and facilitates assigned projects within a specialized area of Information Technologies; participates in accomplishing assigned projects; provides administrative and technical support to the assigned manager and the Director, Information Technologies; and performs a variety of technical tasks related to assigned area of responsibility.

Supervision Received and Exercised

Receives direction from the assigned Innovation and Technology (IT) Section Manager or higher level management.

Acts as a formal supervisor, exercising direct supervision, including selecting new employees, monitoring and formally evaluating employee performance, and participating in the discipline and termination of employees.

TYPE OF EXAMINATION: A civil service examination will be conducted in accordance with the Civil Service Rules of the city of Las Vegas. The supplemental questions are the examination. Falsification of information may result in disqualification from a recruitment or removal from a City position. Additional information will not be accepted after the closing date. The supplemental questions are weighted 100% for placement on an eligible list and must be worked on individually by the applicant only. The supplemental questions of all qualified applicants will be reviewed for placement on an eligible list

SELECTION PROCESS: The selection process will include a review of all applications with only the most qualified participating in an interview. Final candidate selection will include hiring interview (if applicable). Any individual offered employment will be required to pass a pre-employment drug test and complete background check. Some positions may require preliminary background checks.
EXAMPLE OF DUTIES

Essential Functions:

1. Participates in the planning, development, and design of technology solutions for city use. Supervises and participates in the work of the assigned technology division or section, and serves as a subject matter expert for the assigned work unit.
2. Acts as first line supervisor for designated staff within a department, including assisting with interviewing and selecting of job applicants, training, overseeing work, and establishing and evaluating appropriate performance standards in accordance with department objectives.
3. Ensures employees adhere to established work methods, techniques and schedules, and comply with applicable city and department policies, procedures, standards and specifications; reviews needs with appropriate management staff; allocates resources accordingly.
4. Serves as a liaison between technical and non-technical staff to ensure accurate communication and resolve problems.
5. Ensures that a standard methodology is used for all technology projects and initiatives affecting area of responsibility.
6. Reviews section operating procedures to ensure effectiveness and efficiency; recommends and implements changes as necessary or directed.
7. With other IT groups, plans, coordinates and monitors office automation projects and operations.
8. Works effectively with city suppliers and contractors; oversees the development and administration of applicable contracts.
9. Selects assigned staff and ensures effective morale, productivity and discipline; plans, organizes, administers, reviews and evaluates the activities of staff directly; provides for staff training and professional development; interprets City policies and procedures for staff; works with employees to develop short and long term goals, monitors accomplishments, establishes performance requirements and personal development targets and provides coaching for performance improvement and development.
10. Establishes schedules and methods for providing technology service delivery; identifies resource needs; reviews needs with appropriate management staff; allocates resources accordingly.
11. Participates in the preparation and administration of the section budget; submits budget recommendations; monitors expenditures.
12. Prepares analytical and statistical reports on operations and activities; conducts special projects and studies.
13. Participates in ensuring the security and confidentiality of records and data.
14. Works with other IT Supervisors to coordinate the implementation of new software and the maintenance of existing software.
15. Ensures that accurate and complete project documentation is maintained.

Marginal Functions:

1. Participates in the research of technology alternatives; makes recommendations for purchasing when applicable.
2. Attends and participates in professional group meetings; stays abreast of new trends and innovations in software development.
3. Performs related duties and responsibilities as required.

MINIMUM REQUIREMENTS

Experience:

Three years of increasingly responsible experience in one of the following areas, depending on assignment: systems and networking; desktop and servers; web development; GIS (geographic information systems); client/server or ERP business applications. One year of lead or supervisory experience.

Training:

Bachelor’s degree from an accredited college or university with major in information systems, computer science, geographic information systems, or a field closely related to the assignment.

May substitute a combination of equivalent education and related experience. The city assesses 1.5 years of fulltime experience as equivalent to one year of education.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

Principles of supervision, training and performance evaluation.

Operational characteristics, services and activities of a software development program.

Current principles and practices of software systems design in one or more of the following areas, depending on assignment: Internet, GIS (geographic information systems), client/server or ERP business applications.

Advanced principles and procedures of systems analysis, design, programming, planning and documentation and related database techniques.

Principles of software development methodologies.

Concepts, principles and design of desktop computer and server hardware and software systems.

Operation and configuration of computer systems, software and networking.

Principles of data communications over both local and wide area networks.

Uses, capabilities, characteristics and limitations of computer hardware and software systems.

Trouble-shooting, procedures and techniques for both computer hardware and software problems that lead to effective solutions.

Principles of project management.

Principles of and techniques used in various current programming languages, databases, complex software planning and programming and software documentation.

Principles and practices of budget preparation and administration.

Principles of general business management.

Pertinent federal, state and local laws, codes and regulations.

Ability to:

Read, interpret and apply technical publications, manuals and other documents.

Use initiative and independent judgment within established guidelines.

Provide and accept honest feedback to/from employees and peers.

Engage in difficult conversations.

Interpret, apply, explain and enforce applicable laws, codes, regulations, policies and procedures.

Communicate effectively with both technologically knowledgeable staff and non-technologically knowledgeable users.

Communicate clearly and concisely, both orally and in writing.

Plan, organize, prioritize and delegate assignments.

Manage multiple assignments.

Meet critical deadlines.

Establish and maintain effective working relationships with those contacted in the course of work.

Analyze problems, identifying alternative solutions, projecting consequences of proposed actions, recommending best options and implementing approved solution in support of goals.

Competencies:

In addition to Core Workforce Competencies:

Supervisor Competencies

Professionalism – Models core values by being honest, respectful and positive; continuously demonstrates the core values of the city; supervisory actions are collaborative whenever possible and intended to grow the city’s capacity at an individual, unit, division and/or department level.

Managing Performance – Takes responsibility for own and assigned employees’ performance, by setting clear goals and expectations, tracking progress against the goals, ensuring regular feedback, and addressing performance problems and issues promptly.

Decisiveness – Willingness to make difficult decisions in a timely manner.

Developing and Empowering Others – Willingness to delegate responsibility; coaching assigned employee to develop their capabilities.

Facilitating Partnerships – Builds community and partnerships both inside and outside the organization.

Forward Thinking – Anticipating the consequences of situations and decisions; taking appropriate action to be prepared for possible changes.

Providing Support – Provides the tools and creates a supportive environment that allows others to successfully complete their work.

CITY OF LAS VEGAS, NEVADA

LVCEA Compensation and Benefits – 2023

COMPENSATION

Annual Base Pay Increases

• Negotiated as part of the collective bargaining process.
• Step (Merit) Increase – typically awarded on the anniversary date of hire, up to range maximum.

BENEFITS

Uniform Allowance

• Available for some classifications.

Tool/Equipment Allowance

• Available for some classifications.

Retirement

• Benefit eligible employees participate in the Public Employees’ Retirement System of Nevada (PERS). PERS, a statewide defined benefit plan, calculates retirement benefits based on 2.25 percent (current percentage for employees hired 7/1/15 and after) for each year of service, applied to the employee’s highest consecutive 36-month average salary. PERS also requires that employees share 50 percent of the PERS contribution, which is implemented by reducing the City’s salary ranges. The highest consecutive 36-month average salary is increased commensurate with the salary range reductions required by PERS.

Deferred Compensation

• The city offers a 457(b) Plan which is a government deferred compensation plan similar to a 401(k) plan. It offers both pre-tax and after-tax savings and investment options.

Medical, Dental and Vision Insurance

• Employees are covered the first of the month following date of employment. Five medical plans, two dental and two vision plans are available. City pays 100% of employee premium + 50% of dependent premium.

Life and AD&D Insurance

• City provides $20,000 policies at no cost.
• Additional voluntary life insurance and AD&D insurance available for purchase.

Disability Insurance

• City provides a long term disability policy:
  • LTD: Employees who normally work at least 30 hours/week are eligible. Benefits begin after 90 days of disability. Payment is up to 60% of earnings, up to $11,000/month, and may not be supplemented with sick or vacation.

Tuition Reimbursement

Employee Assistance Program

ANNUAL PHYSICAL EXAMS

• Employees covered by a City health plan and their covered spouse and dependents over age 18 are eligible for a comprehensive wellness physical exam annually at no cost to them at WellTrac.

VACATION (Hours/Year)

• Year 1-2: 80 hours
• Years 3-7: 120 hours
• Years 8-10: 128 hours
• Years 11-15: 180 hours
• Year 16 and over: 200 hours
• Maximum accrual: 250 hours, if hired after 12/3/2014
• Sell-back: Up to 60 hours each year; must leave a balance of 40 hours in leave bank.

HOLIDAYS

• City provides 12 paid holidays plus a birthday holiday.

SICK LEAVE

• Sick Leave:104 hours per year
• Maximum Accrual: 420 hours, if hired after 12/03/2014
• Sick Leave Bonus:Negotiated sick leave bonus
• Payout at Separation: See contract

RETIREE HEALTH AND LIFE INSURANCE

• Available for purchase – retiree pays full cost of premiums.

NOTE: Benefits subject to change
Revised 01/2023

01

Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in DISQUALIFICATION from the selection process.Do you agree to answer each supplemental question truthfully and that your responses can be verified from information included within the application?

• I agree to answer each supplemental question truthfully and that my responses can be verified from information included within the application.

02

When answering “yes” to the below supplemental questions about experience, education, driver’s license, or certification, please be sure the information is reflected in the appropriate section of your application.

• I acknowledge and understand the above statement

03

The city of Las Vegas does not accept resumes in lieu of a completed employment application. Qualifying education and experience, including city of Las Vegas employment must be clearly documented in the Education and Work Experience sections of the employment application. DO NOT substitute a resume for your employment application or write “see attached resume” on your application.

• I understand my resume will not be accepted in lieu of a completed employment application.

04

Please disclose the discipline of your degree. Type N/A if you do not have a degree.

05

What is the highest level of education you have completed?

• None
• High School Diploma or Equivalency
• Associate’s Degree
• Bachelor’s Degree
• Master’s Degree or higher

06

Please disclose the discipline of your degree. If you do not have a degree, please type “NA”.

07

How many years of experience do you have in one of the following areas; Systems and Networking, Desktop and Servers, Web Development, GIS (Geographic Information Systems), client /server, or ERP Business applications? If you do not have this experience, please type “NA”. Responses such as “See Resume” will not be accepted.

• No Experience
• Less Than a Year of Experience
• 1 Year of Experience
• 2 Years of Experience
• 3 Years of Experience
• 4 or More Years of Experience

08

Based on your selection in question 7 please provide details regarding your experience in one of the following areas; Systems and Networking, Desktop and Servers, WebDevelopment, GIS (Geographic Information Systems), client /server, or ERP Business applicationsIf you selected “No Experience” please type “NA”. Responses such as “See Resume” will not be accepted.

09

SUPPLEMENTAL EXAMINATION: Questions 9 through 13 below are the examination for this recruitment. Your responses to the following questions will be read and scored by a Subject Matter Expert (SME). While reviewing your responses, the SME will not have access to your application/resume. Although you may have some of this information on your application, you will need to answer the questions completely. In order to give the SME the best opportunity to evaluate your responses, please make sure you read the question carefully and fully answer all the questions asked. This is your only opportunity to provide detailed information. Failure to provide full and complete answers may affect the outcome of your score and placement on the eligibility list. PLEASE DO NOT COPY AND PASTE YOUR RESUME.

• I have read, understand and will comply with the above information.

10

You open up your group’s work queue and realize that you have multiple high priority tickets that all require immediate attention. They are spread across the city and are occurring in several different business units. Explain how you would prioritize your work and communicate to your team and affected users.If you do not have this experience, please type “NA’. Responses such as “See Resume” will not be accepted.

11

You have an employee who is disappointed with a change in policy or a work assignment. On several occasions the employee is overheard making derogatory comments about you and the management team. Explain how you would handle the situation, including escalation if necessary.If you do not have this experience, please type “NA”. Responses such as “See Resume” will not be accepted.

12

Mentoring is a crucial component in a supervisor’s role. Explain a recent interaction with an employee or peer that helped them expand their skillsets or improve their opportunities for advancement.If you do not have this experience, please type “NA”. Responses such as “See Resume” will not be accepted.

13

As a Supervisor, a Department Director approaches you with a concern about one of your employees. The Director was not satisfied with the level of service that your employee provided. The Director requested that the employee in question should not perform work in their area and would like you to send another technician to service their department in the future. How would you respond to this request?If you do not have this experience, please type “NA”. Answers such as “See Resume” will not be accepted.

14

Have you encountered a situation in which your customer does not fully agree with your recommendation, but you feel that it is in their (or their department’s) best interest to consider your solution? If so, please explain the resolution and final outcome. If you do not have this experience, please type “NA”. Responses such as “See Resume” will not be accepted.

Required Question