Why us?
Base Salary: $50,000 annually + 100% commission on new memberships
Welcome to the Oxford Club & Spa! We pride ourselves in our unparalleled service to our guests and we strive to hire experts in hospitality. Join our team of hospitality professionals. Work where you belong.
Servicing both Denver locals and The Oxford Hotel’s guests for over 27 years, we are downtown Denver’s experts in beauty and lifestyle. With a variety of affordable memberships, there is something for everyone at The Oxford Club, Spa & Salon. We provide customized beauty and wellness services, essential for positive and healthy living, to anyone who walks in our doors through the highest standard of professionalism, attention to detail, and superior customer service.
A Rewarding Experience:
- Complementary RTD EcoPass
- Medical, dental, & vision insurance
- Health savings and flexible spending accounts
- Basic Life and AD&D insurance
- Company-paid short-term disability
- Paid time off for vacation, sick time, and holidays
- Eligible to participate in the Company’s 401(k) program with employer matching
- Employee Assistance Program
- Tuition Reimbursement
- Great discounts on Hotels, Restaurants, and much more
- Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral
Job Overview
Meets and exceeds revenue goals by signing new membership accounts. Plan and manage the fitness operations to achieve member satisfaction and retention while meeting/exceeding financial goals. Position is responsible for short and long-term planning and day-to-day operations of the fitness related areas.
Responsibilities
Membership Sales:Proactively sell membership through direct sales activities in effort to meet individual sales goals. Reviews and updates membership contracts, sets up; accounts, billing information and collections with ASF. Provide monthly reports to Director of Spa and Fitness as it relates to; new members, lost members, expired memberships, revenue generated to meet budget demands.
Sales & Marketing:Implement initiatives to drive the business to increase membership revenue. Create promotions and programs to generate new members and maintain existing membership base, develop monthly class schedule, and remain current with industry fitness trends. Coordinate special events in conjunction with Director, initiate B2B relationships to generated corporate memberships, attend networking and volunteer functions, drive social media and email campaigns.
Member & Guest Experience:Ensure all members and guests have excellent customer service experiences, responsible for helping with resolution of concerns or complaints. Maintain a fun, upbeat, safe, and healthy environment for members by providing a personalized experience. Maintain strong communication with the members, guests and Director.
Education:Continue to seek out educational opportunities for self and team to keep Oxford Club on the cutting edge of industry trends and products. Set up annual CPR trainings and ensure all instructors and contractors are up to date with certifications, insurance and other requirements.
Operations/Facility:Coordinates with Director on facility maintenance, projects, work orders, and first aid maintenance throughout the facility. Responsible for locker and steam room maintenance, and first aid items.
Administration: Achieves activity goals as established by management and completes all reports and assignments in an accurate and timely fashion. Contributes to the overall sales effort during planning and strategy phases through research and knowledgeable input.
OTHER RESPONSIBILITIES
Performs other duties as assigned or deemed necessary by management.
Qualifications
Competencies
Strategic Skills
Skilled in all facets of our business or specific area of specialty. Highly capable with current practices and processes and looks ahead at opportunities to utilize new products, consumer trends, changes in the marketplace, and technology edge. Has natural instincts and insight for finding the best solution to unclear situations, issues and problems. Reflects on their experience to determine numerous future possibilities and outcomes. Can see how the details fit into the big picture. Is a highly capable and resourceful problem solver. Manages the creative process within the business or department to develop unique solutions. Leverages creative solutions in the organization resulting in competitive advantages. Makes great decisions.
Courage
Readily leads when challenges arise and is invigorated by tough situations. Will take an unpopular stand when needed. Formulates and communicates clear work plans and gives regular feedback on progress towards goals and makes changes accordingly. Let’s people know where they stand and can take negative action when needed.
Energy and Drive
Is a competitive person who is consistently driven to accomplish and exceed goals. Creates a sense of urgency in matters that will impact the success of their business objectives.
Personal and Interpersonal Skills
Welcoming and warm personality. Demonstrates genuine care for customers and associates. Sets the tone for others in stressful situations by responding in a cool, calm, and collected way. Creates confidence and trust with others and is viewed by others as honest and direct. Is comfortable in conversing with individuals from a variety of backgrounds and at all organizational level. Is a self-improver who develops a variety of approaches and communication techniques tailored to each situation.
Education/Formal Training
Minimum of high school diploma or equivalent.
Experience
1-3 years in sales, customer service related position or gym experience preferred.
Knowledge/Skills
- Has a background in Sales of 1-3 years proven proactive direct sales experience and highly developed customer service skills.
- Requires knowledge of general sales techniques.
- Requires yield management experience.
- Requires highly developed customer service skills.
- Requires ability to hear, speak, read and write English fluently.
- Requires 12th grade level mathematics, spelling and reading skills.
- Requires effective business writing skills.
- Must be able to meet clients on and off premises, to tour property and attend functions, to climb stairs, use door keys and operate basic office equipment.
- Understand and follow verbal/written instructions.
- Work on more than one task at a time.
- Develop strong internal and customer relationships.
- Set and manage priorities and plan activities in advance.
- Solve problems and make sound business decisions.
- Respond to coaching, feedback and training. Strong and effective sales skills.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Bending/kneeling – repeated bending and kneeling required while filing
- Mobility – must be able to reach all areas of hotel to assist clients.
- Occasional standing.
- Occasional carrying and lifting of files and office items up to 25 lbs.
- Driving required as necessar
Environment
Inside 60% of time
General office, hotel and gym enviroment