Salary: See Position Description
Location : Greeley, CO
Job Type: Regular, Full-time
Job Number: 05003-1023
Department: Communications
Opening Date: 10/24/2023
Closing Date: 11/12/2023 11:59 PM Mountain
Description
Do you have a passion for public service? Do you thrive in a fast-paced environment? Do you have a strong desire to help your community? Do you want to work for an award winning emergency communications center?
If you answered yes to those questions, you are in the right place. We want you to join our team!
Weld County Regional Communications Center (WCRCC) is a busy emergency communications center located in Greeley, Colorado. We serve the entire Weld County community including all police, fire, and EMS agencies. Our teams spend their shifts answering 911 emergency calls, non-emergency calls and providing support to our first responders.
Supervision Received:
Supervised by Communications Supervisor
Hiring Steps:
1. Your application is reviewed by the talent acquisition team.
2. Invited to take a skills assessment and center sit-along.
3. Interviews
5. Polygraph
6. Conditional Job Offer
7. Drug Test
8. Anticipated Academy to start date January 8, 2024.
For additional information on the position please visit:
https://www.weldgov.com/Government/Departments/Public-Safety-Communications/Dispatch-Employment-Information
UPDATED PAY RATES
Dispatcher I
$27.37 – $34.62 per hour
Dispatcher II
$28.72 – $36.40 per hour
Dispatcher III
$30.19 – $38.25 per hour
Plus benefits (see benefits tab on the job posting).
As an applicant for this position, you should be aware of Senate Bill 19-085, the Equal Pay for Equal Work Act. The act requires employers to announce the pay range for job openings. This range encompasses the nine pay steps available should you receive the position and demonstrate satisfactory performance over time.
Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned. (any one position may not include all of the duties listed nor do the listed examples include all duties which may be found in positions of this class.)
Duties:
• Answering 911 and non-emergent calls for service while recording information into a computer system.
• Gathering vital information from callers to provide Emergency Medical Dispatch instructions to assist in life saving measures.
• Dispatching incidents to law, fire, and EMS personnel.
• Monitoring radio channels for responder activity.
Qualifications
MINIMUM QUALIFICATIONS
Education:
High School Diploma or equivalent.
Experience:
• Previous experience dispatching for police, fire or ambulance services desired, but not required.
• Two years customer service experience required.
• Must be at least 21 years of age.
Must possess a driver license by the employment start date and maintain a valid license for the duration of employment.
Predictable and reliable attendance for a mission critical position that operates 24/7, 365 per year.
LANGUAGE SKILLS
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively and relay information to customers who are in a state of emotional distress or under the influence.
MATHEMATICAL SKILLS
• Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
REASONING ABILITY
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Other Necessary Requirements
ADDITIONAL QUALIFICATIONS DESIRED:
• Familiarity with windows computer programs with a minimum typing speed of 40 wpm
• Familiarity with computer systems and data entry
• Spanish/English bilingual verbal skills highly desired
• Must be able to obtain and maintain Colorado certification of CCIC/NCIC operation within six months of employment
• Must be able to obtain and maintain Emergency Medical Dispatching (EMD) certification within six months of employment
• Must be able to obtain and maintain CPR certification within six months of employment
• Must pass background and polygraph
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Hearing and speech ability to communicate clearly and distinctly face- to-face as well as over the dispatching system in both emergency and non-emergency situations
• Manual dexterity ability to operate keyboard devices requiring repetitive arm/hand movements
• Vision ability to perform functions such as proofread information entered into a computer to determine accuracy and need for correction; to read reports and relay information to requesting party
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Sit for a prolonged period
• Must remain at fixed workstation for extended periods of time
• Required to work weekends, holidays, day, swing and/or late shifts with hours and days off subject to change
• Fluctuating workload – heavy volume of calls minimal demands within a short time frame and occurring with random variability
• May be required to work overtime at the direction of the Communications Supervisor
• The noise level in the work environment is usually moderate
• Workstation comprised of multiple monitors in a large room with other dispatchers
• Enclosed environment with multi-dispatch stations requiring close communication with co-workers and limited privacy
The following benefit information is for regular, full time employees. This summary is furnished as general information only and is not intended to be a full description of the benefits offered to Weld County Employees. Specific information on benefits available may be obtained from the Weld County Human Resource office at 970-400-4234.
Click to go to a Benefits information webpage.
Medical/Dental/Vision Plans
Weld County offers two medical plans through Aetna. Employees who enroll in one of the health plans must enroll in dental and vision. There are two vision plans and three dental plans to choose from. Dependents may also be enrolled. Questions regarding eligibility and premiums should be directed to Human Resources.
Life Insurance
Weld County offers employees a Basic Term Life Insurance policy in the amount of 3 times their annual salary. Eligible employees must regularly work at least 20 hours per week. The plan is provided at no cost to the employee. Employees also have the option to enroll in supplemental term policies for themselves and their dependents. Rates for those supplemental plans are based on age.
Long Term Disability Insurance
Weld County pays the premium for Long Term Disability Insurance for any regular employee that works at least 20 hours per week. The policy provides a monthly benefit of 60% of monthly base salary (maximum benefit of $8,000/month) after a 6 month waiting period.
Short Term Disability Insurance
Weld County offers a Short Term Disability plan through Cigna to any regular employee that works at least 20 hours per week. The premium is paid 100% by Weld County and the plan pays a monthly benefit of 60% of monthly base salary after the employee has been off work for 30 days and exhausted all of their own sick and vacation time.
Paid Leave
Weld County offers paid vacation, sick leave and holidays. Specific information regarding these benefits can be obtained from Human Resources.
Retirement
All full time regular employees at Weld County (except Health Department employees) participate in a mandatory defined benefit retirement plan. The employees contribute 9% of their base salary on a before tax basis to the fund. Weld County matches that amount starting with the employee’s first paycheck. Weld County employees also pay Social Security/Medicare (7.65%). In addition to the mandatory plan, employees have two optional deferred compensation plans to choose from. The 401K and the 457 plans are administered by Principal Financial.
Employees at the Weld County Department of Public Health and Environment do not participate in the Weld County Retirement plan. Instead they contribute 9.0% to the Colorado Public Employees’ Retirement Association (PERA) and only contribute to Medicare (1.45%). Health Department employees also have the option to contribute to a PERA 401K plan.
Section 125 and Flexible Spending Accounts
The Section 125 program allows employees to pay the premiums for the county’s medical, dental and vision plans with pre-tax dollars. Flexible Spending Accounts are also available for unreimbursed medical expenses and day care expenses.
Mental Health Counseling & Well-being Resources
As a Weld County Employee, you and your immediate family members, now have access to join IOME for FREE. IOME is proud to be partnered with Weld County to offer you free counseling and coaching support, a self care central, and discounted self care.
Voluntary Benefits
Employees at Weld County have the following Voluntary Benefit plans available to them through AFLAC. Aflac offers an Accident plan, Critical Illness plan and a Hospital Indemnity plan.
Recreation Center Discounts
As part of the Weld County Wellness Program, employees are given discounts at the Greeley Recreation Center, the Family Fun Plex, Johnstown Family YMCA and the Ft. Lupton Recreation Center. Active and Fit Memberships also available.
Tuition Assistance
Regular employees who work at least 20 hours per week and have been employed with Weld for 6 months may be eligible to receive tuition assistance for qualified college courses.
Benefits effective date is the first of the month after you have worked one full pay period.
Additional information on all of these benefits can be obtained through the Weld County Human Resources office.
Weld County Human Resources
P O Box 758
Greeley CO 80632
970-400-4234
01
How many years experience dispatching for police, fire or ambulance services do you possess?
- None
- Less than 1 year
- More than 1 but less than 2 years
- More than 2 but less than 3 years
- More than 3 years
02
How many years of customer service experience do you possess?
- None
- Less than 1 year
- More than 1 but less than 2 years
- More than 2 but less than 3 years
- More than 3 years
03
Can you effectivley communicate, read, and write in both English and Spanish?
- No
- Yes
04
Can you type 40 wpm (words/minute) or more?
- No
- Yes
05
Can you work variable shifts/hours/days?
- No
- Yes
06
Are you Priority Dispatch/EMD Certified?
- No
- Yes
07
Are you CPR certified?
- No
- Yes
08
Indicate your proficiency in MS Word:
- None
- Beginner
- Intermediate
- Advanced
09
Indicate your proficiency in MS Excel:
- None
- Beginner
- Intermediate
- Advanced
10
Indicate your proficiency in MS Outlook:
- None
- Beginner
- Intermediate
- Advanced
11
Do you have experience working on Computer Aided Dispatch Systems?
- No
- Yes
12
If so, please list specific ones by software or N/A if none:
13
What is your level of education?
- High School Degree/Diploma
- Some College
- Associates Degree
- Bachelors Degree
- Higher Degree
- None of the Above
14
Are you at least 21 years old?
- Yes
- No
15
This position involves shift work, you are expected to be available to work days, evening, nights, weekends and holidays. Can you meet this expectation?
- Yes
- No
16
Do you have a valid Colorado Driver’s License?
- Yes
- No
17
If you answered NO to the above question, are you able to obtain a valid Colorado Driver’sLicense upon hire?
- Yes
- No
Required Question